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Junos
Pulse Gateway Hardware Guide
Obtaining Documentation
Documentation Feedback
Requesting Technical Support
Self-Help Online Tools and Resources
xiv
To obtain the most current version of all Juniper Networks technical documentation, see
the products documentation page on the Juniper Networks web site at
http://www.juniper.net/techpubs
We encourage you to provide feedback, comments, and suggestions so that we can
improve the documentation. You can provide feedback by using either of the following
methods:
Document name
Page number
Software release version
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need post-sales technical support, you can access
our tools and resources online or open a case with JTAC.
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf
Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
JTAC hours of operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
Find CSC offerings:
http://www.juniper.net/customers/support/
Search for known bugs:
Find product documentation:
Find solutions and answer questions using our Knowledge Base:
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
.
.
http://www2.juniper.net/kb/
http://www.juniper.net/techpubs/
.
http://kb.juniper.net/
Copyright © 2014, Juniper Networks, Inc.
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