Troubleshooting The Device; Managing Crash Dump Files - Motorola WiNG 5.7.1 System Reference Manual

12.1.5 Troubleshooting the Device

Managing Firmware and Configuration Files
The Troubleshooting menu is a list of the functions that can be performed on the device to resolve any issues with the device.
The following options are available:
•

Managing Crash Dump Files

• Copy Crash Info
• Copy Tech Support Dump
• Locating a Device
• Debugging Wireless Clients
• Packet Capture
12.1.5.1 Managing Crash Dump Files
Troubleshooting the Device
Crash files are generated when the device encounters a critical error that impairs the performance of the device. When a critical
error arises, information about the state of the device at that moment is written to a text file. This file is used by the Support
Center to debug the issue and provide a solution to correct the error condition.
To view and manage the crash information files:
1. Select a target device from the left-hand side of the UI.
2. Select the down arrow next to the device to view a set of operations that can be performed on the selected device.
3. Select Troubleshooting
Figure 12-16 Device Browser
Figure 12-17 Device Browser - Options for a device
to expand its sub-menu.
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