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7-1. Connected Services
NOTICE
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Languages
The Safety Connect response center will offer support in multiple languages. The Safety
Connect system will offer voice prompts in English, Spanish, and French. Please indicate
your language of choice when enrolling.
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When contacting the response center
You may be unable to contact the response center if the network is busy.
Safety Connect LED light Indicators
When the power switch is turned to ON, the red indicator light comes on for 2
seconds then turns off. Afterward, the green indicator light comes on, indicating
that the service is active.The following indicator light patterns indicate specific
system usage conditions:
Green indicator light on = Active service
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Green indicator light flashing = Safety Connect call in process
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Red indicator light (except at vehicle start-up) = System malfunction (contact
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your Lexus dealer)
No indicator light (off) = Safety Connect service not active
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Safety Connect services
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Automatic Collision Notification
In case of either airbag deployment or severe rear-end collision, the system is
designed to automatically call the response center. The responding agent receives
the vehicle' s location and attempts to speak with the vehicle occupants to assess
the level of emergency. If the occupants are unable to communicate, the agent
automatically treats the call as an emergency, contacts the nearest emergency
services provider to describe the situation, and requests that assistance be sent to
the location.
Stolen Vehicle Location
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If your vehicle is stolen, Safety Connect can work with local authorities to assist
them in locating and recovering the vehicle. After filing a police report, call the
Safety Connect response center at 1-800-25-LEXUS (1-800-255-3987) in the
United States, 1-877-539-8777 in Puerto Rico or 1-800-265-3987 in Canada,
and follow the prompts for Safety Connect to initiate this service.
In addition to assisting law enforcement with recovery of a stolen vehicle, Safety-
Connect-equipped vehicle location data may, under certain circumstances, be
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