Quit Queue Option - Altigen SuperQ Manual

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To set up queue announcements:

Select a SuperQ from the SuperQ List window to set up queue

announcements.

Enable or disable the options to announce the Queue Position and

Expected Wait Time.

Then enter a phrase number in the fields for the Greeting Phrase and

Update Phrase 1-5, then select Update interval in seconds, or

highlight the field and enter the numbers.

Note: All phrases selected for the SuperQ must be available on all

servers, in the AltiServe\Phrases\LangCustom directory. The valid

entry must be the entire phrase file name, not just the phrase

number. If the phrase file does not exist on a particular system, the

caller on that particular system will not hear the phrase.

The Service Level Threshold field allows you to select the length of time

in seconds that a call can be in queue before the call is logged in SuperQ

statistics as having exceeded the allowable service level limits. You can set

the value to any number between 1-1200 seconds.

Quit Queue Option

The administrator can configure one of two methods for callers to quit

Super Queue: pressing "0" or "#". With either method, the administrator

can specify the target to forward the call to:

• Voice Mail

• Extension

• IVR

• Group

• Operator

18 AltiGen SuperQ Manual

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