Configuration; Changes In Manager Application - Avaya IP Office 3.2 Applications Installation & Administration Manual

Configuration

Changes in Manager Application

There are a number of recommended configuration changes for users who want to be SoftConsole
operators.

Mark a user as being a SoftConsole Operator.

If there is more than one operator it is recommended that they are placed into a hunt group. Call
routing and distribution is then available between the SoftConsole operators. The IP Office can
support up to 4 simultaneous SoftConsole operators.

If the SoftConsole users are members of a group, voicemail for that group should be switched off
unless specifically required.

Unanswered calls should be returned to the SoftConsole operator. If no transfer time is set, calls
are not returned to the operator.

Turn Busy on Hold off.
When a SoftConsole operator places a call on hold, incoming calls do not get the busy tone.

Allow the SoftConsole operator to send a short text message to a user with an Avaya display
telephone.
To make changes in Manager:
1. Open IP Office Manager.
2. Click and load the IP Office system configuration.
3. Make the configuration changes to the hunt group and user.
If there is more than one operator it is recommended that they are placed in a hunt group.
To add an extension number to a hunt group:
1. Click and open the hunt group for SoftConsole operators.
2. In the Details pane under the extension list area, click Add.
3. Select the operator's extension number and include it in the selected extensions listing.
4. Click OK.
5. Make sure that the check box by the new extension is selected.
6. Click OK.
Applications Installation & Administration Manual
IP Office 3.2 15-601133 Issue 1 (7 June 2006)
SoftConsole
Page 71