C Ompact Contact Center (Ccc) - Avaya 4600 Series Installation Manual

IP Office Installation

C ompact Contact Center (CCC)

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CCC is a reporting application designed for use in call centers. It provides a range of both real-time and
historical reporting options. CCC consists of CCC Server applications that receive call information from
the IP Office Delta Server, and a number of client applications for the display of that information. CCC
and its clients are controlled by a range of licenses entered into the IP Office configuration.
The CCC server applications are listed below. Typically they are installed onto the same PC:
•
CCC Archiver
The Archiver manages the collection and storage of call activity information.
•
Wallboard Server
Wallboards provide current information on the number of calls waiting, response times and
service levels. Wallboard Manager provides the ability to control both physical wallboards and PC
wallboards. The Wallboard server must be installed on the same PC as the Delta Server.
The CCC clients are:
•
Call Center View (CCV):
Provides a realtime information about call center activity.
•
Alarm Reporter:
Provides real-time and past 7-days information on alarms that have occurred within the call
center.
•
PC Wallboard:
The PC Wallboard allows call center agents and supervisors to display real-time call center
performance information on their Windows PC screen.
•
Report Manager:
Provides in depth historical reporting on calls, agents and groups.
•
Workforce Management:
This application allows CCC to share information with a third-party agent scheduling application -
Blue Pumpkin.
Minimum PC Requirements
Variant RAM
CCC Server 512MB 10GB
" plus VMPro 512MB 30GB*
Wallboard 128MB 10GB
Server
Wallboard 128MB 10GB
Client
PC Wallboard
Call Center
View (CCV)
CCC Reporter Any PC with Internet Explorer 6.0 or higher.
•
If VM Pro and CCC are run on the same server, CCC is limited to up to a maximum of 25 agents,
8 ports of VM Pro and on Windows server operating systems only.
Installation Manual
IP Office 3.2
Details
CD Compact Contact Center 5.0 CD 700330962
DVD IP Office 3.2 Applications DVD
License Licensed application. See below.
Additional Delta Server installed.
HD Pentium
1.4GHz
Pentium 4
2.8GHz.
1.4GHz
PIII
800MHz
Celeron AMD
1.7GHz 1.4GHz
Not tested. Athlon XP
3000+
All Athlon
64
1.7GHz 1.4GHz
Celeron 3 Athlon B
800MHz 650Mhz
15-601042 Issue 14b (13th November 2007)
700407612
XP 2000 2000
Pro Pro Server
2003
Server
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