Page 1 IP Office 3.2 Installation Manual 15-601042 Issue 14b (13 November 2007)
Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.
Page 3: Table Of Contents
Table of Contents Importing and Exporting Settings ....... 73 IP Office Installation........7 A. Basic Installation ........77 Installing IP Office..........7 Equipment Availability ..........8 01. Unpacking Equipment ........77 RoHS ..............8 02. Installing the IP Office Admin Applications... 78 03. Control Unit Power Up ......... 80 System Overview ........
Page 4 IP Office Installation Parallel Port / USB Feature Key 20DT DECT..........211 Installation............156 2402D............212 So8 BRI Module ..........157 2410D............213 So8 Example 1..........157 2420D............214 So8 Example 2: Video Conference....158 3616 ............215 Polycom Video Module Settings....159 3620 ............216 SNMP ...............160 3626 ............
Page 5 Table Of Contents Licence Keys ............270 2 400 Series Phones ....... 3 11 2 7 5 H 5 8 1 H L icense Keys CCC........2 70 3 600 Series Phones ....... 3 11 2 1 8 H 5 2 4 H 2 7 6 H 5 8 2 H L icense Keys General........
Page 7: Ip Office Installation
I nstalling IP Office 1 2 B This documentation is intended to assist with the installation of the core components of an Avaya IP Office telephone system. It describes those components and factors that should be considered for an installation.
Page 8: Equipment Availability
SAP codes and details of specific items within this documentation are for reference only. Items available in any specific locale should be confirmed against the local Avaya IP Office price list for that locale. The local price list may also include additional items relative to the installation requirements of that locale.
Page 9: System Overview
S ystem Overview S ystem Overview 1 5 B This section looks at the components that collectively form an IP Office system. This includes aspects such as cabling and the need for additional non-IP Office equipment. This section provides just a general description of individual units. For greater detail refer to the System Components section.
Page 10: Ip Office System Components
IP Office Installation I P Office System Components 1 6 B The following are the typical components of an IP Office system. • IP Office Control Unit The core component of any IP Office system. It holds the main configuration and performs the routing and switching for telephone calls and data traffic.
Page 11 This equipment may also be required in areas where the lightning risk is high. • Phones IP Office systems support a variety of Avaya digital and IP phones plus analog phones. • License Keys Various IP Office features and applications require a license VK00nDd15SDvXoxkw9cR9x_jOXr_AWz9 key to be entered into the system's configuration.
Page 12: Control Units
This unit supports up to 6 external expansion modules plus 2 WAN3 modules. It supports 2 trunk cards of all types though only one may be a dual PRI trunk card. The unit has 8 Avaya digital DS phone ports and 2 analog phone ports plus an 8 port ethernet LAN switch (layer 2 unmanaged).
Page 13: Control Unit Summary
System Overview C ontrol Unit Summary 1 8 B The following table summarizes the IP Office control units. Feature Small Office IP403 IP406 IP406 IP412 Edition Digital Station (DS) Ports 0 or 8 8 (*1) Analog Phone (PHONE) Ports 2 or 4 Optional Embedded Voicemail Card Slot Integral WAN Port Expansion Ports...
Page 14: Trunk Cards
IP Office Installation T runk Cards 1 9 B In addition to various internal cards, each control unit, except the Small Office Edition, can be fitted with up to 2 trunk cards. The trunk cards are fitted in Slot A and Slot B at the rear of the control unit. Each trunk card is supplied with spacer pegs and a replacement blanking plate for the rear of the control unit.
Page 15 System Overview The following trunk card types are available: Trunk Cards SOE IP403 IP406 IP412 V1 V2 Analog Trunk Card (ATM4) Provides 4 RJ45 loop-start analog trunk ports. The card is available in several locale specific variants. This card has been superseded by the ATM4U card below. Additional loop or ground start analog trunks can also be added using Analog Trunk external expansion modules.
Page 16: Internal Cards
IP Office Installation I nternal Cards 2 0 B Each IP Office control unit can be fitted with a number of internal cards. The cards supported depend on the control unit type. Modem Cards These cards provide modem circuits to answer incoming V.90 analog modem calls. •...
Page 17 If direct media is supported, calls between IP sources only require a VCM channel for call setup and when accessing control unit services such as music on hold. T3 IP phones do not support direct media. • *These modules are still supported but are no longer available from Avaya. Installation Manual Page 17 IP Office 3.2...
Page 18 This will however reduce storage space for prompt and message files if embedded voicemail is being used. • Non-Avaya cards can be used for file storage but will not support Embedded Voicemail. Installation Manual Page 18 IP Office 3.2...
Page 19 System Overview Small Office Edition Wireless Card The Small Office Edition supports an Avaya supplied 802.11b WiFi wireless card. This allows the control unit to act as a wireless access point. • = Supported on this control unit type. •...
Page 20: External Expansion Modules
IP Office control unit are grounded. • Digital Station Module (DS16/DS30) Provides, depending on the variant, an additional 16 or 30 DS ports for supported Avaya digital phones. This module has been superseded by the Digital Station V2. Installation Manual Page 20 IP Office 3.2...
Page 21 System Overview • Digital Station Module V2 (DS16 V2/DS30 V2) Provides, depending on variant, an additional 16 or 30 DS ports for supported Avaya digital phones. Supersedes the previous Digital Station module. • Phone Module (Phone8/Phone16/Phone30) Provides, depending on variant, an additional 8, 16 or 30 POT ports for analog phones.
Page 22: Power Supplies
Watts) and up to 8 hours at light load (2 Watts). • Avaya 4600 Series and 5600 Series can use IEEE 802.3af Power over Ethernet (PoE) power supplies. Refer to the IP Office IP Phone Installation Manual for full details.
Page 23: Power Cords
System Overview P ower Cords 2 3 B Each IP Office control unit and external power supply module is supplied with the appropriate external power supply unit. However a locale specific power cord is not included and must be ordered separately. For locales not detailed below an appropriate power cord must be obtained locally.
Page 24: Power Supply Backup (Ups)
IP Office Installation P ower Supply Backup (UPS) 2 4 B The use of an Uninterrupted Power Supply (UPS) with any telephone system is recommended. Even at sites that rarely lose electrical power, that power may occasionally have to be switched off for maintenance of other equipment.
Page 25 Mid Span PSU - 12/24 ports 300 • The 1151C2 power supply unit for Avaya H.323 IP phones includes a backup battery. This typically provides 15 minutes backup at maximum load (20 Watts) and up to 8 hours at light load (2 Watts).
Page 26: Cables
IP Office Installation C ables 2 5 B The IP Office is designed primarily for use within an RJ45 structured cabling system using CAT3 unshielded twisted-pair (UTP) cabling and RJ45 sockets. A structured cabling system is one where cables are run from a central RJ45 patch panel in the communications/data room to individual RJ45 sockets at user's desk.
Page 27: Standard Ip Office Cables
System Overview S tandard IP Office Cables 1 1 0 B The following are Avaya standard cables available for use with IP Office systems. The maximum length is applicable if the standard Avaya cable is replaced with an alternate cable. Cable...
Page 28: Grounding
IP Office Installation G rounding 2 6 B Use of ground connections reduces the likelihood of problems in most telephony and data systems. This is especially important in buildings where multiple items of equipment are interconnected using long cable runs, for example phone and data networks. It is recommended that all IP Office modules are connected to a functional ground.
Page 29 System Overview IP Office Control Unit and Expansion Module Ground Points The ground point on IP Office control units and expansion modules are marked with a symbol. Ground connections to these points should use a 14 AWG solid wire with either a green sleeve for a functional ground or green and yellow sleeve for a protective ground.
Page 30: Out-Of-Building Connections/Lightning Protection
IP Office Installation O ut-of-Building Connections/Lightning Protection 2 7 B The following are the only supported scenarios in which wired extensions and devices outside the main building can be connected to the IP Office system. In these scenarios, additional protection, in the form of protective grounding and surge protectors, must be fitted.
Page 31 Connection Type Protection Requirement Device Type • DS Phone Extensions Avaya 146E Connection from the expansion module DS2 IROB to the phone must be via a surge Digital Station Expansion module Supports up to protector at each end and via the DS ports only.
Page 32: Rack Mounting
IP Office Installation R ack Mounting 2 8 B All the IP Office control units and external expansion modules are designed for free-standing stackable use. However except for the Small Office Edition, optional rack mounting kits can be ordered for installation of the control units and expansion modules into a 19"...
Page 33 System Overview The following equipment exists to support rack mounted installation of IP Office systems: • Rack Mounting Kit (SAP 700210800) This kit contains all the components required for the rack mounting of a single control unit or expansion module. This includes screws for fixing of the brackets to the module and bolts for securing the module in the rack.
Page 34: Feature Key Dongles
IP Office Installation F eature Key Dongles 2 9 B Various IP Office features and applications require entry of a licence key or keys into the system's configuration. Each licence key is a unique 32-character number based on the feature being activated and the serial number of a Feature Key dongle installed somewhere with the IP Office system.
Page 35: License Keys
System Overview L icense Keys 3 0 B Various IP Office features and applications require entry of license keys into the system's configuration. The license keys are unique 32-character codes based on the feature being activated and the serial number of the IP Office system's Feature Key dongle. •...
Page 36: Ip Office Phones
T3 IP Compact, T3 IP Classic, T3 IP Comfort. EMEA Others Other IP softphones and hardphones require entry of an IP Endpoints license. Functionality beyond making and answering calls is not guaranteed by Avaya. Installation Manual Page 36 IP Office 3.2...
Page 37 System Overview Analog Phones These phones connect to IP Office PHONE Ports. IP Office supports most analog phones. However due to the variety of analog phones and device available globally no guarantee of operation is possible. It is the responsibility of the IP Office installer and maintainer to test and verify the operation of proposed analog equipment.
Page 38: Ip Office Core Software (Bin Files)
IP Office Manager can then be used to upgrade the .bin files loaded in the modules within an IP Office system. Updated sets of software and bin files may also be made available through the Avaya support web site. See Web Sites.
Page 39 System Overview The following .bin files are included in IP Office 3.1. This includes .bin files used for phones that can upgrade their software. IP Office Control Units and Modules Avaya H.323 IP Phones Digital Phones ip401ng.bin Small Office Edition Control 4601dbte1_82.bin...
Page 40: Supported Country Locales
IP Office Installation S upported Country Locales 3 3 B When a new or defaulted system's configuration is first opened in Manager, the system's locale is set to match that of the PC running Manager. This Locale (System | System | Locale) should be checked and changed if required.
Page 41 • Phone Display: Indicates that display messages from the IP Office to Avaya DS and IP phones can be sent using the appropriate language for that locale. Note that the user locale can be used to override the system locale for these messages. Note also that some phones support their own language selection options for menus displayed by the phone's software.
Page 42: Ip Office Programming And Maintenance Applications
Monitor traces requires a high-level of data and telephony protocol knowledge. Despite that however, all IP Office installers and maintainers need to understand how to run Monitor when necessary as Avaya may request copies of Monitor traces to resolve support issues.
Page 43: User Applications
• IP Office Phone Manager Phone Manager allows a user to control and monitor their phone through their PC. For Avaya phones that support handsfree operation, Phone Manager can be used to make and answer calls. During use, Phone Manager records details of calls made, answered and missed. It can also be configured to show the status of other users on the system.
Page 44: Voicemail Applications
Also called Integral Voicemail, this application is supported on Small Office Edition and IP406 V2 control units. It is unlicensed but requires the addition of an Avaya memory card to store messages and prompts. Embedded Voicemail supports basic voicemail mailbox operation and the setup of up to 4 simple auto-attendants.
Page 45: Call Logging Applications
System Overview C all Logging Applications 3 7 B A wide range of 3rd -party applications exist to provide call logging and accounting for telephone systems. The IP Office has a number of options for providing call details to those applications. •...
