Related Manuals for Unify OpenStage 20 E
Summary of Contents for Unify OpenStage 20 E
- Page 1 OpenStage 20 E, OpenStage 20, OpenStage 20 G HiPath 3000, OpenScape Business, OpenScape Office Operating Instructions A31003-S2000-U106-13-7619...
- Page 2 Merkmale zu gewährleisten besteht nur, sofern diese ausdrücklich vertraglich zugesichert wurden. Liefermöglichkeiten und technische Änderungen vorbehalten. Unify, OpenScape, OpenStage und HiPath sind eingetragene Warenzeichen der Unify GmbH & Co. KG. Alle anderen Marken-, Produkt- und Servicenamen sind Warenzeichen oder eingetragene Warenzeichen ihrer jeweiligen Inhaber. unify.com...
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Page 3: Important Information
Important information Important information For safety reasons, the telephone should only be supplied with power: • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=UK, 3=US) or • in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard. -
Page 4: Location Of The Telephone
An update action is indicated by messages on the display and/or by flashing LEDs. Product support on the Internet Information and support for our products can be found on the Internet at: http://www.unify.com. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:... -
Page 5: Table Of Contents
The user interface of your OpenStage 20 E/20/20 G ....... . - Page 6 Contents Forwarding calls ............. 27 Using variable call forwarding .
- Page 7 Contents Privacy/security ........55 Voice encryption ............. 55 Displaying status .
- Page 8 Contents Using team functions ....... . 79 Activating/deactivating a group call..........79 Picking up a call for another member of your team.
- Page 9 Contents Contact partner in case of problems ..........101 Troubleshooting .
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Page 10: General Information
Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used functions. Service The Unify service department can only help you if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you. -
Page 11: Telephone Type
3000/OpenScape Business (from R 4), HiPath Open Scape Office (V1), your OpenStage 20 E/20/20 G supports voice encryption from software release 2 (V1 R2.xxxx). This allows you to use your OpenStage to conduct calls without the risk of eavesdropping. Voice transmission is encrypted and then decrypted again on the call partner's phone and vice versa. -
Page 12: Getting To Know The Openstage
Getting to know the OpenStage Getting to know the OpenStage The following sections describe the most frequently used controls and displays. The user interface of your OpenStage 20 E/20 /20 G Note the description of the different product variants Page 11. You can make and receive calls as normal using the handset. -
Page 13: Ports On The Underside Of The Phone
Ports on the underside of the phone Power supply unit Network Local cable type Earpi Properties of your OpenStage 20 E/20/20 G OpenStage 20 E 20 G LCD display, 24 x 2 characters Full-duplex speakerphone function 10/100 Mbps Ethernet switch... -
Page 14: Keys
Getting to know the OpenStage Keys Function keys Function when key is pressed End (disconnect) call Page 25. Saved number redial (last number dialed) Page 25. Button for call forwarding (with red key LED) Page 27. Activate/deactivate the microphone (OpenStage 20/20 G only: also in speakerphone mode) Page 25. -
Page 15: 3-Way Navigator
Getting to know the OpenStage 3-way navigator Remove the protective film from the ring around the 3-way navigator before using the phone. This control allows you to manage most of your phone's functions as well as its displays. Operation Functions when key is pressed In idle mode: •... - Page 16 Getting to know the OpenStage Character overview 1x 2x 3x 4x 5x Space Next letter in uppercase Delete character Text input Enter the required characters using the dialpad. Choose the functions using the keys. Confirm your input with...
