Cti Applications - Avaya 4600 Series Installation Manual

C TI Applications
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TAPILink Pro
Using the same software as TAPILink Lite, TAPILink Pro provides all of the features and
functionality of TAPILink Lite, but additionally provides third party CTI operation. This means that
a single server can control and monitor any number of telephone devices. This requires entry of a
CTI Link Pro license. TAPILink Pro also provides the ability to monitor and control groups. This
allows an application to be notified when a call enters a queue, and can also redirect it to another
location. TAPILink Pro also supports additional TAPI functionality such as:
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Agent login.
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Agent logout.
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Set and retrieve divert destination.
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Set and retrieve extended divert status (Forward All Calls, Forward on Busy, Forward on
No Answer, Do not Disturb).
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Retrieving the extension locale (language).
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Set and clear the message waiting lamp.
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Enable and disable group membership.
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Generate and detect DTMF digits and tones (requires the TAPI-WAV driver).
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TAPI WAV driver
Provides software-based support for voice processing. Purchasing the CTI Link Pro RFA license
key also enables 4 ports of voice processing; additional ports can be purchased in 4 port
increments. The TAPI-WAV driver is for use with TAPI 2.1 only; for TAPI 3.0, IP Office supports
the Media Service Provider (MSP) interface, defined by Microsoft in TAPI 3.0.
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DevLink Pro
Provides a real-time event stream in addition to the SMDR interface provided in IP Office SMDR
(see below). The real-time event stream takes the form of a call record, which is issued whenever
the state of any endpoint of a call changes (typically there are two endpoints on a call, but for
some circumstances, such as conference calls, intruded calls there may be more).
Installation Manual
IP Office 3.2 15-601042 Issue 14b (13th November 2007)
System Overview
Page 47