Page 46: Call Center Applications
IP Office Installation C all Center Applications 3 8 B • Delta Server The applications below do not communicate directly with the IP Office system. They communicate across the LAN with a PC running the IP Office Delta Server application. This application receives call information from the IP Office systems which it then shares with other applications.
Page 47: Cti Applications
System Overview C TI Applications 3 9 B • TAPILink Pro Using the same software as TAPILink Lite, TAPILink Pro provides all of the features and functionality of TAPILink Lite, but additionally provides third party CTI operation. This means that a single server can control and monitor any number of telephone devices.
Page 48: Ip Office Application Cd/Dvd's
CTI license and possible other licenses. • It is acceptable to make copies of the Avaya IP Office CD's and DVD's listed above. However the content must remain intact, unaltered and without change or addition. Avaya does not accept any liability and responsibility for damage or problems arising from the use of such copies.
Page 49: Specification For Ip Office Application Pc's
TTS = Text To Speech. Notes: 1. Windows ME, Windows 95 and NT4 Operating Systems are no longer supported by Avaya. 2. CBC requires the associated Delta Server application to be installed on a Windows 2000/XP workstation or a 2000/2003 server. Windows 2003 server requires Delta Server 4.0(33) or above.
Page 50: Server Applications Dependencies
IP Office Installation S erver Applications Dependencies 1 1 1 B Applications Minimum PC Intel Intel Notes Resources Pentium Celeron VM Lite 256MB RAM Attempting to run the 2GB drive.* 1.4GHz 1.7GHz 1.4GHz applications on lower specification PC’s may cause degradation of operation and will not be supported.
Page 51: Client Applications Dependencies
System Overview C lient Applications Dependencies 1 1 2 B Applications Minimum PC Intel Intel Notes Resources Pentium Celeron Conferencing Internet Any. Any. Any. Any desktop machine can Web Client Explorer 6 or be used as long as it is above.
Page 52: Operating Systems For Ip Office 3.2
IP Office Installation O perating Systems for IP Office 3.2 1 1 3 B The range of Windows operating systems against which IP Office 3.2 applications are tested and supported has been expanded to include Windows 2003 server. The following table gives a summary of the Server &...
Page 53: Voip And Network Assessments
Modules (VCMs). Small Office Edition systems are pre-built with either 3 or 16 voice compression channels. • A network assessment is a mandatory requirement. For support issues with VoIP, Avaya may request access to the network assessment results and may refuse support if those are not available or satisfactory.
Page 54: Training
T raining 4 3 B Avaya University provides a wide range of training courses for IP Office and its associated applications. This includes courses necessary for IP Office resellers to become Avaya Authorized Channel Partners and for individuals to achieve IP Office certification.
Page 55: Web Sites
Information to support the IP Office can be found on a number of web sites. • Avaya - http://www.avaya.com The official web site for Avaya. The front page also provides access to individual Avaya web sites for different countries. •...
Page 57: Planning
P lanning Installation Manual Page 57 IP Office 3.2 15-601042 Issue 14b (13th November 2007)
Page 58: Space Requirements
IP Office Installation S pace Requirements 4 5 B The Small Office Edition is designed to be free-standing or wall mounted. The base includes integral screw-head slots for wall mounting and an additional bracket is supplied with the module for a locking screw.
Page 59 Planning Small Office Edition Control Unit Other Control Units and External Expansion Modules Installation Manual Page 59 IP Office 3.2 15-601042 Issue 14b (13th November 2007)
Page 60: Environmental Requirements
IP Office Installation E nvironmental requirements 4 6 B The planned location must meet the following requirements. If being installed into a rack system, these are requirements for within the rack: Temperature: 0°C to 40°C / 32°F to 104°F. Humidity: 10% to 95% non-condensing. Check there are no flammable materials in the area.
Page 61: Tools And Parts Required
Technical Bulletins Each IP Office software release is normally accompanied by a Technical Bulletin detailing special installation requirements, known issues, etc. Various software releases and their associated Technical Bulletins can also be obtained from http://support.avaya.com. Installation Manual Page 61 IP Office 3.2...
Page 62: System Details
IP Office Installation S ystem Details 4 8 B Completing the details within these forms will help ensure a successful installation and implementation. It may be necessary for both the customer and the installer to go through the forms several times to complete the details.
Page 63 Planning E. Control Unit Control IP403, 406V1, 406 V2, 412, Unit Small Office Edition. Trunk Slot No Dual PRI except IP406 V2 and IP412. No E1 or E1R2 on Small Office Edition. Trunk Slot Not Small Office Edition. No Dual PRI except IP412 VCM Card Maximum channels: IP403 = 20, IP406 V1 = 20,...
Page 64 IP Office Installation G. Power Cords Control Unit IEC60320 C7 x 1 IP403 and IP406 V1. IEC60320 C13 x 1 IP406 V2, IP412 and Small Office Edition. Expansion Units IEC60320 C7 x ___ Analog, Digital Station V1, Phone V1. IEC60320 C13 x ___ Digital Station V2, Phone V2, S08 and WAN3 10/100.
Page 65 Planning I. Licenses Feature Key Type Serial, USB, Serial on Small Office Edition, IP406 V2 and IP412 Parallel only. Feature Key Serial Number Feature Key Server IP Default: 255.255.255.255. Blank if using serial port Address Feature Key. License Name J. Dial Plan Base Numbering Base Extension Number ______ 201 Base Hunt Group Extension Number ______ 300...
Page 66 IP Office Installation L. Call Handling Parameters Automatic Hold ______ Default On Hold Time ______ seconds Default 90 seconds. Park Time ______ seconds Default 300 seconds. Emergency Numbers Default None Restricted Numbers M. Speed Dials Directory Name Dialing Short Code Telephone Number Installation Manual Page 66...
Page 67 Planning N. Account Codes Account Code Associate with Incoming Caller ID Installation Manual Page 67 IP Office 3.2 15-601042 Issue 14b (13th November 2007)
Page 68: Ip403/Ip406 V2 Control Unit Ports
IP Office Installation I P403/IP406 V2 Control Unit Ports 4 9 B Site Name Date Ports Port User Details Extension Number User Name Location Device Type PHONE Installation Manual Page 68 IP Office 3.2 15-601042 Issue 14b (13th November 2007)
Page 69: Small Office Edition Control Unit
Planning S mall Office Edition Control Unit 5 0 B Site Name Date Small Office Edition 4T+4A+8DS. Ports Port User Details Extension Number User Name Location Device Type PHONE (POT) Small Office Edition 2T+4A. Ports Port User Details Extension Number User Name Location Device Type...
Page 70: Expansion Module
IP Office Installation E xpansion Module: #__ 5 1 B Site Name Date • ATM16, DS16, DS30, Phone8, Phone 16, Phone 30, So8. • DS16 V2, DS30 V2, Phone8 V2, Phone16 V2, Phone30 V2. Port Port User Details Extension Number User Name Location Device Type...
Page 71: Pre-Configuration
P re-Configuration O ff Line Configuration 5 2 B Manager supports a number of methods by which the configuration of an IP Office system can be setup in advanced of the physical IP Office. This allows pre-configuration and speeds up the actual on-site installation.
Page 72: Creating A New Configuration
IP Office Installation C reating a New Configuration 5 3 B Manager can be used to create a new configuration without connecting to an IP Office system. During the process, you can specify the locale of the system, what type of trunk cards it uses and what type of control unit and expansion modules to include.
Page 73: Importing And Exporting Settings
Pre-Configuration I mporting and Exporting Settings 5 4 B This page is used for context sensitive help ID #32023 and 32025. Manager can import configuration settings created elsewhere. This can be useful when setting up a new system or sharing common settings such as a directory between systems. Settings are imported and exported in two formats: •...
Page 74 IP Office Installation Importing Settings Importing settings will overwrite any existing entries that match an entry being imported. 1. Select File | Import/Export... from the menu bar. 2. Select Import. 3. Select the type of file. The list of items will change to match the type of file selected and whether a matching file or files is found in the current file path.
Page 75 Pre-Configuration CSV File Formats The format is CSV using commas as field separator, no text delimiters and no header row. The simplest way to check the required format for a CSV file prior to import, is to export and study the settings from an existing system.
Page 77: Basic Installation
0 1. Unpacking Equipment 5 5 B Use the following procedure when unpacking any equipment supplied by Avaya or an Avaya distributor. Objective To check that the correct equipment has been supplied and that no damage has occurred during transit.
Page 78: Installing The Ip Office Admin Applications
• System Monitor - Install Monitor is a tool intended primarily for Avaya technicians and engineers. However it is able to report on the presence of hardware devices not reported by the IP Office Manager application and is therefore an important tool for installation.
Page 79 A. Basic Installation Procedure: Installing the IP Office Admin Applications 1. Using the Add or Remove Programs option in the Windows Control Panel, check that the PC does not already have a version of the IP Office Admin suite installed. •...
Page 80 IP Office Installation 0 3. Control Unit Power Up 5 7 B This procedure starts a new IP Office control unit without the unit being connected to any LAN. In this scenario the IP Office control unit will assume its default configuration settings. Objective To power up the IP Office control unit to a known state with a known set of defaults.
Page 81: Control Unit Power Up
A. Basic Installation IP Office Default Settings The following are the basic default configuration settings for an IP Office system. System Name MAC address of the control unit. System Password password License Server IP Address 255.255.255.255 LAN1 IP address 192.168.42.1. IP Mask 255.255.255.0 DHCP Mode...
Page 82: Connecting The Manager Pc
IP Office Installation 0 4. Connecting the Manager PC 5 8 B At this stage we will directly connect the Manager PC to the new/defaulted IP Office control unit. For this the PC will need to be set to a fixed IP address in the same subnet range as the IP Office control unit's default address.
Page 83 A. Basic Installation Procedure: Direct Connection to a Defaulted IP Office Control Unit 1. Check that the TCP/IP properties for the Manager PC's Local Area Network connection are set as follow: • Fixed IP address: 192.168.42.203 • Subnet mask: 255.255.255.255 •...
Page 84: Receiving A Configuration (Pre-3.2)
IP Office Installation 0 5. Receiving a Configuration (Pre-3.2) 5 9 B The following is the normal procedure for receiving a copy of the IP Office configuration from a new or defaulted control unit running pre-3.2 IP Office core software. Objective This process tests the communication between the Manager application and the IP Office control unit.
Page 85 A. Basic Installation Procedure: Receiving the Configuration from a Pre-3.2 IP Office Control Unit 1. Select Start | Programs | IP Office | Manager. 2. Click in the main toolbar or select File | Open Configuration from the menu bar. 3.
Page 86 0 6. Checking the System Using System Monitor 6 0 B Monitor is a tool intended primarily for Avaya technicians and engineers. However it is also able to report the presence of hardware devices that are not reported by the IP Office Manager application and is therefore an important tool during the installation process.
Page 87: Monitor
A. Basic Installation Procedure: Running Monitor 1. Select Start | Programs | IP Office | Monitor. 2. If Monitor has been run before it will attempt to connect will the system which is monitored previously. If you want to monitor a different system use the steps below. 3.
Page 88: Fitting Vcm Cards
IP Office Installation 0 7. Fitting VCM Cards 6 1 B • If no VCM card is being installed into the system, proceed to 08. Fitting Modem Cards. VCM cards are used to provide voice compression channels for calls between IP and non-IP devices, devices being both trunks and extensions. VCM cards with differing numbers of voice compression channels are available.
Page 89: 08. Fitting Modem Cards
A. Basic Installation Procedure: Installing VCM Cards 1. Check that correct card has been supplied. 2. Ensure that you are wearing an anti-static wrist strap connected to a suitable ground point. 2. Remove the 7 screws fixing the IP Office control unit cover and slide the cover off the control unit.
Page 90 IP Office Installation 0 8. Fitting Modem Cards 6 2 B • If no modem card is being fitted into the system, proceed to 09. Fitting Trunk Cards. Objective To fit and verify the presence of a modem card. Warnings 1.