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Page 17: Display
Getting to know the OpenStage Display Your OpenStage 20 E/20/20 G comes with a tilt-and-swivel black-and-white LCD display. Adjust the tilt and contrast to suit your needs Page 89ff. Idle mode Your phone is in idle mode when there are no calls taking place or settings being made. -
Page 18: Mailbox
Getting to know the OpenStage Mailbox Depending on the type and configuration of your communication platform (consult the relevant administrator), messages from services, such as HiPath Xpressions, are displayed in this application in addition to messages received. Messages You can send short text messages to individual internal stations or groups. In idle mode ( Page 17) the following signals alert you to the presence of new messages: •... -
Page 19: Caller List
Getting to know the OpenStage Caller list If you are unable to accept an external or internal call, the call attempt is stored in the caller list. External answered calls can also be saved in the caller list (consult your administrator). Your telephone stores up to ten calls in chronological order. -
Page 20: Menu
Getting to know the OpenStage Menu Use the menu key N to access the following options: • Program/Service menu for your communication system • Personal (local phonebook) • Corporate (corporate directory) • User (local telephone settings for users) • Administrator (local telephone settings for administrators) The menu key LED remains red as long as you are in this menu. -
Page 21: Basic Functions
Basic functions Basic functions Please read the introductory chapter "Getting to know the OpenStage" Page 12 carefully before performing any of the steps described here on your phone. Accepting a call Special default ring signaling is set for your telephone: •... -
Page 22: Accepting A Call Via The Loudspeaker (Speakerphone Mode)
Basic functions Accepting a call via the loudspeaker (speakerphone mode) Speakerphone mode is only available on the OpenStage 20/20 Notes on using speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works best at a low receiving volume. •... -
Page 23: Switching To Speakerphone Mode
Basic functions Switching to speakerphone mode Speakerphone mode is only available on the OpenStage 20/20 Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then release the key and continue the call. if nec. -
Page 24: Making Calls
Basic functions Making calls Off-hook dialing Lift the handset. Internal calls: Enter the phone number. External calls: Enter the external code and the station number. Pay attention to the notes on voice encryption Page 56. The called party does not answer or is busy: Replace the handset. -
Page 25: Redialing A Number
Basic functions Redialing a number The last three external phone numbers dialed are stored automatically. If this feature is configured (consult your administrator), account codes entered are also saved Page 54. You can redial them simply by pressing a key. Displaying and dialing saved station numbers Press the key shown. -
Page 26: Calling A Second Party (Consultation)
Basic functions Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Confirm the option shown. Consultation? Call the second party. Pay attention to the notes on voice encryption Page 56. -
Page 27: Forwarding Calls
Basic functions Forwarding calls Using variable call forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset. -
Page 28: Using Call Forwarding No Reply (Cfnr)
Basic functions Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by administrator) or that are received while another call is ongoing can be automatically forwarded to a specified telephone. Open the menu Page 20. -
Page 29: Call Forwarding In The Event Of Telephone Failure (Cfss)
Basic functions Call forwarding in the event of telephone failure (CFSS) If configured (consult your administrator), you can define an internal or external call forwarding destination that activates in the event of telephone failure. Open the menu Page 20. Select and confirm the option shown. Program/Service? Select and confirm the option shown. -
Page 30: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)
Basic functions Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (consult your administrator), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network. -
Page 31: Using Callback
Basic functions Using callback You can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback: •... -
Page 32: Viewing And Deleting A Saved Callback
Basic functions Viewing and deleting a saved callback Open the idle menu Page 17. Select and confirm the option shown View callbacks? Select and confirm to display additional entries. Next callback? Deleting a displayed entry Confirm the option shown. Delete? Ending retrieval Select and confirm the option shown. -
Page 33: Enhanced Phone Functions
Enhanced phone functions Enhanced phone functions Accepting calls Accepting a specific call for your colleague You hear another telephone ring. Open the menu Page 20. Select and confirm the option shown. Program/Service? Select and confirm the option shown. More features? Select and confirm the option shown *59=Pickup - directed? if nec. -
Page 34: Answering Calls From The Entrance Telephone And Opening The Door
Enhanced phone functions Enabling and disabling handsfree answerback Open the idle menu Page 17. Select and confirm the option shown. HF answerback on? Select and confirm the option shown. HF answerback off? Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. - Page 35 Enhanced phone functions Activating the door opener Open the menu Page 20. Select and confirm the option shown. Program/Service? Select and confirm the option shown. *89=Door opener on? Dial the entrance telephone number. Enter the five-digit code. Default code = "00000". Select the displayed function and press "OK"...
