Queue Statistics Display; Introduction; Accessing The Queue Statistics Display - Nortel CC MIS Getting Started Manual

Release 5.2

Queue Statistics Display

Introduction

The Queue Statistics display provides information about the efficiency with
which an ACD group is handling calls.

Accessing the Queue Statistics display

Perform the steps to access the default Queue Statistics display. The Default
Display field of your profile determines the format of the Queue Statistics
display.
The System Administrator determines the default when creating your pro-
file. If you have access to your profile, you can change the default.
steps
Accessing the Queue Statistics display
The Queue Statistics display (with one of many views) is shown in the
figure below.
CC MIS Getting Started Guide (297-2671-175)
1. From the CC MIS Main window, select Displays /
Queue Statistics.
2. The default Queue Statistics screen is displayed.
CC MIS
CC MIS
Queue Statistics Display
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