Page 91: Fitting Trunk Interface Cards
A. Basic Installation Procedure: Installing Modem Cards 1. Check that correct card has been supplied. 2. Ensure that you are wearing a anti-static wrist strap connected to a suitable ground point. 3. Remove the 7 screws fixing the IP Office control unit cover and slide the cover off the unit.
Page 92 IP Office Installation 0 9. Fitting Trunk Interface Cards 6 3 B • For Small Office Edition control units go to Stage 9c. Fitting Trunk Cards (Small Office Edition). All trunk cards are supplied with 2 plastic snap-in spacer pegs and a blanking plate appropriate to the cards ports.
Page 93 A. Basic Installation Procedure: Fitting Trunk Cards 1. Check that correct card has been supplied. Dual PRI cards are only supported in Slot A of the IP406 V2 control unit or both slots on an IP412 control unit. 2. Ensure that you are wearing a ground wrist strap connected to a suitable ground point.
Page 94: Stage 9B. Grounding E1R2 Coaxial Connections
IP Office Installation S tage 9b. Grounding E1R2 Coaxial Connections 1 1 5 B E1R2 coaxial trunk cards must be grounded correctly and require the IP Office control unit to be connected to a protective ground. Normally the ends of one connection is grounded. For example, if the exchange Tx1 is grounded, the IP Office Rx1 should also be grounded.
Page 95: Stage 9C. Fitting Small Office Edition Trunk Cards
A. Basic Installation S tage 9c. Fitting Small Office Edition Trunk Cards 1 1 6 B The Small Office Edition control unit can be fitted with a WAN card, a Quad BRI card or a single PRI/T1 card. Procedure 1. Ensure that you wear an anti-static wrist strap that is connected to a suitable grounding point. 2.
Page 96: Rack Mounting Instructions
IP Office Installation 1 0. Rack Mounting Instructions 6 4 B All IP Office control units and expansion modules except the Small Office Edition can be rack mounted. To do this requires a separate rack mounting kit (SAP 700210800) for each unit and module. This procedure shows how to add the rack mounting brackets to the control unit and to each expansion module as it is added to the system.
Page 97 A. Basic Installation Procedure: Rack Mounting 1. Using the small screws (2), fix the main brackets (6) to the module. 2. Using the nut (5), bolt (3) and washer (4) provided, loosely fit the module into the rack system in its intended position.
Page 98: Adding Expansion Modules
IP Office Installation 1 1. Adding Expansion Modules 6 5 B External expansion modules, except the WAN3, connect to the IP Office control unit using a blue 1 meter (3'3'') expansion interconnect cable. • Note Expansion modules are only detected by the IP Office control unit, if the Expansion modules are powered up and running before the control unit is started.
Page 99 A. Basic Installation Parts and Equipment Required External Expansion Module. Each module is supplied with a suitable external power supply unit and a RJ45-RJ45 expansion interconnect cable. Power cord for the power supply unit. Rack mounting kit (optional). Cable labelling tags. Procedure 1.
Page 100: Adding A Wan3 Module
IP Office Installation 1 2. Adding a WAN3 Module 6 6 B WAN3 expansion modules connect to the IP Office control unit using a LAN cable. It is preferred that the cable is connected directly to the IP Office control unit rather than via any other equipment. A green 1 meter (3'3'') LAN interconnect cable is supplied with the module for this purpose though a replacement cross-over cable is required if connecting to an IP412 control unit.
Page 101 A. Basic Installation Procedure: Adding a WAN3 Module 1. Switch off power to the IP Office control unit. 2. Connect the WAN3 module to the control unit using the LAN cable. 3. Switch on power to the WAN3 module. 4. Switch on power to the IP Office Control Unit. 5.
Page 102: Shelf/Wall Mounting (Soe)
IP Office Installation 1 3. Shelf/Wall Mounting (SOE) 6 7 B Small Office Edition control units can be shelf or wall mounted. Four screw head retaining slots are moulded into the base of the unit for this purpose. In addition a plastic Z-shaped bracket and screw is supplied with the unit for securing it in position.
Page 103 A. Basic Installation Procedure 1. Using a drill size suitable for the selected wall fixing, drill two holes 6.3 inches (160mm) apart either horizontally or vertically. 2. Insert the wall fixings. 3. Insert the two No.8 panhead screws leaving approximately 0.4 inches (10mm) proud of wall. 4.
Page 104 IP Office Installation 1 4. Grounding (Earthing) 6 8 B Use of ground connections reduces the likelihood of problems in most telephony and data systems. This is especially important in buildings where multiple items of equipment are interconnected using long cable runs, for example phone and data networks.
Page 105 A. Basic Installation Procedure The ground point on IP Office control units and expansion modules are marked with a symbol. Ground connections to these points should use a 14 AWG solid wire with either a green sleeve for a functional ground or green and yellow sleeve for a protective ground. Small Office Edition On the Small Office Edition control unit, the ground point is provided by a 3.5mm jack socket on the left of the rear panel.
Page 106: Upgrading The Core Software
Check the latest IP Office Technical Bulletin for the IP Office software release before proceeding any further. It may contain information relating to changes that occurred after this document was completed. Bulletins are available from http://support.avaya.com. • WAN3 and WAN3 10/100 Modules Upgrade each WAN3 module separately and only after having upgraded the control unit and any other expansion modules.
Page 107 A. Basic Installation There are three methods that the IP Office may use for upgrading, these are Validated, Offline and Unvalidated. • Validated Upgrade This is the preferred method and can be used with any IP Office system that already has IP Office 2.1 or higher software.
Page 108 IP Office Installation Procedure: Upgrade Procedure 1. Using Manager, click and receive the configuration from the IP Office. If not already done this action creates a BOOTP entry in Manager for the IP Office system. This action also confirms communication between the Manager PC and the IP Office. 2.
Page 109 A. Basic Installation 9. For those modules which you want to upgrade, tick the check box. For modules where a later version of software is available the check box may have already been automatically ticked. If doing a multistage upgrade, only the control unit is selectable for the first stage. •...
Page 110 IP Office Installation 3. Once all the files have been transferred, the upgrade wizard will prompt whether it okay to proceed with the upgrade process. Select Yes to continue. 4. Each module being upgraded will delete its existing core software, restart and load the new software file that was transferred.
Page 111 A. Basic Installation 13. Unvalidated Upgrade This method of upgrading should be avoided unless absolutely necessary. It is only required for IP Office systems with pre-2.1 software and should only be done from a Manager PC with a fixed IP address running on the same LAN segment and subnet as the IP Office system. During the upgrade the units and modules erases their current software and then request the new software file from Manager.
Page 112: Configuring Security Settings
IP Office Installation 1 6. Configuring Security Settings 7 0 B The security method used by IP Office 3.2 and higher differs from previous IP Office software. When a system is upgraded to IP Office 3.2 it begins to use the new security settings at their default values. The only previous security settings retained are the system password which is still used for software upgrades and the voicemail and monitor passwords if set.
Page 113 A. Basic Installation Procedure 1. Select Start | Programs | IP Office | Manager. 2. Select File | Advanced | Security Settings. 3. The Select IP Office window appears. After a few seconds it should list the control unit that is being setup.
Page 114 IP Office Installation 6. The Manager should load and display the IP Office control unit's security settings. 7. Select General. On the tab displayed, the Security Administrator section contains the default name and password used to access the IP Office's security settings. Click Change and set a new password.
Page 115 A. Basic Installation Procedure: Creating a Super User This process demonstrates creating a new security rights group and user who has access to both configuration and security settings. In this case a Service User is created that can access both the IP Office's configuration settings and its security settings.
Page 116: Receiving A Configuration (3.2)
IP Office Installation 1 7. Receiving a Configuration (3.2) 7 1 B IP Office 3.2 and higher uses a different method of configuration security from previous IP Office software. Actions such as receiving or sending a configuration require a Service User name and password with sufficient rights to perform that action to be entered.
Page 117 A. Basic Installation Procedure: Receiving the Configuration from a Pre-3.2 IP Office Control Unit 1. Select Start | Programs | IP Office | Manager. 2. Click in the main toolbar or select File | Open Configuration from the menu bar. 3.
Page 119: Phone Installation
B . Phone Installation I nstalling Phones 7 2 B This section does not cover the installation of IP and wireless phones. They are covered by the following separate documentation: • IP Office 3600 Series Installation Manual. • IP Office 4600/5600 IP Phones Installation Manual. •...
Page 120: Installing 2400/5400 Series Phones
IP Office Installation 1 9. Installing 2400/5400 Series Phones 7 3 B Normally, when the IP Office system is restarted and Manager is running, the system will compare the firmware loaded on 2400/5400 Series phones against those available in the Manager directory and automatically upgrade if necessary.
Page 121 B. Phone Installation Procedure: Desk Mounting 1. At the IP Office end, check that each DS port is connected to the appropriate port in the structured cabling system patch panel. 2. Start Manager. During installation each 2400/5400 series phone requests software from Manager and then loads that software before becoming operational.
Page 122 IP Office Installation Procedure: Wall Mounting 1. If a standard US telephone jack wall plate is not being used, prepare the wall fixings for the M3 pan head screws being used to mount the phone. 2. At the IP Office end, check that each DS port is connected to the appropriate port in the structured cabling system patch panel.
Page 123 B. Phone Installation Additional Procedures Procedure: Checking the Firmware on a 2410 or 5410 Phone 1. Press Exit to ensure that the phone has exited any other usage mode. 2. Press either of the display keys next to MENU. 3. Select OPTION. 4.
Page 124 IP Office Installation Procedure: Forcing a Software Upgrade • The following procedure should only be used if it has been determined that the 2400/5400 Series phones need to be manually forced to change their firmware. During this process the phone cannot be used. 1.
Page 125: Installing An Eu24 Add-On
When used with DS port phones, the EU24 and EU24BL require the phone to use an additional power supply unit, either an Avaya 1151C1 or an Avaya 1151C2. For IP phones, use of PoE is only supported if the PoE is Class 3.
Page 126 IP Office Installation Procedure: Installing an EU24/EU24BL 1. Disconnect the existing phone cable from the phone socket to the phone. In the case of IP phones, this will be an existing CAT5 cable. For other phones this will be either an RJ45-to-RJ11 cable or an RJ11-to-RJ11 cable depending on the fixed socket type.
Page 127: Basic Button Programming
B asic Button Programming 7 5 B Most Avaya phones have programmable button against which IP Office actions can be programmed. Full details of this are covered by the IP Office Button Programming and the IP Office Key and Lamp Operation manuals.
Page 128 IP Office Installation Procedure Using IP Office Manager, if only button programming changes are required, the configuration changes can be merged back to the IP Office system without requiring a reboot. 1. Using Manager load the current configuration from the IP Office. 2.
Page 129: Changing Extension Numbers
B. Phone Installation C hanging Extension Numbers 7 6 B A new or defaulted IP Office system numbers each extension in sequence, going by module and port order, starting from 201. An extension entry is created in the configuration and also an associated user entry.
Page 130 IP Office Installation Procedure 2: Changing an Individual User's Extension Number 1. Select User. 2. Locate and select the relevant user. 3. On the User tab, change the Extension number to the required new number. 4. Click on another field. If an error warning appears it will most likely be due to a conflict with an existing use of that extension number.
Page 131: Swapping Extension Users
IP Office configuration. If done this way, ensure that records of the cable connections are updated. Procedure 2: Swapping Avaya 4600/5600 Series IP Extensions These phones cannot be swapped through cabling as the phone retains its settings including its default associated user.
Page 133: External Trunk Configuration
C . External Trunk Configuration T runk Configuration 7 8 B This section cover the basic requirements for external trunk configuration. The exactly method of physical connection and configuration will vary with each trunk provider and so requires local telecoms experience.
Page 134: Clock Quality
IP Office Installation C lock Quality 7 9 B Summary Any system where digital trunks are being used; for example PRI, BRI, S0 and QSIG trunks, requires a accurate clock signal for call synchronization between the switches at each end of the trunk. The IP Office can obtain and use the clock signal from any of its digital trunks.