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Page 36: Making Calls
Enhanced phone functions Making calls En-bloc sending/correcting numbers If this feature is configured (consult your administrator), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific request. Internal calls: Enter the phone number. -
Page 37: Using The Caller List
Enhanced phone functions Using the caller list Detailed information as well as a sample display entry are provided on Page 19. Retrieving the caller list Prerequisite: Your administrator has set up a caller list for your telephone. Open the idle menu Page 17. -
Page 38: Calling A Subscriber From The Personal Phonebook
Enhanced phone functions Calling a subscriber from the personal phonebook Open the menu Page 20. Select and confirm to open the local phonebook. Personal Select and confirm the relevant entry. The connection is set up (see also Niels, Bohr Page 73). Calling a subscriber from the corporate directory Prerequisite: You have searched for and selected a subscriber in the corporate directory... -
Page 39: Using The Ldap Directory From The System Phonebook
Enhanced phone functions The entry you wish to dial appears on the screen Press the key shown to dial the number immediately. Press the key shown. Select and confirm the option shown. Call? Pay attention to the notes on voice encryption Page 56. - Page 40 Enhanced phone functions The result is displayed If only one name is found, it is displayed. Confirm the option shown. Call? If several names are found (max. 50), the first name is displayed. Scroll to the next or previous entry. Confirm the option shown.
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Page 41: Making Calls Using System Speed-Dial Numbers
Enhanced phone functions Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial numbers (consult your administrator). Open the menu Page 20. Select and confirm the option shown. Program/Service? Select and confirm the option shown *7=Use speed dialing? Enter a three-digit speed-dial number. -
Page 42: Talking To Your Colleague With A Speaker Call
Enhanced phone functions Configuring a speed-dial key You can program the keys with ten frequently used phone numbers. Open the menu Page 20. Select and confirm the option shown. Program/Service? Select and confirm the option shown *92=Change speed dial? Confirm the option shown. Change? Press the key shown. -
Page 43: Talking To Your Colleague With Discreet Calling
Enhanced phone functions Talking to your colleague with discreet calling If this function has been configured (consult your administrator), you can join an ongoing call conducted by an internal user on a system telephone with display. You can listen in unnoticed and speak to the internal user without being overheard by the other party (discreet calling). -
Page 44: Associated Dialing/Dialing Aid
Enhanced phone functions Associated dialing/dialing aid If this function has been configured (consult your administrator), you can use a dialing aid to dial numbers and set up calls for your telephone. The operating procedure depends on whether the dialing aid is connected to the bus or the a/b (T/R) port. -
Page 45: During A Call
Enhanced phone functions During a call Using call waiting (second call) Callers can still reach you while you are conducting another call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on. -
Page 46: Preventing And Allowing Call Waiting (Automatic Camp-On)
Enhanced phone functions Preventing and allowing call waiting (automatic camp-on) If this function has been configured (consult your administrator), you can prevent or allow a second call Page 45 from being signaled by automatic camp-on during an ongoing call. Open the menu Page 20. -
Page 47: Parking A Call
Enhanced phone functions Parking a call You can park up to ten internal and/or external calls. Parked calls can be displayed and picked up on another telephone. This feature is useful, for example, if you want to continue a call at another phone. Prerequisite: You are conducting a call. -
Page 48: Conducting A Conference
Enhanced phone functions Conducting a conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you initiated the conference. -
Page 49: Activating Tone Dialing/Dtmf Suffix Dialing
Enhanced phone functions Removing parties from the conference Select and confirm the option shown. The first party is displayed. View conf parties? Confirm as often as required until the desired party appears. Next? Select and confirm the option shown. Remove party? If a participant who was connected to the conference via an unencrypted line leaves, the conference remains unsecured. -
Page 50: Transferring A Call After A Speaker Call Announcement In A Group
Enhanced phone functions Transferring a call after a speaker call announcement in a group If this function has been configured (consult your administrator), you can use a speaker call (announcement Page 42) to announce a call in progress to a group of users Page 79. -
Page 51: If You Cannot Reach A Destination
Enhanced phone functions If you cannot reach a destination Call waiting (camp-on) Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy Camp-on tone is followed by the ring tone. -
Page 52: Using Night Answer
Enhanced phone functions Using night answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by your administrator (= standard night answer service) or by you (= temporary night answer service). -
Page 53: Displaying And Assigning Call Charges
