Using The Automated Fax System - Tektronix Phaser 220e Reference Manual

10
Troubleshooting

Using the automated fax system

10-2
Phaser 220 Drivers and Utilities
As an alternative to using the Technical Support Hotline, and to provide
up-to-date information quickly, Tektronix has set up HAL, an interactive,
automated fax system. This automated fax system provides Macintosh, PC,
and workstation users with the latest technical hints and tips (like color
matching), solutions to common technical problems, and application notes
(like CorelDRAW! and QuarkXPress).
You may call HAL from anywhere in the world. The fax system is available
24 hours a day, seven days a week. If you have a fax machine and a
touch-tone voice telephone, you can order a HAL catalog, listing all of the
information offered by HAL, by calling (503) 682-7450 (direct) or, in the U.S.
and Canada, call 1-800-835-6100 (at the prompt press #3).
To order a catalog or documents
Note Before ordering documents from HAL, order a HAL catalog
listing the numbers of available documents. You may want to
replace your catalog periodically, since the system is often
updated.
1.
Before you call, write down the area code and telephone number
for your fax machine. HAL will ask you to key this number
through the keypad on your voice telephone. If you are calling
from outside the United States or Canada, youÕll need to know the
international access code to reach your country from the United
States. Without a complete fax number, HAL cannot call your
fax machine.
2. Call only from a touch-tone voice telephone.
3.
Follow through the voice-prompted (English) menu.
4. Order individual documents by entering the desired documentÕs
number as listed in the HAL catalog. Enter the number by using
your telephoneÕs keypad.
5. You can order up to three documents per call.
6.
The HAL catalog or documents that you request are faxed to you
in a matter of minutes.