Page 135: Unused Trunks
C. External Trunk Configuration U nused Trunks 8 0 B Summary Each IP Office trunk card provides a fixed number of trunk ports. For digital trunks each trunk provides a set number of digital channels. In cases where the number of trunks connected to the IP Office is lower or the number of channels provided is lower, those unused trunks and channel must be disabled.
Page 136 IP Office Installation • T1, T1 PRI and E1R2 Trunks Select the Channels tab. Select those channels that are not used and click Edit. • For T1 set the Type to Out of Service. • For T1 PRI set the Admin field to Out of Service. •...
Page 137: Prefix Dialing
C. External Trunk Configuration P refix Dialing 8 1 B Where a prefix has been implemented for outgoing calls, that same prefix needs to be added to trunk settings. The prefix is then used as follows; • On incoming calls the prefix is added to any incoming ICLID received with the call. That allows the ICLID to be used by IP Office phones and applications to make return calls.
Page 138 IP Office Installation • BRI, E1 PRI, S0 and QSIG Trunks Installation Manual Page 138 IP Office 3.2 15-601042 Issue 14b (13th November 2007)
Page 139 C. External Trunk Configuration Installation Manual Page 139 IP Office 3.2 15-601042 Issue 14b (13th November 2007)
Page 141: Additional Processes
D . Additional Processes C reating a WAN Link 8 2 B The following is a simplified process for creating a data link from Site A to Site B via the WAN ports. At Site A on IP address 192.168.43.1. 1.
Page 142: Music On Hold (Moh)
IP Office Installation M usic on Hold (MOH) 8 3 B he IP Office can provide music on hold (MOH) in from either an internally stored file or from an externally connected audio input. • Legal Requirements You must ensure that any MOH source you use complies with copyright, performing rights and other local and national legal requirements.
Page 143 D. Additional Processes Checking Music on Hold The IP Office has a default system short code that allows you to listen to a system’s current music on hold. 1. At an idle extension, dial *34. 2. You will hear the system’s music on hold. Installation Manual Page 143 IP Office 3.2...
Page 144: Grounding And Protection Devices
IP Office Installation G rounding and Protection Devices 8 4 B O ut-of-Building Connections/Lightning Protection 1 1 7 B The following are the only supported scenarios in which wired extensions and devices outside the main building can be connected to the IP Office system. In these scenarios, additional protection, in the form of protective grounding and surge protectors, must be fitted.
Page 145 Connection Type Protection Requirement Device Type • DS Phone Extensions Avaya 146E Connection from the expansion module DS2 IROB to the phone must be via a surge Digital Station Expansion module Supports up to protector at each end and via the DS ports only.
Page 146: Ds Phone Irob Installation
IP Office Installation D S Phone IROB Installation 1 1 8 B When DS phone extensions are required in another building, additional protective equipment must be used, in the form of IROB 146E devices and protective earth connections. • CAUTION: Ports on the front of the Small Office Edition, IP403 and IP406 V2 control units must not be used for extensions that are external to the main building.
Page 147: Analog Phone Barrier Boxes
D. Additional Processes A nalog Phone Barrier Boxes 1 1 9 B Where analog phone extensions are required in another building, additional protective equipment must be used, in the form of IP Office Phone Barrier Boxes and protective earth connections. •...
Page 148 IP Office Installation 1. The following wires must be kept apart, that is not routed in the same bundle: • Earth leads from the barrier box to the IP400 Phone modules. • Internal wires, for example extension leads going directly to the IP400 Phone modules. •...
Page 149: Rack Mounting Barrier Boxes
D. Additional Processes R ack Mounting Barrier Boxes 1 2 0 B Where more than 3 Phone Barrier Boxes are used they must be rack mounted. The Barrier Box Rack Mounting Kit (SAP Code 700293905) supports up to 8 Phone Barrier Boxes. 1.
Page 150: External Output Port
IP Office Installation E xternal Output Port 8 5 B U sing the External Output (Door) Port 1 2 1 B All the IP Office control units are equipped with a EXT O/P port. The port is marked as EXT O/P and is located on the back of the control unit adjacent to the power supply input socket.
Page 151: Ext O/P Port
• CAUTION: In installations where this port is connected to a device external to the building, connection must be via an Avaya 146G Surge Protector and a protective ground connection must be provided on the IP Office control unit. EXT O/P Pin Description Switch 1.
Page 152: Licensing
IP Office Installation L icensing 8 6 B L icense Keys 1 2 3 B Various IP Office features and applications require entry of license keys into the system's configuration. The license keys are unique 32-character codes based on the feature being activated and the serial number of the IP Office system's Feature Key dongle.
Page 153: Feature Key Dongles
D. Additional Processes F eature Key Dongles 1 2 4 B Various IP Office features and applications require entry of a licence key or keys into the system's configuration. Each licence key is a unique 32-character number based on the feature being activated and the serial number of a Feature Key dongle installed somewhere with the IP Office system.
Page 154: Installation Requirements
IP Office Installation I nstallation Requirements 1 2 5 B Software • The IP Office Administration CD contains the Feature Key Server software. This is required for use with USB and parallel port licence keys. Feature Key • Ensure that the serial number on the Feature Key dongle is noted and recorded in a safe location.
Page 155: Serial Port Feature Key Installation
D. Additional Processes S erial Port Feature Key Installation 1 2 6 B 1. Plug the serial port Feature Key dongle into the serial port on the IP Office control unit (IP Office Small Office Edition, IP406 V2 and IP412 control units). 2.
Page 156: Parallel Port / Usb Feature Key Installation
IP Office Installation P arallel Port / USB Feature Key Installation 1 2 7 B 1. Plug the Feature Key dongle into the PC's parallel or USB port. 2. Insert the IP Office Administrator Applications CD and let the installation wizard auto-start. 3.
Page 157: So8 Bri Module
D. Additional Processes S o8 BRI Module 8 7 B S o8 Example 1 1 2 8 B In this example, calls on DID 123456 are routed to the first port of the SO8 expansion module. That port has been configured as Line Group ID 701. 1.
Page 158: So8 Example 2: Video Conference
IP Office Installation S o8 Example 2: Video Conference 1 2 9 B In this example, calls are routed to a Polycom Viewstation module connected to a S0 port of the IP Office system. The following settings were used on 4 incoming data channels of a PRI line: •...
Page 159: Polycom Video Module Settings
D. Additional Processes P olycom Video Module Settings 2 5 9 B The Polycom modules used in the previous example were the Viewstation 128, Viewstation 256 and Viewstation MP. The Polycom module must have software that supports 'Standard ETSI ISDN' (European ISDN) and have its ISDN Switch Protocol setting set to 'Standard ETSI Euro-ISDN' The following were the settings used during testing: Characteristics...
Page 160: Snmp
IP Office SNMP operation has been tested against Castle Rock SNMPc-EE 5.1.6c and HP OpenView Network Node Manager 6.41. • A MIB file exists for the SNMP monitoring of Avaya 4600 and 5600 Series IP phones. The MIB file can be obtained from the Avaya support website (http://support.avaya.com). •...
Page 161: Installing The Ip Office Mib Files
D. Additional Processes I nstalling the IP Office MIB Files 1 3 1 B To allow full communication between an SNMP agent and an SNMP manager, the SNMP manager must load MIB files (Management Information Base) specific to the SNMP agent device and the features it supports.
Page 162: Castlerock Snmpc 5.1.6C And Earlier
IP Office Installation C astleRock SNMPc 5.1.6c and earlier 2 6 1 B 1. Copy the following MIB files to the applications MIBs folder, normally C:\Program Files\SNMPc Network Manager\mibfiles. MIB file Source a. ENTITY-MIB snmp_mibs\Standard on IP Office Admin CD. b.
Page 163: Enabling Snmp And Polling Support
D. Additional Processes E nabling SNMP and Polling Support 1 3 2 B In order for the IP Office control unit to be discovered and polled by an SNMP manager, its SNMP agent must be enabled and placed in the same read community as the SNMP manager. To enable the SNMP agent: 1.
Page 164: Enabling Snmp Trap Sending
IP Office Installation E nabling SNMP Trap Sending 1 3 3 B In Manager, receive the control unit's configuration. 1. Double-click System from the Configuration Tree panel and select the SNMP tab. 2. Ensure that SNMP Enabled is ticked. 3. Using either Trap Destination 1 or Trap Destination 2, enter the following information: •...
Page 165: Trap Generation
D. Additional Processes T rap Generation 1 3 4 B R FC1215 Generic SNMP Traps 2 6 3 B Trap Cause warmStart Soft reboot. coldStart Unexpected reboot such as a power outage. linkDown Transition of an interface (PPP or Frame-Relay) from the up operational state into the down operational state.
Page 166 IP Office Installation The traps above are generated for the physical entities as follows: Expansion Modules Trap Phone Digital Station Analog Trunk S08 WAN3 ipoGenEntityFailureEvent ipoGenEntityOperationalEvent ipoGenEntityErrorEvent ipoGenEntityChangeEvent Where: • ipoGenEntityFailureEvent and ipoGenEntityOperationalEvent traps are issued in relation to connecting cable disconnection and reconnection or power changes. •...
Page 167: Maintenance
In both cases, you must make every effort to ensure that you have a backup copy of the system configuration. The DTE ports on IP Office expansion modules are not used for any maintenance or diagnostics except under instruction from Avaya. Installation Manual Page 167 IP Office 3.2...
Page 168: Dte Port
D TE Cables 2 6 5 B These cables are used for system maintenance and diagnostics under Avaya guidance. They can also be used for connection of RS.232 serial terminal adaptor equipment to the IP Office control unit. The cable required depends on the IP Office control unit.
Page 169: Erasing The Configuration
Maintenance E rasing the Configuration 1 3 7 B The following processes erases the configuration held in the IP Office control unit's memory. That include both the current configuration in RAM memory and the backup configuration stored in non- volatile Flash memory. Following this the IP Office will restart with a default configuration. This process should be performed from a PC with a fixed IP address, directly connected to the IP Office control unit and with the IP Office system disconnected from any network.
Page 170 IP Office Installation Procedure: Erasing the Configuration and Security Settings via the Boot Loader This process defaults the IP Office security settings and its configurations settings. WARNING: Ensure that you have a backup copy of the IP Office's configuration before performing this action.
Page 171: Defaulting Security Settings
Maintenance D efaulting Security Settings 1 3 8 B The following processes can be used to default the security settings of an IP Office system running IP Office 3.2 or higher. Procedure: Defaulting Security Settings This process defaults the IP Office's security settings but does not alter its configuration settings. 1.
Page 172: Erasing The Operational Software
IP Office Installation E rasing the Operational Software 1 3 9 B This process should be performed from a PC with a fixed IP address, directly connected to the IP Office control unit and with the IP Office system disconnected from any network. During the process, the control unit's IP address may default to a value in the 192.168.42.1 to 192.168.42.10 range.
Page 173 Maintenance Procedure: Erasing the Core Software via the Boot Loader 1. Run Manager. In the BOOTP entries, check that there is an entry that matches the MAC Address, IP Address and .bin file used by the system (the first two details can be found in the Module settings in the system's configuration file).
Page 175: System Components
9 0 B This sections contains overviews and summaries of the individual components used to build an IP Office system. These are the units supported by IP Office 3.2 core software. Some units may no longer be available from Avaya. Hardware Phones...
Page 176: Control Units
IP Office Installation C ontrol Units 9 1 B C ontrol Unit Summary 1 4 0 B The following table summarizes the IP Office control units. Feature Small Office IP403 IP406 IP406 IP412 Edition Digital Station (DS) Ports 0 or 8 8 (*1) Analog Phone (PHONE) Ports 2 or 4...
Page 177: Ip412 Control Unit
System Components I P412 Control Unit 1 4 1 B The IP412 control unit supports up to 12 Expansion modules. Its LAN ports act as a managed layer 3 Ethernet switch with optional internal firewall for traffic between the two ports. Feature Capacity 360 of various types in combination.