Displaying and assigning call charges Displaying and assigning call charges Displaying call charges (not for U.S.) For the current call: Call charges are shown by default on the display when a call ends. If you want to display call charges as they occur during a chargeable call, your administrator must request this option from the network operator. -
Page 54: Dialing With Call Charge Assignment
Displaying and assigning call charges Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Your administrator has defined account codes for you. Open the menu Page 20. Select and confirm the option shown. Program/Service? Select and confirm the option shown. *60=Account code? Enter the account code. -
Page 55: Privacy/Security
Privacy/security Privacy/security Voice encryption Please see also the explanations on Page 11. Displaying status in call mode During calls, you can check if your call is secure. Select the option shown. Voice encryption? The call is secure. Call encrypted The call is not secure. Call not encrypted in idle status You can see whether voice encryption is active on your phone from the display... -
Page 56: Notes On Voice Encryption
Privacy/security Notes on voice encryption Your administrator can define in the communication system whether and how you are notified of encrypted and/or unencrypted calls. You will then receive a warning tone and/or a message on the display when you accept a call, accept a consultation call or are connected to a conference. -
Page 57: Caller Id Suppression
Privacy/security Caller ID suppression You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it. Activating Open the idle menu Page 17. Select and confirm the option shown. Suppress call ID? Deactivating Open the idle menu... -
Page 58: Monitoring A Room
Privacy/security Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telephone to be monitored Open the menu Page 20. -
Page 59: Locking The Telephone To Prevent Unauthorized Use
Privacy/security Locking the telephone to prevent unauthorized use You can prevent unauthorized parties from accessing certain functions on your phone during your absence, for example you can prevent external phone numbers being dialed or your mailbox being accessed. Consult your administrator to determine which functions are locked. -
Page 60: Saving Your Pin Code
Privacy/security Saving your PIN code Enter a PIN code to use the functions • for locking the telephone to prevent unauthorized use Page 59 • for using another telephone like your own Page 65 You can save this code. Open the menu Page 20. -
Page 61: More Functions/Services
More functions/services More functions/services Appointment reminder function You can configure your phone to call you to remind you about appointments Page 61. You must save the required call times. You can enter a single appointment that will take place in the next twenty-four hours or you can enter a daily recurring appointment. -
Page 62: Sending A Message
More functions/services Lift the handset and replace it again. If you do not answer the timed reminder, it is repeated five times and then deleted. Sending a message You can send short text messages to individual stations or groups of stations with system telephones. -
Page 63: Viewing And Editing Incoming Messages
More functions/services Viewing and editing incoming messages Pay attention to the notes on Page 18. The LED lights up. Press the key shown. Confirm the option shown. View messages? The sender's caller ID appears on the display. Confirm the option shown. Message sent? The text message appears on the display. -
Page 64: Leaving An Advisory Message
More functions/services Leaving an advisory message You can leave messages/advisory messages on your phone's display for internal callers who wish to contact you in your absence. When you receive a call, the message appears on the caller's display. Open the idle menu Page 17. -
Page 65: Using Another Telephone Like Your Own For A Call
More functions/services Using another telephone like your own for a call Other parties can temporarily use your phone like their own for an outgoing call. Open the menu Page 20. Select and confirm the option shown. Program/Service? Select and confirm the option shown. PIN and Authorization? Select and confirm the option shown *508=Temporary Phone? -
Page 66: Using A Mobile Phone Number At A Random Phone
More functions/services Using a mobile phone number at a random phone You can program a mobile phone number that was set up especially for you by your administrator at a system-based OpenStage phone of your choice. The original "guest telephone" setting is deactivated. The mobile phone number remains available until you log off from the "guest telephone". -
Page 67: Resetting Services And Functions (System-Wide Cancelation For A Telephone)
More functions/services Resetting services and functions (system-wide cancelation for a telephone) A general reset procedure is available for initiated functions. The following functions are deleted, if enabled: • Forwarding on • Advisory msg. on • Ringing group on • Hunt group off •... -
Page 68: Using System Functions From Outside Disa (Direct Inward System Access)
More functions/services Using system functions from outside DISA (Direct Inward System Access) If configured (consult your administrator), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions: •... -
Page 69: Using Functions In Isdn Via Code Dialing (Keypad Dialing)
