Electronic Bulletin Board Service; Using The Automated Fax Systems - Tektronix Phaser 340 Service Manual

Electronic Bulletin Board Service

Using the automated fax systems

Tektronix supports an electronic bulletin board service (BBS) for customers with
a modem; they can connect to the bulletin board to download the latest versions
of Tektronix drivers and software. To access the BBS 24 hours a day, 7 days a
week, call (503) 685-4504. Use 9600 baud, 8 bits, 1 stop bit, and no parity.
Tektronix color printer support is also available through on-line services
World Wide Web: http://www.tek.com/Color_Printers/
Tektronix anonymous ftp server: ftp.tek.com/Color_Printers
Automatic File Server: color_printer_info@tek.com
Technical support: support@ColorPrinters.tek.com
America Online: Keyword: Tektronix
eWorld: Shortcut: Tektronix
ComputServe Go Tektronix
As an alternative to the Customer Support Hotline, and to provide up-to-date
information quickly, Tektronix has set up HAL (Highly Automated Library) and
EuroHAL, two interactive, automated fax systems. These automated fax systems
provide Macintosh, PC, and workstation users with the latest technical hints and
tips (like color adjustments), solutions to common technical problems, and
application notes for software problems (such as CorelDRAW! and
QuarkXpress).
Customers may call HAL or EuroHAL from anywhere in the world. The fax
systems are available 24 hours a day, seven days a week.
Use HAL to order a catalog or individual documents in the U.S.A. and Canada
If customers have a fax machine and a touch-tone voice telephone, they can
order a HAL catalog, listing all of the information offered by HAL, by calling
(503) 682-7450 (direct) or, in the U.S. and Canada, call 1-800-835-6100 .
1.
Before calling, instruct customers to write down the area code and
telephone number for customers fax machine. HAL will ask
customers to key this number through the keypad on their voice
telephone. If they are calling from outside the United States or
Canada, they'll need to know the international access code to reach
their country from the United States. Without a complete fax number,
HAL cannot call their fax machine.
2.
Call only from a touch-tone voice telephone.
3. Follow through the voice-prompted menu.
Key Operator Training
Service Manual 4-7
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