Page 178 3.5mm Stereo jack socket. Used for external music on hold source input. DC I/P DC power input port. Used for connection of the power lead from an Avaya un-earthed 45W external power supply unit supplied with the control unit. 9-Way D-Type socket. Used for system maintenance. Suitable for direct connection of IP Office Serial Port Feature Key dongle.
Page 179: Ip406 V2 Control Unit
System Components I P406 V2 Control Unit 1 4 2 B The IP406 V2 includes 8 digital station (DS) and 2 analog phone (PHONE) ports. It includes an eight port Ethernet LAN switch (unmanaged Layer 2) and Compact Flash card slot for an optional embedded voicemail memory card.
Page 180 C/F TII DC I/P DC power input port. Used for connection of the power lead from an Avaya un-earthed 45W external power supply unit supplied with the control unit. RJ45 socket. Digital Station port. Used for connection of IP Office supported DS phones.
Page 181: Ip406 V1 Control Unit
System Components I P406 V1 Control Unit 1 4 3 B IP406 Office control unit supports up to 180 extensions by using up to 6 Expansion modules. It includes an eight port 10/100Mbps Ethernet LAN hub. The IP406 V1 has been superseded by the IP406 V2 control unit but is still supported on IP Office 3.2.
Page 182 3.5mm Stereo jack socket. Used for external music on hold source input. DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the control unit. 9-Way D-Type socket. Used for system maintenance. Suitable for direct connection of IP Office Serial Port Feature Key dongle.
Page 183: Ip403 Control Unit
System Components I P403 Control Unit 1 4 4 B The front panel of the IP403 control unit includes eight digital extension (DS) ports, two analog phone (POT) ports and an eight port 10/100Mbps Ethernet LAN hub. The IP403 has been superseded by the IP406 V2 control unit but is still supported on IP Office 3.2.
Page 184 3.5mm Stereo jack socket. Used for external music on hold source input. DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the control unit. RJ45 Socket. Digital Station port. Used for connection of IP Office supported DS phones.
Page 185: Small Office Edition
2T+4A (3 VoIP)* 4T+8A (3 VoIP)* 4T+4A+8DS (3 VoIP) 4T+4A+8DS (16 VoIP) *These models are still supported but are no longer available from Avaya. Previous models that included integral DT ports are not supported on IP Office 3.0 or higher. Feature Capacity 28 of various types in combination.
Page 186 ANALOG Used for connection of external analog trunks. Loop-start only. DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the control unit. Digital Station port. Used for connection of IP Office supported DS phones. Not suitable for out-of-building extensions.
Page 187: Internal Cards
System Components I nternal Cards 9 2 B M odem Cards 1 4 6 B A modem card allows the IP Office to answer incoming modem calls up to V.90. There are two variants of modem card available: Variants Country SAP Code Modem 2 Card 700185226 Provides 2 modem channels.
Page 188: Wireless Card
IP Office Installation W ireless Card 1 4 7 B This card is supported by the Small Office Edition control unit only and allows the unit to act as an 802.11b wireless access point. The card can be inserted into either of the control units two PCMCIA slots.
Page 189: Embedded Voicemail Memory Cards
Memory cards in these slots can also be used for storage of files normally obtained via TFTP transfer. For example the music-on-hold wav file and supported 4600 Series/5600 Series software files. This will however reduce storage space for prompt and message files if embedded voicemail is being used.
Page 190: Voice Compression Module Cards (Vcm's)
3/16 • Support for VCM 20 on IP403 was added at IP Office 1.3 • *These modules are still supported but are no longer available from Avaya. Installation Manual Page 190 IP Office 3.2 15-601042 Issue 14b (13th November 2007)
Page 191 System Components The IP Office can be treated as having a telephony switching interface (its TDM bus) and a data networking interface (its Packet bus). • TDM Bus: Used by devices attached to DS and PHONE (POT) ports (analog and digital telephones) and by external trunks.
Page 192: Trunks Cards
Within the Republic of South Africa and in areas of high lightning risk, any module or control unit using analog trunk connections must be connected to a protective ground and to surge protection equipment (an Avaya 146G Surge Protector). ATM4U Trunk Card...
Page 193: Analog Trunk Card (Atm4)
Within the Republic of South Africa and in areas of high lightning risk, any module or control unit using analog trunk connections must be connected to a protective ground and to surge protection equipment (an Avaya 146G Surge Protector). ATM4 Trunk Cards...
Page 194: Bri Trunk Cards (Quad Bri)
IP Office Installation B RI Trunk Cards (Quad BRI) 1 5 2 B The BRI trunk card is also referred to as the "Quad BRI". It provides 4 RJ45 sockets for ETSI BRI trunk connections, with each trunk supporting 2B+D channels. •...
Page 195: E1 Pri Trunk Cards
System Components E 1 PRI Trunk Cards 1 5 4 B These cards support primary rate trunks providing 30B+D channels. E1 PRI trunk Cards Country Control Units SAP Code IP400 PRI 30 All except China Supported on all control units 700272461 E1 (1.4) and CALA.
Page 196: E1R2 Pri Trunk Cards
IP Office Installation E 1R2 PRI Trunk Cards 1 5 6 B These cards support E1 trunks with R2 signalling. Each trunk provides up to 30B+D channels. E1R2 PRI trunk cards are available with either RJ45 or coaxial cable connectors. E1R2PRI trunk Cards Country Control Unit...
Page 197: Expansion Modules
WARNING Within the Republic of South Africa and in areas of high lightning risk, any module using analog trunk connections must be connected to a protective ground and to surge protection equipment (an Avaya 146G Surge Protector). Feature Details Supported on All IP Office control units except Small Office Edition.
Page 198 DC I/P DC power input port. Used for connection of the power lead from an Avaya 40W external power supply unit supplied with the expansion module. A locale specific IEC60320 C7 power cord for the external PSU is required but is not supplied with the module.
Page 199: Ip400 Digital Station V2
System Components I P400 Digital Station V2 1 5 8 B The IP400 Digital Station V2 (also known as DS V2) is used to add additional DS ports to an IP Office system. The DS V2 is available in 16 and 30 port variants, referred to as DS16 V2 and DS30 V2 respectively.
Page 200 Description DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 201: Ip400 Digital Station V1
System Components I P400 Digital Station V1 1 5 9 B The IP400 Digital Station module (also known as DS module) is used to add additional DS ports to an IP Office system. The DS module is available in 16 and 30 port variants, referred to as DS16 and DS30 modules respectively.
Page 202 Description DC I/P DC power input port. Used for connection of the power lead from an Avaya 40W external power supply unit supplied with the expansion module. A locale specific IEC60320 C7 power cord for the external PSU is required but is not supplied with the module.
Page 203: Ip400 Phone Module V2
System Components I P400 Phone Module V2 1 6 0 B The IP400 Phone V2 module (also known as the Phone V2 module) is used to add additional PHONE ports to an IP Office system. PHONE ports are used for analog phones. The Phone V2 module is available in 8, 16 and 30 port variants, referred to as the Phone 8, Phone 16 and Phone 30 respectively.
Page 204 Description DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 205: Ip400 Phone Module
System Components I P400 Phone Module 1 6 1 B The IP400 Phone module (also known as the Phone V1 module) is used to add additional POT ports to an IP Office system. POT ports are used for analog phones. The Phone module is available in 8, 16 and 30 port variants, referred to as the Phone 8, Phone 16 and Phone 30 respectively.
Page 206 Description DC I/P DC power input port. Used for connection of the power lead from an Avaya 40W external power supply unit supplied with the expansion module. A locale specific IEC60320 C7 power cord for the external PSU is required but is not supplied with the module.
Page 207: Ip400 So8 Module
System Components I P400 So8 Module 1 6 2 B The So8 module is used to add ETSI BRI S0-interface ports to the IP Office system. These ports can then be used for the connection of ISDN devices. Feature Details All IP Office control units except Small Office Edition.
Page 208 BRI lines. DC I/P DC power input port. Used for connection of the power lead from an Avaya 40W external power supply unit supplied with the expansion module. A locale specific IEC60320 C7 power cord for the external PSU is required but is not supplied with the module.
Page 209: Ip400 Wan3 Module
System Components I P400 WAN3 Module 1 6 3 B The IP400 WAN3 module can be used to add an additional 3 WAN ports to an IP Office system. These ports are used for V.24, V.35 and X.21 WAN services. Unlike other external expansion modules the WAN3 module connects to the IP Office control unit via LAN ports.
Page 210 Description DC I/P DC power input port. Used for connection of the power lead from an Avaya 40W external power supply unit supplied with the expansion module. A locale specific IEC60320 C7 power cord for the external PSU is required but is not supplied with the module.
Page 211: Phones
P hones 9 5 B 2 0DT DECT 1 6 4 B 20DT use DECT wireless protocol to connect to Avaya Compact DECT base station. Base station connects to IP Office via PHONE (POT) analog extension ports. 20DT Feature Detail Connects via PHONE (POT) port.
Page 212: 2402D
IP Office Installation 2 402D 1 6 5 B In addition to the two physical programmable buttons, the FEATURE key plus 0-9, * and # can be used to access an addition 12 programmable slots. On IP Office, the 2402D display is not used. 2402D Feature Detail...
Page 213: 2410D
System Components 2 410D 1 6 6 B Feature 2410 Connects via DS port. IP Office Release 3.0+ Programmable Buttons (6 buttons x 2 pages). Headset Socket Handsfree Speaker/Microphone Message Waiting Lamp Display 29 characters x 5 lines. (168 x 80 pixels). Supported Add-Ons None.
Page 214: 2420D
IP Office Installation 2 420D 1 6 7 B 2420D Feature Details Connects via DS port. IP Office Release 1.4+ Programmable Buttons 24 (8 buttons x 3 pages) Headset Socket Handsfree Speaker/Microphone Message Waiting Lamp Display 29 characters x 7 lines. Supported Add-Ons EU24, 201B.
Page 215 System Components 3 616 1 6 8 B This is an 802.11b WiFi phone. It connects to the IP Office via a wireless access point and Avaya Voice Priority Processor (AVPP). 3616 Feature Detail Connects via IP network. IP Office Release 2.0+...
Page 216 3 620 1 6 9 B This is an 802.11b WiFi phone. It connects to the IP Office via a wireless access point and Avaya Voice Priority Processor (AVPP). The 3620 is similar to the 3616 but has been designed for use in healthcare environments. It is waterproof and has a back lit display.
Page 217 1 7 0 B This phones is similar to the 3616 in functionality. However the 3626 has a ruggedized construction. This is an 802.11b WiFi phone. It connects to the IP Office via a wireless access point and Avaya Voice Priority Processor (AVPP).
Page 218 IP Office Installation 3 701 1 7 1 B The 3701 is an Avaya DECT handset supported on IP Office when using Avaya IP DECT base stations. 3701 Feature Detail Connects via IP network IP Office Release 3.1+ Programmable Buttons...
Page 219 System Components 3 711 1 7 2 B The 3711 is an Avaya DECT handset supported on IP Office when using Avaya IP DECT base stations. 3711 Feature Detail Connects via IP network IP Office Release 3.1+ Programmable Buttons Headset Socket...
Page 220 IP Office Installation 3 810 1 7 3 B The phone uses a wireless 900MHz digital protocol to connect to its base station. The base station connects to an IP Office DS port. The base station also requires a power outlet socket. Additional power outlet sockets are required for the phone charger.
Page 221: 4406D
System Components 4 406D+ 1 7 4 B This phone is supported in North America only. 4406D+ Feature Detail Connects via DS port. IP Office Release 1.0+ Programmable Buttons Headset Socket Handsfree Speaker/Microphone Message Waiting Lamp Display 16 characters x 2 lines.
Page 222: 4412D
IP Office Installation 4 412D+ 1 7 5 B This phone is supported in North America only. 4412D+ Feature Detail Connects via DS port. IP Office Release 1.0+ Programmable Buttons 24 (12 Headset Socket Handsfree Speaker/Microphone Message Waiting Lamp Display 24 characters x 2 lines.