Contact your network provider to find out which ISDN functions can be code-operated in your country. Unify GmbH & Co. KG shall not be liable for damages/costs that may be incurred by fraudulent activities or remote operation (such as toll fraud). -
Page 70: Controlling Connected Computers/Programs/Telephone Data Service
More functions/services Controlling connected computers/programs/ telephone data service If this function has been configured (consult your administrator), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone. Prerequisite: You have set up a connection. Open the menu Page 20. -
Page 71: Communicating With Pc Applications Over A Csta Interface
More functions/services Communicating with PC applications over a CSTA interface If configured (consult your administrator), you can use your phone to communicate with PC applications (CSTA = Computer Supported Telecommunications Applications). You send information to the application and receive information from the application, for example, via your phone display. )494 Enter the code. -
Page 72: Controlling Relays (Only For Hipath 3000 And Openscape Business)
More functions/services Controlling relays (only for HiPath 3000 OpenScape Business If this function has been configured (consult your administrator), you can use up to four relays to enable/disable different devices (such as a door opener). Depending on how you program the relays, you can activate and deactivate them manually or configure them to activate and deactivate automatically (after timeout). -
Page 73: Phonebooks
Phonebooks Phonebooks Personal phonebook The personal phonebook is restricted to 100 entries. Creating a new contact You can create contacts more conveniently via the web interface Page 98. Open the menu Page 20. Select and confirm to open the local phonebook. Personal Select and confirm the option shown. -
Page 74: Deleting A Contact
Phonebooks Deleting a contact You can delete contacts more conveniently via the web interface Page 98. Open the menu Page 20. Select and confirm to open the local phonebook. Personal Select and confirm the relevant entry. Niels, Bohr Select and confirm the option shown. Delete Confirm the option shown. -
Page 75: Searching For A Contact
Phonebooks Searching for a contact Open the menu Page 20. Select and confirm to open the local phonebook. Personal The last entry used is displayed. Merkel, Angela Enter the first letter of the name you are searching for, e.g. K. J L5 (Abc) The first name found with the initial letter K is displayed after a short time. -
Page 76: Corporate Directory
Phonebooks Corporate directory The corporate directory is an LDAP database. You can search the database for contact entries if you can access this database over your network and your access was correctly configured by your administrator. You can search for contacts using the name (simple search) or different criteria for an entry (advanced search), for example job title or address. -
Page 77: Advanced Phonebook Editing
Phonebooks Advanced phonebook editing Viewing entries Prerequisite: You found and selected an entry (see above). Select and confirm the option shown. All fields of the entry are displayed. Details Resetting the search fields Prerequisite: The search fields are listed. Select and confirm the option shown. You can now enter new search criteria for Delete a search. -
Page 78: Quick Search
Phonebooks Quick search Open the menu Page 20. Select and confirm to open the company-wide phonebook. Corporate E n t e r t h e n a m e (Abc) Enter the first letter of the name you are looking for, e.g. "K". J L5 (Abc) If you do not enter any further characters, all available names with the Kirsch, Erika... -
Page 79: Using Team Functions
Using team functions Using team functions If configured (consult your administrator), your telephone is part of a team. The team consists of internal phones that are able to use certain functions. Activating/deactivating a group call Special features must be taken into consideration if your telephone operates with system networking via the PC network Page 84! If configured (consult your administrator), you belong to one or more groups of... - Page 80 Using team functions You belong to multiple groups Open the idle menu Page 17. Select and confirm the option shown Leave group? Select and confirm the option shown. Join group? If an "X" appears between group/trunk number (such as 301) and group name, 301 X Group name the audible tone is active for this group or trunk.
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Page 81: Picking Up A Call For Another Member Of Your Team
Using team functions Picking up a call for another member of your team You can use your own telephone to pick up calls for other telephones in your team, even while on a call (call pickup groups; consult your administrator). Prerequisite: Your telephone rings briefly. -
Page 82: Uniform Call Distribution (Ucd)
Using team functions Uniform Call Distribution (UCD) If configured (consult your administrator), you may belong to a group of stations (agents), to which calls are distributed. An incoming call is always assigned to the agent idle the longest. Logging on and off at the beginning and end of your shift Open the menu Page 20. - Page 83 Using team functions Requesting and activating work time You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is excluded from call distribution for a set period or until you log back on. Open the menu Page 20.
