Call Waiting (Second Call) - Unify OpenStage 15 User Manual

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Accept
Disconnect & return?

Call waiting (second call)

You can accept a second incoming call in the course of an ongoing call. The call-
er hears the on-hook signal while you hear a call-waiting signal tone. A bell ap-
pears on the display and next to it the phone number of the caller is shown.
You can ignore or accept the second call. Before you accept the second call, you
can end the first call or place it on hold for subsequent retrieval.
You can block the second call or the signal tone (
Accepting a second call
Prerequisite: You are conducting a call and call waiting is allowed (
Select and confirm the option shown.
l
You can talk to the second party.
The connection to the first party is on hold.
During the call with the second party, additional functions are available for selec-
tion:
• Alternate (see
• Complete transfer (see
• Conference (see
• Blind transfer (see
• Hold (see Page 81).

• put on hold and retrieve second and first call successively
Consultation call from second call
If the second call is your active call you can initiate a consultation call from it.
Prerequisite: The administrator must have approved the consultation in the
second call.
From a consultation call in the second call you can
• initiate a conference
• toggle between the second call and a consultation call
• put on hold and retrieve second and first call successively
• transfer a call
• disconnect the calls again
During a consultation in the second call, the first call is parked and can only be
unparked when the consultation or second call ends or these calls were con-
nected.
Disconnecting the second call
m
Select and confirm the option shown in the second call's context menu. The call
to this station is disconnected and the call to the first station is reconnected.
Ending the second call by hanging up
If you or the second call partner hangs up, you will be prompted to retrieve the
first call again if "Hold and hang-up" is disabled (
call will remain on hold until you receive this prompt after a defined time interval.
Page 48),
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Page 50),

Page 100),

Page 91),

Enhanced phone functions
Page 89).

Page 89).

Page 49

Page 49
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Page 84). Otherwise, the first