Page 223: 4424D
System Components 4 424D+ 1 7 6 B This phone is supported in North America only. NA maximum of 16 4424D+ phones are supported on any DS V2 module (10 on a DS V1 and on releases prior to IP Office 3.1). 4424D+ Feature Detail...
Page 224 4 601 1 7 7 B This phone requires a separate power supply, using either a Avaya 1151C1 or 1151C2 power supply unit and power cord or an 802.3af Power over Ethernet (PoE) source. For RoHS compliance the 4601+ has been replaced by the 4601+, however the two phones are functionally the same.
Page 225: 602Ip, 4602Sw
The 4602SW+ is the RoHS compliant replacement for the 4602SW which is no longer available. This phone requires a separate power supply, using either a Avaya 1151C1 or 1151C2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 226: 606Ip
The 4606IP is no longer available from Avaya. This phone requires a separate power supply, using either a Avaya 1151C1 or 1151C2 power supply unit and power cord or an 802.3af Power over Ethernet (PoE) source (GEN1 models only support PoE if using the optional 30A Switch Upgrade Base).
Page 227: 610Sw
System Components 4 610SW 1 8 0 B This phone requires a separate power supply, using either a Avaya 1151C1 or 1151C2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source. 4610SW Feature Detail Connects via IP network.
Page 228 The 4612IP is no longer available from Avaya. This phone requires a separate power supply, using either a Avaya 1151C1 or 1151C2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source (GEN1 models only support PoE if using the optional 30A Switch Upgrade Base).
Page 229: 620Ip, 4620Sw
These phones are similar in physical appearance and functions. However the 4620SW's PC data pass- through port gives priority to phone traffic. This phone requires a separate power supply, using either a Avaya 1151C1 or 1151C2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 230: 621Sw
The 4621 is similar in physical appearance and function to the 4620SW. However the 4621SW includes a backlight function for the screen. This phone requires a separate power supply, using either a Avaya 1151C1 or 1151C2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 231 The 4624IP is no longer available from Avaya. This phone requires a separate power supply, using either a Avaya 1151C1 or 1151C2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source (GEN1 models only support PoE if using the optional 30A Switch Upgrade Base).
Page 232: 625Sw
The 4625 is similar in physical appearance and function to the 4621SW. However the 4625SW includes a color display. This phone requires a separate power supply, using either a Avaya 1151C1 or 1151C2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 233 System Components 5 402D 1 8 6 B This phone is similar in physical appearance and functions to the 2402D. However the 5402 phone is only supported on IP Office. In addition to the two physical programmable buttons, the FEATURE key plus 0-9, * and # can be used to access an addition 12 programmable slots.
Page 234 IP Office Installation 5 410 1 8 7 B This phone is similar in physical appearance and functions to the 2410. However the 5410 phone is only supported on IP Office. 5410 Feature Detail Connects via DS port. IP Office Release 3.0+ Programmable Buttons 12 (6 buttons x 2...
Page 235 System Components 5 420D 1 8 8 B This phone is similar in physical appearance and functions to the 2410. However the 5410 phone is only supported on IP Office. 5420D Feature Detail Connects via DS port. IP Office Release 2.0+ Programmable Buttons 24 (8 buttons x 3...
Page 236 This phone is similar in physical appearance and functions to the 4601. However the 5601 phone is only supported on IP Office. This phone requires a separate power supply, using either a Avaya 1151C1 or 1151C2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 237: 602Ip, 5602Sw
5602SW includes a PC data pass-through port which gives priority to phone traffic. The 5602IP is no longer available from Avaya. This phone requires a separate power supply, using either a Avaya 1151C1 or 1151C2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 238: 610Sw
IP Office Installation 5 610SW 1 9 1 B This phone requires a separate power supply, using either a Avaya 1151C1 or 1151C2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source. 5610SW Feature Detail Connects via IP network.
Page 239 This phone is similar in physical appearance and functions to the 4620SW. This phone requires a separate power supply, using either a Avaya 1151C1 or 1151C2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 240 This phone is similar in physical appearance and functions to the 4620SW. This phone requires a separate power supply, using either a Avaya 1151C1 or 1151C2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 241 System Components 6 408D 1 9 4 B These phones no longer available from Avaya. 6408D Feature Detail Connects via DS port. IP Office Release Programmable Buttons Headset Socket Handsfree Speaker/Microphone Message Waiting Lamp Display 24 characters x 2 lines.
Page 242 IP Office Installation 6 416D 1 9 5 B These phones no longer available from Avaya. An additional 24 programmable buttons can be added using an XM24 and power supply unit. 6416D Feature Detail Connects via DS port. IP Office Release...
Page 243 System Components 6 424D 1 9 6 B An additional 24 programmable buttons can be added using an XM24 and power supply unit. 6424D Feature Detail Connects via DS port. IP Office Release Programmable Buttons Headset Socket Handsfree Speaker/Microphone Message Waiting Lamp Display 24 characters x 2 lines.
Page 244: T 3 Classic
IP Office Installation T 3 Classic 1 9 7 B This phone is supported in Europe only. The T3 Classic has 2 Link ports for optional add-on T3 Headset and or T3 DSS units (up to 2 further T3 DSS units can be chained from the first T3 DSS). The IP Office supports T3 UPN and IP phones.
Page 245: T 3 Comfort
System Components T 3 Comfort 1 9 8 B This phone is supported in Europe only. The T3 Classic has 2 Link ports for optional add-on T3 Headset and or T3 DSS units (up to 2 further T3 DSS units can be chained from the first T3 DSS). The IP Office supports T3 UPN and IP phones.
Page 246: T 3 Compact
IP Office Installation T 3 Compact 1 9 9 B This phone is supported in Europe only. The T3 Classic has 1 Link port for optional add-on T3 Headset or T3 DSS units (up to 2 further T3 DSS units can be chained from the first T3 DSS). The IP Office supports T3 UPN and IP phones.
Page 247: T Ranstalk 9040
2 0 0 B The TransTalk 9040 phone is no longer available as new from Avaya. However it is still supported on IP Office. Depending on coverage overlap, between three and five 3810's can be connected to the same IP Office.
Page 248: P Hone Add-Ons
IP Office Installation P hone Add-Ons 9 6 B 4 450 2 0 1 B Provides an additional 60 programmable buttons for 4424D+ phones. Connects to the phone's ADJ port. An additional power supply unit and power outlet socket are required for the phone. A second 4450 can be chained from the first.
Page 249: E U24
System Components E U24 2 0 2 B Provides an additional 24 programmable buttons. • Only the cable supplied with the EU24/EU24BL should for connection to the EU24/EU24BL. This cable should only be connected to the port marked EU24 on suitable phones. Doing otherwise will cause damage to the EU24/EU24BL and the equipment to which it is attached.
Page 250: E U24Bl
IP Office Installation E U24BL 2 0 3 B Provides an additional 24 programmable buttons. The EU24BL is physically similar to the EU24 but includes a backlight function that matches 4621 phone. • Only the cable supplied with the EU24/EU24BL should for connection to the EU24/EU24BL. This cable should only be connected to the port marked EU24 on suitable phones.
Page 251: T 3 Dss
System Components T 3 DSS 2 0 4 B The T3 DSS provides an additional 36 programmable keys for phones in the supported T3 series. The T3 DSS is moulded and designed to be attached to the associated phone. Signalling is achieved by cable connection to the Link port on the T3 phone.
Page 252: M24
2 0 5 B Connects to the XM24 port on the base of 6416 and 6424 phones. Requires the phone to have a separate power supply using an Avaya 1151C1 or 1151C2 power supply unit and a power outlet socket are required.
Page 253: 2 01B Recorder Interface Module
System Components 2 01B Recorder Interface Module 2 0 6 B The 201B Recorder Interface Module (RIM) is supported for use with 2420 and 5420 phones. It provides the phone with a 3.5mm mini-RCA jack socket for connection of recording devices. It also provides two headset sockets which can be used in place of the phones existing headset socket (the phone and the RIM sockets can not be used at the same time).
Page 254: A Pplications
IP Office Installation A pplications 9 7 B C all Status 2 0 7 B This is a simple application that shows current calls in progress on the IP Office system. It is intended for use by IP Office installers and maintainers. Details IP Office 3.2 User and Admin CD Set (x5) 700407604 IP Office 3.2 Applications DVD...
Page 255: C Ompact Business Center (Cbc)
System Components C ompact Business Center (CBC) 2 0 8 B This is a licensed application. It receives data from the IP Office Delta Server application. The CBC is able to show details of calls handled by up to 3 selected hunt groups. Its can also display details of IP Office trunk usage.
Page 256: C Ompact Contact Center (Ccc)
IP Office Installation C ompact Contact Center (CCC) 2 0 9 B CCC is a reporting application designed for use in call centers. It provides a range of both real-time and historical reporting options. CCC consists of CCC Server applications that receive call information from the IP Office Delta Server, and a number of client applications for the display of that information.
Page 257 System Components • *For all voicemail servers, also allow 1MB per minute for messages and greeting storage. • For Windows XP minimum RAM 256MB. License Description RFA Name CCC Server Enables the CCC Server applications (Archiver and CCC SVR 171994 Wallboard Manager) with support for 1 supervisor, reporting on 5 agents, and one PC Wallboard.
Page 258: C Onferencing Center
IP Office Installation C onferencing Center 2 1 0 B This is a server application that is accessed via web browser. It allows users with a conference center password to book conferences. Details of the conference invitees can be entered and those people set to receive either an email or, using IP Office Voicemail Pro, a call asking them to join the conference.
Page 259: C Ontactstore
System Components C ontactStore 2 1 1 B The Voicemail Pro can be used for manual and automatic call recording. Those recording are placed into the mailbox specified for the user or hunt group whose call is being recorded and are then treated as normal messages.
Page 260: D Elta Server
IP Office Installation D elta Server 2 1 2 B Applications such as CCC and CBC do not communicate directly with the IP Office system. They communicate across the LAN with a PC running the IP Office Delta Server application. This application receives call information from the IP Office systems which it then shares with other applications.
Page 261: F Eature Key Server
System Components F eature Key Server 2 1 3 B This application is required for IP Office systems where licenses are being validated against a parallel or USB port Feature Key dongle. It must be installed on the same PC as the dongle. The application installs as a service and appears as an icon in the PC's system tray.
Page 262: M Anager
IP Office system. When running is also acts as a TFTP server from which some Avaya phones can request new software. Note that IP Office Manager's software level is always two higher than the IP Office core software with which it is release.
Page 263: M Onitor
Monitor traces requires a high-level of data and telephony protocol knowledge. Despite that however, all IP Office installers and maintainers need to understand how to run Monitor when necessary as Avaya may request copies of Monitor traces to resolve support issues. Details IP Office 3.2 User and Admin CD Set (x5) 700407604...
Page 264: P Hone Manager
Phone Manager is an application that allows the user to control and monitor their own phone through their PC. For Avaya phone's that support handsfree operation, Phone Manager can be used to make and answer calls. During usage, the Phone Manager records details of calls made, answered and missed.
Page 265 System Components License Description RFA Name Phone Manager Enables Phone Manager Pro for 1, 5, 10, 20, 50, IP400 177468 Pro (per user) 100 or unlimited users. The user's Phone Manager Phone 177469 mode is set through the IP Office configuration Manager (User | Telephony | Phone Manager Type).
Page 266: S Oftconsole
IP Office Installation S oftConsole 2 1 7 B This is a licensed application. It is intended for telephone system operators or receptionists. Its displays details of calls directed to the user and allows them to quickly see the status of the callers required destination and transfer the call.
Page 267: Oicemail Lite
System Components V oicemail Lite 2 1 8 B This application does not require an IP Office license. It can be installed from the IP Office Administrator Applications CD to a Windows PC on the IP Office LAN. It provides voicemail operation for all IP Office users and groups, using the PC hard-disk to store prompts and messages.