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Page 84: Special Functions In The Lan
Special functions in the LAN Special functions in the LAN If your telephone is operating in an environment in which multiple HiPath 3000/ OpenScape Business and/or OpenScape Office MX/LX systems are interconnected via a LAN (Local Area Network, such as a proprietary PC network), you are conducting a call via the LAN (PC network). -
Page 85: Setting Up "Follow Me" Call Forwarding
Special functions in the LAN Setting up "follow me" call forwarding You can activate/deactivate call forwarding Page 27 for your phone from other phones in the LAN. Open the idle menu Page 17. Select and confirm the option shown. DISA internal? (DISA) station number of your HiPath 3000/OpenScape Business OpenScape Office MX/LX... -
Page 86: Using Night Answer
Special functions in the LAN Using night answer If authorized (consult your administrator), you can define telephones in other OpenScape Office MX/ HiPath 3000/OpenScape Business communication platforms as the night answer Page 52. Open the idle menu Page 17. Select and confirm the option shown. DISA internal? Enter the (DISA) phone number of the HiPath 3000/OpenScape Business... -
Page 87: Ringing Group
Special functions in the LAN Ringing group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000/OpenScape Business OpenScape Office MX/LX communication platforms Page 81. Saving, displaying and deleting telephones for the ringing group Open the menu Page 20. -
Page 88: Controlling Relays (Only For Hipath 3000)
Special functions in the LAN Controlling relays (only for HiPath 3000) If this feature is configured (consult your administrator), you can also control relays Page 72 in other HiPath 3000 communication platforms. Open the idle menu Page 17. Select and confirm the option shown. DISA internal? Enter the (DISA) station number of the HiPath 3000... -
Page 89: Individual Phone Configuration
Individual phone configuration Individual phone configuration Adjusting display properties Adjusting the display to a comfortable reading angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Setting contrast The display has four contrast levels that you can set according to your light conditions. -
Page 90: Audio
Individual phone configuration Audio Setting the ring tone mode You can use the two ring tone mode options • HiPath • Local ringer to decide how the ring tone is generated on the telephone. With the setting "HiPath", the system sends the ring tone type and the dependent ring tone, which you can adjust subsequently Seite 104. -
Page 91: Adjusting Audio Settings
Individual phone configuration Adjusting audio settings Optimize the audio settings on your OpenStage 20 E/20/20 G for your work environment and according to your personal requirements. Adjusting the receiving volume during a call You are conducting a call. Raise or lower the volume. Keep pressing the key until the desired volume is set. -
Page 92: Adjusting The Speakerphone To The Room Acoustics
Individual phone configuration Adjusting the speakerphone to the room acoustics Speakerphone mode is only available on the OpenStage 20/20 To help the other party understand you clearly while you are talking into the microphone, you can adjust the telephone to the acoustics in your environment: „T0343 Quiet room,"... -
Page 93: Setting Local Ring Tones
Individual phone configuration Setting local ring tones Selecting and configuring the call type The ring tone mode "Local ringer" is set. Different ring tone types are sent by the OpenScape Business/HiPath 3000. Not all of the following types will necessarily be used in your system configuration: •... -
Page 94: Changing The User Password
Individual phone configuration Changing the user password Your User password allows you to protect your user-defined settings. User password can also be modified via the web interface Page 98. Open the menu Page 20. Select and confirm the option shown. User if nec. -
Page 95: Network Information
Individual phone configuration Network information This overview in the user area of the menu provides you with information about the IP address of the phone and the HTML address of the web interface. It also provides real-time data about the network activity of the phone. Open the menu Page 20. -
Page 96: Testing The Phone
Testing the phone Testing the phone Testing the phone's functionality You can test your phone's functionality. Prerequisite: The phone is in idle mode. Open the menu Page 20. Select and confirm the option shown. Program/Service? Select and confirm the option shown. More features? Select and confirm the option shown. -
Page 97: Differing Display Views In A Hipath 4000 Environment
Differing display views in a HiPath 4000 environment Differing display views in a HiPath 4000 environment Depending on the system configuration, some functions may not always be offered in the display as described in this document. In addition, display texts may differ from those described in this document depending on the system configuration. -
Page 98: Web Interface
