Solving Other Printer Problems - Printronix t8000 Administrator's Manual

Solving other Printer Problems

Symptom
Communications Failures.
CONTROL PANEL
LCD shows ONLINE and the
printer appears to be working,
but nothing is printing.
Table 12. Printer Problems and Solutions
1. Check the interface cable.
2. Check the configuration to ensure the correct interface is
enabled.
3. Verify the printer is receiving data by watching for
"Receiving Data" messages in the ONLINE screen of
the control panel.
1. Verify that the Active IGP Emulation shown on the
control panel matches the emulation data sent to the
printer.
2. Verify that the SFCC selection(s) in the APPLICATION
section of the menu match the SFCC utilized within the
emulation data that is sent to the printer.
3. Verify that the labels are the correct type (direct or thermal
transfer).
4. If using direct thermal media, check that the media is
loaded with the direct thermal side facing up.
5. Check that the transfer ribbon is correctly routed. Route
transfer ribbon with ink side down as it passes under the
printhead.
6. Check that the printhead assembly is properly closed by
making sure the printhead latch is fully engaged.
7. Verify that the ribbon and media are compatible;
incompatibility can cause extremely light printing. Match
the ribbon to the type of media being used.
8. Check the used sections of ribbon for a printed image.
Often times when ribbon and media are incompatible, the
image can be seen on the ribbon but it will not transfer to
the media.
9. Check that the Print Intensity is correct. Set the Print
Intensity in the Media > Image section or via the host
software.
10. Check that the Label Width parameter value does not
exceed the width of the media installed. Set the Label
Width in Media > Image > Label Width.
11. Run the Checkerboard test print pattern from the Tools >
Print Tests menu.
the page. The printhead pressure may need adjustment.
12. Remove the printhead completely and re-install it ensuring
the cables are correctly seated.
Solution/Explanation
NOTE:
Any imbalance of the print on
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