Page 268: Oicemail Pro
IP Office Installation V oicemail Pro 2 1 9 B This application requires various licenses entered into the IP Office configuration to control the features it offers and the number of simultaneous connections, up to 30 on the IP412 control unit. The operation of Voicemail Pro can be customised to provide special services.
Page 269 Messaging synchronization to MS Exchange email systems with a Messaging Pro form within Outlook to control voicemail playback. VMPro TTS Enables use of text to speech facilities using Avaya IP400 Avaya 182299 (ScanSoft) supplied TTS software with Voicemail Pro. One license per simultaneous instance of TTS usage.
Page 270: Licence Keys
IP Office Installation L icence Keys 9 8 B L icense Keys CCC 2 2 0 B License shows the name as it appears in the IP Office configuration. RFA Name is the name used for the orderable item. License Description RFA Name CCC Server...
Page 271: L Icense Keys General
Controls the number of 3rd party H.323 devices (1, 5, IP400 IP 174956 10, 20, 50 or 100) supported by IP Office. Endpoint 174957 No license is required for Avaya 4600 and 5600 series 174958 telephones. IP enabled Phone Manager Pro is licensed separately. 174959 174960...
Page 272: L Icense Keys Cti
IP Office Installation L icense Keys CTI 2 2 2 B License shows the name as it appears in the IP Office configuration. RFA Name is the name used for the orderable item. License Description Name CTI Link Enables CTI Link Pro functionality (TAPI Link Pro and DEVLink Pro). IP400 171988 Also enables four TAPI WAV file ports.
Page 273: L Icense Keys Phone Manager
System Components L icense Keys Phone Manager 2 2 3 B License shows the name as it appears in the IP Office configuration. RFA Name is the name used for the orderable item. License Description RFA Name Phone Manager Enables Phone Manager Pro for 1, 5, 10, 20, 50, IP400 177468 Pro (per seat)
Page 274: L Icense Keys Voicemail
Enables synchronization to MS Exchange email Messaging Pro systems with a form within Outlook to control voicemail playback. VMPro TTS Enables use of text to speech facilities using Avaya IP400 Avaya 182299 (Scansoft) supplied TTS software with Voicemail Pro. One license per simultaneous instance of TTS usage.
Page 275: I P Dect Licenses
2 2 5 B These licenses are for Avaya IP DECT. They differ from normal IP Office licenses in that they are entered into the Avaya IP DECT Mobility Manager (ADMM) base station of the IP DECT system and not into the configuration of the IP Office system.
Page 276: 5-Day Trial Licenses
IPO TRIAL IPPRO RFA 10 LIC:CU 189784 Phone Manager Pro (10 user) IPO TRIAL PMGR PRO RFA 10 LIC:CU 189785 Centralized Voicemail with Avaya Messaging IPO TRIAL ACM CENTRAL VM LIC:DS 189786 Integrated Messaging Pro IPO TRIAL INTG MSGING PRO RFA LIC:DS 189787...
Page 277: P Orts And Cables
System Components P orts and Cables 9 9 B C ables 2 2 7 B The IP Office is designed primarily for use within an RJ45 structured cabling system using CAT3 unshielded twisted-pair (UTP) cabling and RJ45 sockets. A structured cabling system is one where cables are run from a central RJ45 patch panel in the communications/data room to individual RJ45 sockets at user's desk.
Page 278: S Tandard Ip Office Cables
IP Office Installation S tandard IP Office Cables 2 6 6 B The following are Avaya standard cables available for use with IP Office systems. The maximum length is applicable if the standard Avaya cable is replaced with an alternate cable. Cable...
Page 279: I P Office Port Types
DC I/P All control units (x1). Power input from external power supply unit. All expansion modules (x1). IP403 control unit (x8). Connection of Avaya digital station phones supported by IP406 V2 control unit (x8). IP Office. Digital Station expansion modules (x16/x30).
Page 280: A Nalog Port
Within the Republic of South Africa and in areas of high lightning risk, any module using analog trunk connections must be connected to a protective ground and to surge protection equipment (an Avaya 146G Surge Protector). • REN: 2 (1 if connected to external bell device).
Page 281: A Udio Port
System Components A UDIO Port 2 3 0 B This port is found on the rear of all IP Office control units. It is used for the input of an external music-on- hold sound source. Note that if the IP Office has loaded an internal music-on-hold sound file, any input from this socket is ignored.
Page 282: B Ri Port (So)
IP Office Installation B RI Port (So) 2 3 1 B The BRI ports found on the front of the So8 module are BRI-S interface ports for connect to ISDN terminal devices. IP Office Wire ISDN Terminal BRI RJ45 RJ45 –...
Page 283: B Ri Port
System Components B RI Port 2 3 2 B These ports are found on the rear of control units fitted with Quad BRI trunk cards. They are BRI-T interface ports for connection to external BRI trunk services. BRI found on the So8 module are BRI-S interface ports for connect to ISDN terminal devices, see BRI Port (So).
Page 284: D C I/P Port
Found on all IP Office control units and expansion modules. Used for connection from the external power supply unit supplied with the control unit or module. • No other type of power supply unit should be used with the module or module unless specifically indicated by Avaya. Installation Manual Page 284 IP Office 3.2...
Page 285: D S Ports
DS phone. It can also be used for two-wire analog phone extensions. This cable is not suitable for connection from an Avaya 1151C1/B2 power supply unit to a DS phone with a 4450, EU24 or XM24 add-on module. In those cases the cables supplied with the power supply unit and the add-on module should be used.
Page 286: D Te Port
D TE Cables 2 6 9 B These cables are used for system maintenance and diagnostics under Avaya guidance. They can also be used for connection of RS.232 serial terminal adaptor equipment to the IP Office control unit. The cable required depends on the IP Office control unit.
Page 287: E Xpansion Ports
This type of port is found on the rear of IP Office control units and external expansion modules. It is used for connecting the external expansion modules to there parent IP Office control unit. The connection between these ports should only be done using an Avaya Expansion Interconnect Cable. No other cable type should be used.
Page 288: E Xt O/P Port
• CAUTION: In installations where this port is connected to a device external to the building, connection must be via an Avaya 146G Surge Protector and a protective ground connection must be provided on the IP Office control unit. EXT O/P Pin Description Switch 1.
Page 289: L An Port
System Components L AN Port 2 3 8 B These ports are found on the front of IP Office control units and the WAN3 expansion module. They are used for connection to IP LAN's and IP devices. On the WAN3 module the port is used for direct connection to a control unit.
Page 290: P F Port
IP Office Installation P F Port 2 3 9 B These ports are analog extension ports. They are found on the rear of the Analog Trunk expansion module. During power fail conditions, PF1 is internally connected to ANALOG port 1 on the module, PF2 is internally connected to ANALOG port 2 on the same module.
Page 291: P Hone (Pot) Port
System Components P HONE (POT) Port 2 4 0 B These ports are analog extension ports. They are found on IP403 and IP406 V2 control units and on Phone V1/V2 expansion modules. On older units these ports are labeled as POT ports rather than PHONE ports.
Page 292: P Ri Port
IP Office Installation P RI Port 2 4 1 B These ports are found on the rear of IP Office control units fitted with single or dual PRI trunk cards. They are used for connection to PRI trunk services including E1, T1 and E1-R2. P RI/BRI Trunk Cable 2 7 3 B This cable is used to connect from IP Office BRI/PRI trunk ports to the line providers network termination...
Page 293: W An Port
System Components W AN Port 2 4 2 B This port is found on the rear of most IP Office control units and the rear of the WAN3 external expansion module. For the Small Office Edition control unit an optional WAN trunk interface card can be fitted.
Page 294: V .24 Wan Cable
IP Office Installation V .24 WAN Cable 2 4 3 B This cable is used for connection from an IP Office control unit or WAN3 module WAN port to the V.24 WAN service providers equipment. IP Office WAN Port Signal V.24 WAN Service Ground DTR: Data Terminal Ready.
Page 295: V .35 Wan Cable
System Components V .35 WAN Cable 2 4 4 B This cable is used for connection from an IP Office control unit or WAN3 module WAN port to the V.35 WAN service providers equipment. IP Office WAN Port Signal Wire V.35 WAN Service DTR: Data Terminal Ready.
Page 296: X .21 Wan Cable
IP Office Installation X .21 WAN Cable 2 4 5 B This cable is used for connection from an IP Office control unit or WAN3 module WAN port to the X.21 service providers equipment. IP Office WAN Signal Wires X.21 WAN Port Service Rx-B: Receive B.
Page 297: S Ap Codes
SAP codes and details of specific items within this documentation are for reference only. Items available in any specific locale should be confirmed against the local Avaya IP Office price list for that locale. The local price list may also include additional items relative to the installation requirements of that locale.
Page 298: S Ap Codes
IP Office Installation S AP Codes 2 4 8 B I P Office Control Units 2 7 4 B Control units are supplied with an external power supply unit but not a locale specific power cord. All control units are available in either North America or Rest of World variants. The choice controls various default settings of the unit.
Page 299: P Ower Supply Units
System Components P ower Supply Units 2 7 6 B The following power supply units are used with IP Office control units and expansion modules. Normally the appropriate PSU is supplied with the IP Office control unit or expansion module. Note however that a locale specific power cord is not included with each power supply unit.
Page 300 The following items are associated with providing IEEE 802.3af Power-over-Ethernet (PoE) to devices including Avaya IP phones. For full details refer to the IP Office IP Phone Installation Manual. PoE is useable with all Avaya IP phones except GEN1 4606, 4612 and 4624 phones, see below. Note also that PoE should not be used for IP phones with EU24 or EU24BL add-ons.
Page 301: P Ower Cords
• During 2006, Avaya have obtained approval to supply IP412, So8 and WAN3 10/100 units with earthed power supply units that require an IEC60320 C13 power cord. Previously these units used an unearthed power supply and IEC60320 C7 power cord.
Page 302 China. 700261977 The following additional power cords are available for use with the Avaya 1151C1 and 1151C2 power supply units. These units are supplied with an IEC60320 C13 to NEMA 5-15P power cord suitable for use in the USA. For other locales this power cord will need to be replaced with a locale specific power cord.
Page 303: I Nternal Cards
System Components I nternal Cards 2 7 8 B Variants Country SAP Code SOE IP403 IP406 IP406 IP412 Modem Cards Modem 2 700185226 Card Internal 700343452 Modem Card Embedded Voicemail Small Office 700289721 Memory Cards Edition IP406 V2 700343460 Wireless Cards Small Office 700289739 Edition...
Page 304: T Runks Cards
IP Office Installation T runks Cards 2 7 9 B Variants Country SAP Code SOE IP403 IP406 IP406 IP412 Analog ATM4 Uni (Loop-Start) 700359938 IP400 Analog 4 (Loop- North and South 700185192 Start) America IP400 Analog 4 EU Europe 700241672 (Loop-Start) IP400 Analog 4 NZ New Zealand...
Page 305: C Ables
System Components C ables 2 8 0 B Cable Description SAP Code Length 25-Way DTE Cable Connects to a IP403 or IP406 V1 control unit. 25-Way 700213432 2m/6'6''. D-type plug to 9-way D-type socket. 9-Way DTE Cable Connects to an SOE, IP406 V2 or IP412 control unit. 9- –...
Page 306: C Cc Licenses
IP Office Installation C CC Licenses 2 8 4 B License RFA Name CCC Server IP400 CCC SV 171994 CCC Agents IP400 CCC AGT 171995 10 174469 20 174470 50 174471 CCC Supervisors IP400 CCC SUP 171996 184730 10 184731 20 184732 CCC PC Wallboards IP400 CCC PCW...
Page 307: G Eneral Licenses
System Components G eneral Licenses 2 8 5 B License RFA Name DECT Integration (ports) IP400 CTI DECT 171989 174457 174458 Conferencing Center IP400 Conferencing Center 182302 SoftConsole (users) IP400 SoftConsole 171987 Compact Business Center IP400 CBC 171993 Small Office Edition WiFi IP400 Access Point 182197 MS-CRM...