Web interface Web interface General You can configure a number of settings for your phone via the web interface. Communication is via a secure HTTPS connection. Access to the web interface must be activated by your administrator. Launching the web interface For more information about the IP address, the web interface address and how to connect the telephone to the network, refer to the section entitled "Network information"... -
Page 99: User Pages
Web interface User Pages The web interface homepage opens once you have entered and confirmed the phone's IP address. 1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu. 2. Click a menu entry to open the corresponding form. 3. -
Page 100: User Menu
Web interface User menu All settings in the user menu of the web interface can also be made via the user menu on the telephone. User Pages User login Page 94 Authentication Page 94 – Old password – User password Page 94 –... -
Page 101: Fixing Problems
Fixing problems Fixing problems Responding to error messages Possible causes: Incorrect input Station number is incorrect. Possible reactions: Enter correct station number. Possible causes: Not authorized Locked function selected. Possible reactions: Apply to the administrator for authorization for relevant function. Possible causes: Currently not possible Dialed a non-existent station number. -
Page 102: Troubleshooting
Fixing problems Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the "Do not disturb" function is activated on your telephone Page 56). If so, deactivate it. You cannot dial an external number: Check whether your telephone is locked. -
Page 103: Local User Menu
Local user menu Local user menu Opening the user menu on the phone To open the user menu, press the key. Select the User menu option. You are prompted to enter the User password Page 94. Confirm this with OK. The options of the user menu are available. User menu display The majority of settings that can be made via the user menu on the phone can also be made via the web interface... - Page 104 Local user menu Network information? – Options = Exit – Phone address Page 95 – Web address – IP address – LAN RX – LAN TX – PC RX – PC TX – LAN autonegotiated – LAN information 10 Mbps full duplex –...
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Page 105: Index
Index Index Call waiting .............. 51 Accepting .............. 45 Tone off ..............46 Call waiting tone on/off ..........46 Numerics Callback ..............31 Caller ID suppression ..........57 3-way navigator ............15 Caller list, using ............37 Calling a second party ..........26 Calls in queue ............ - Page 106 Index Directory Enabling ..............34 LDAP ..............76 HiPath 3000 Local phonebook Control relays ............88 New contact ......73 Opening a door ............. 88 Directory LDAP ............39 Relays ..............88 DISA ................. 68 HiPath 5000 Discreet calling ............43 Group call .............
- Page 107 Index Resetting functions ..........67 Resetting services ............ 67 Name plate ............... 11 Ring tone ..............91 Night answer ............52 Ring volume ............. 91 Non-secure call ..........11, 55 Ringer cutoff ............56 Ringing group ............81 Room monitor ............58 Room monitoring ............
- Page 108 Index Adjusting the room acoustics ........ 92 Connection status ..........56 Function ............22, 23 Encrypted call ............55 Tips ..............11, 22 Tips ............... 56 Special dial tone ............56 Unencrypted call ........... 55 Speed dial Volumes Dialing ..............41 Keys ..............
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Page 109: Overview Of Functions And Codes (Alphabetical)
Overview of functions and codes (alphabetical) Overview of functions and codes (alphabetical) The following table lists all available functions, as shown on the display. If configured (consult your administrator), functions can be activated interactively (select and confirm) or via the Program/ Service menu (select and confirm or enter a code). - Page 110 Overview of functions and codes (alphabetical) ...Via the Program/Service ... Interactively Functions menu Page 20 (=display) Code HF answerback on HF answerback off DISA DISA internal Discreet calling Phone test Trace call Temporary phone Join group Leave group Rejoin all groups Leave all groups #85# Hotline...
- Page 111 Overview of functions and codes (alphabetical) ...Via the Program/Service ... Interactively Functions menu Page 20 (=display) Code Page Answer page (not for U.S.) Account code Consultation Return to held call Quit and return Transfer/Pick up call Callback View callbacks/delete Suppress call ID Restore caller ID Temporary MSN (not for U.S.) Ringing group on...
- Page 112 Overview of functions and codes (alphabetical) ...Via the Program/Service ... Interactively Functions menu Page 20 (=display) Code Forwarding on 1=all calls 2=external calls only 3=internal calls only Forwarding off CFNR on CFNR off #495 Trunk FWD on Trunk FWD off Redial Lock all phones...