Command Line Options - Avaya IP Office 3.2 Applications Installation & Administration Manual

Applications Installation & Administration
The configuration of the operator's extension number can be changed.
To amend the extension number:
1. Click and click the user's extension number in the Navigation pane. The options are displayed
in the Group Pane area.
2. Select the Phone Manager Options tab.

SoftConsole User
Select the option SoftConsole user to allow the user to be a SoftConsole operator.
3. (Optional) Select the Voicemail tab.

If voicemail is switched on you need to provide the users with message waiting indication
for new hunt group voicemail messages.
Click Source Numbers tab. Add an Hname entry (replacing name with the group name)
for the hunt group.
4. Select the Telephony tab.

Transfer Return Time (secs)
By default, when the SoftConsole operator does an unsupervised transfer, the call rings
the transfer number until answered or the caller hangs up. The call does not return to the
SoftConsole operator. When a transfer return time is set, unanswered calls are returned
to the operator and (NoAns) is displayed in the Call Information window.

Busy on Held
We recommend that this is turned Off so that when the SoftConsole operator places a call
on hold, additional incoming calls do not get busy tone.

System Phone
Select this option to let the user use the SoftConsole's Send Message function.

Command Line Options

The following command line option can be used with SoftConsole:
oncall
This will show the Caller ID (if available) of the calling/called party a user is talking to when that user is
busy. Use and support of this feature may be subject to local restrictions in some countries.
Information shown without the -oncall option.
Information shown with the -oncall option.
Page 72
15-601133 Issue 1 (7 June 2006)
Applications Installation & Administration Manual
IP Office 3.2