Page 308: P Hone Manager Licenses
174461 174462 Networked Messaging IP400 Networked Messaging 182297 Integrated Messaging IP400 Integrated Messaging Pro 171990 VMPro TTS (ScanSoft) IP400 Avaya TTS 182299 VMPro TTS (Generic) IP400 3rd Party TTS 182303 VMPro VB Script IP400 VB Scripting 182300 VMPro Database Interface...
Page 309: I P Dect Licenses
System Components I P DECT Licenses 2 8 9 B These licenses are entered into the Avaya IP DECT system configuration, not the IP Office configuration. They are based on the PARK ID of the ADMM base station. License RFA Name...
Page 310: I P Office Application Cds
IP Office Installation I P Office Application CDs 2 9 1 B Application Variant SAP Code Voicemail Pro CD 700407588 700380405 700350457 700330970 700304546 Voicemail Pro ScanSoft Text-to-Speech (TTS) – 700293921 Conferencing Center 700407596 192226 700372287 700293913 IP Office Software Developer's Kit (SDK) –...
Page 311: 400 Series Phones
700289309 3626 Carry case with keypad cover Black 700289317 Yellow 700289325 3616/3626 Configuration Cradle 700375934 Avaya Voice Priority Processor 10 (AVPP 10) 700413164 Avaya Voice Priority Processor 20 (AVPP 20) 700413172 AVPP Power Supply Europe 700412844 United Kingdom 700412851 Switzerland...
Page 312: 700 Series Phones
IP Office Installation 3 700 Series Phones 2 9 4 B Variant SAP Code 3701 700346802 3711 700346810 Belt Clip 700346885 Phone Charger 700346828 Power Adaptor for Charger European 700346836 700346844 Australia 700378318 Rack mount 8-phone charger 700346851 Power Adaptor for Rack Mount Charger Global 700346869 3 810 Phones...
Page 313: 600 Series Phones (Old Style)
System Components 4 600 Series Phones (Old Style) 2 9 7 B US variants use just text labels on the phone keys. International variants use both text labels and function icons on the keys. GEN1 models do not support Power over Ethernet (PoE) unless fitted with the optional 30A Switch Upgrade Base (700207376).
Page 314: 400 Series Phones
700229735 Noisy Location Handset Dark Grey 700229743 Push to Talk Handset Dark Grey 700229727 6 400 Series Phones 3 0 1 B These phones are no longer available from Avaya. Variant SAP Code 6408D+ Grey 700020100 White 700020092 6416D+M Grey...
Page 315: T 3 Series Phones (Upn)
System Components T 3 Series Phones (Upn) 3 0 2 B Variant SAP Code T3 Compact Black 700380264 White 700380298 T3 Classic Black 700380272 White 700380306 T3 Comfort Black 700380280 White 700380314 T3 DSS Unit Black 700380322 White 700380330 T3 DSS Expansion Unit Black 700380348 White...
Page 316: C Cc Wallboards
Spectrum 3214C Wallboard 700289457 Wallboard/22 700040173 Wireless Keyboard/Remote Control 700289564 S pares 3 0 5 B The following spares can be ordered from Avaya. Item Color SAP Code Handset HIP QD CORD- 4606/16/24/30 SETS 700414121 Cat 5 Cable specific to 4620 700261613...
Page 317: S Afety Statements
WARNING The Avaya IP400 Office modules are intended to be installed by 'Service Personnel' and it is the responsibility of the Service Personnel to ensure that all subsidiary interconnected equipment is wired correctly and also meet the safety requirements of IEC60950 or UL60950 where applicable.
Page 318: L Ightning Protection/Hazard Symbols
The buildings lightning protectors must be verified as follow: 1. Check the lightning protectors, at the trunk cable entry point to the building housing the Avaya IP Office, paying special attention to the lightning protection grounding. Report any problems, in writing, to the telephone company.
Page 319: T Runk Interface Modules
Safety Statements T runk Interface Modules 1 0 4 B To ensure the validation of the approvals, only the following types of trunk interface cards must be fitted in the following IP Office control units. USA/Canada Product Quad BRI PRI E1 PRI T1 ATM4 V1/V2...
Page 320: F Urther Information And Product Updates
This guide is also available from the Avaya's support web site: http://support.avaya.com. S upport Telephone Numbers 2 4 9 B For initial help and support, contact your distributor/supplier. The following contact points are for Avaya authorized partners. • In the USA only Avaya provides a toll-tree Customer Helpline 24 hours a day: •...
Page 321: C Ompliance With Fcc Rules
Safety Statements C ompliance with FCC Rules 1 0 6 B Transmit and Receive Gain Settings for PRI/T1 and Analog Ports The Gain settings are password controlled for use by qualified installation personnel only and must not be made available to the end user. The default gain settings of 0dB ensures compliance with FCC part 68 section 68.308(b)(5) and TIA/EIA-IS-968 Section 4.5.2.5.
Page 322: P Ort Safety Classification
IP Office Installation P ort Safety Classification 1 0 7 B The Avaya IP Office systems have the following ports: • Expansion ports • 10/100 BaseT LAN ports • Telephone ports which are either DT (A-Law encoding) or DS (Mu-Law encoding). Note that use of DT ports is no longer supported in IP Office 3.0 or higher.
Page 323: E Mc Cautions
Safety Statements E MC Cautions 1 0 8 B 8 9/336/ EEC (EMC Directive) CISPR 22:1993 including A1 + A2, 2 5 0 B AS/NZ 3548:1995 (ROW) 889/336/ EEC (EMC Directive) CISPR 22:1993 including A1 + A2, AS/NZ 3548:1995 (ROW) •...
Page 324: R Egulatory Instructions For Use
IP Office Installation R egulatory Instructions for Use 1 0 9 B I P Office Operation in Australia 2 5 4 B Connection Connection of IP400 Office products must be via a Line Isolation Module with a telecommunications compliance label. BRI Interface During the configuration, ensure "000"...
Page 325: I Ndustry Canada Notification (Doc)
Safety Statements I ndustry Canada Notification (DoC) 2 5 5 B This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met.
Page 326: F Cc Notification
IP Office Installation F CC Notification 2 5 8 B This equipment is registered with the ACTA (Administrative Council for Terminal Attachments) in accordance with FCC Part 68 of its rules. In compliance with those rules, you are advised of the following: •...
Page 327: I Ndex
I ndex 1 1 B Administrator Group 261, 263, 264, 266, Applications 267, 268 Overview 54 ACA 54 select 112 AMD Athlon XP 78, ARA 40, 55 access 112, 259 ADMM 275, 298 running 55 ContactStore 259 PARK ID 298 AMD Athlon64 78, Archiver 46, 256, IP Office's 112...
Page 328 Mobility Manager 151, 288 baseband 209, 293 277, 298 CBC 7, 46, 48, 49, BaseT 322 Requirements 30, Avaya IP Office 7, 8, 255, 260 BaseT LAN 322 297, 318, 322 CBC application 271 Basic Button Cable Clearance 58 housing 318...
Page 329 Index CCC AGT 256 Centralized CLI 324 Conference Chip 190 CCC Archiver 46, Voicemail 276, 298 Client 62 Conferencing 49 Centralized Client Applications Conferencing Center CCC Chat 270 Voicemail Pro 62 Dependencies 49 7, 49, 258, 271, 276, CCC Delta Server 49 Certain Hazardous Client Operating CCC Designer 256,...
Page 330 294, 295 DECT 36, 211, 271 Dialing 62 169, 171, 263 CU 275, 276, 298 DECT DCU 271 Short Code 62 Avaya IP Office Current Clock DECT Integration 48, DID 123456 157 CD's 48 Source 86 271, 298 DID's 157...
Page 331 Index Disabled 62 Embedded Voicemail Dual Radio Module Port 164 display 112 Memory Cards 16, Enterprise Portal 55 IP Office 112 189, 298 DCP 247 ENTITY-MIB 161 Display All Buttons During 40, 61, 298 EMC 317, 325 enu 40, 189 2006 298 EMC Cautions 323 Environmental...
Page 332 Flash 106, 169, 171, Helpline 320 Extension 73, 129 GEN1 226, 228, 231, call 320 change 129 Flow Control 168, Hence, Avaya IP Extension Number GEN1 4606 298 Office 318 68, 69, 70, 129 Installation Manual Page 332 IP Office 3.2...
Page 333 License Key Server June 26th 2003 49 get 169, 171, 172 housing 318 License Keys 35, Locale 40, 72 Key Server 156 Avaya IP Office Select 72 know 172 License Keys CCC Locale Specific MAC 172 HP Open View Power Cord 80...
Page 334 FRAMEWORK- Monitor Password 86 Locate 120 MIB.mib 161 Monitor 86 match 84 Add 161 Network 134 Most Avaya 127 part 112 Microsoft 47, 49 set 134 Most SMNP 160 Manager - Install 78 Microsoft Client 49 Network Most SNMP 160...
Page 335 Other IP softphones Priority 224, 225, Phone Charger 218, PRI 86 226, 227, 228, 229, 219, 298 VCM 16, 86, 88, Other Non-Avaya 230, 231, 232, 236, Phone Display 40 Web Sites 55 237, 238, 239, 240 Phone Expansion WAN Ports 86...
Page 336 158 QSIG Trunks 135, 263, 264, 266 226, 228, 231, 298 Number 86 PIN 151, 282, 283, 4600 Series 298 PRI E1 319 Quad BRI 13, 92, 288, 292, 293 IP Office 88, 90, PRI E1/E1R2 319 176, 185, 194, 279,...
Page 337 30, 98, 104, 144, Voltage 325 277, 285, 291, 298 read 7 192, 193, 197, SAP 8, 256, 264, RJ11 285 Avaya Technical 266, 268, 270, 271, RJ45 285, 291 Bulletins 7 Request 293 272, 273, 274, 275, RJ11 Phone...
Page 338 IP Office Installation Select General 112 snmp_mibs/IPOffice Service 135, 141, Small 4400 Series Select Import 73 on IP Office Admin Stand 221, 223, 248 Select IP Office CD 161 Out 135 4450 223 window 84, 112, 116 Service Group snmp_mibs/standard Small Community Select License 155, Membership 112...
Page 339 227, 228, 229, 230, Swapping 131 telecommunications T3 Headset 244, 231, 232, 233, 234, Analog 131 245, 246 235, 236, 237, 238, Avaya 4600/5600 telecoms 133 T3 Headset Link 239, 240, 241, 242, Series IP Telepermit 325 244, 245, 246 Extensions 131...
Page 340 TYP 86 Upgrade Wizard tool Swapping 131 To Send 168, 286, Type uses 34, 153, 189 294, 295 Out 135 upgradeable Avaya 512MB Compact to/from 16 types 10, 244, 245, Flash 189 IP 16 Upgradeable 64MB Compact Tone Generator 190...
Page 341 Index V.24 WAN Service Voicemail Type 62 VCM5 16, 88, 190 Voicemail VoIP 43, 53, 185, VCM8 16, 88, 190 Applications 44 V.24/V.28 209, 293 264, 298 VCOMP 86, 88, 92 Voicemail Calls 190 V.24/V.35 293 Venezuela 40 Voltage 280, 291 voicemail email 44, V.32 16, 187 VER 86...
Page 342 181, 183, 185, Which IP Office Support 49 258, 259, 260, 261, 298, 319 Admin Suite 78 Windows PC 44, 46, www.avaya- 263, 266, 267 Whilst PC's 154 78, 256, 258, 267 learning.com 54 XP Pro 256, 264, White/Blue 282, 283,...
Page 344: Ip Office 3.2 15-601042 Issue 14B (13Th November
Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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5600 series Ip office 3.2

Avaya 4600 Series Installation Manual

IP Office Installation

System Overview

Planning

Pre-Configuration

Basic Installation

Phone Installation

External Trunk Configuration

Additional Processes

Maintenance

System Components

S Afety Statements

I Ndex

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