Call Waiting (Second Call) - Unify OpenScape 4000 User Manual

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Retrieve held call ?
Disconnect ?
Accept
Retrieving a held call:
Press the corresponding line key. The call is retrieved.
,
Held call wait status
After placing a call on hold, you can replace the handset and then decide wheth-
er to retrieve the call or disconnect.
Prerequisite: You placed a call on hold and replaced the handset or pressed
the loudspeaker key in speakerphone mode.
A recall follows immediately and a pop-up menu appears on the display:
Select and confirm the option shown to retrieve the call in speakerphone mode.
l
or
Select and confirm the option shown to disconnect the held call.
f
If you enabled Hold and hang-up" (
for a defined time interval (
with a recall to retrieve the call or disconnect. You can however retrieve the
call or disconnect via the context menu before the defined time expires.
This function cannot be used on multi-line phones.

Call waiting (second call)

You can accept a second incoming call in the course of an ongoing call. The call-
er hears the on-hook signal while you hear a call-waiting signal tone. A bell ap-
pears on the display and next to it the phone number of the caller is shown.
You can ignore or accept the second call. Before you accept the second call, you
can end the first call or place it on hold for subsequent retrieval.
You can block the second call or the signal tone (
Answering a second call
Prerequisite: You are conducting a call and call waiting is allowed
( page 118).

Select and confirm the option shown.
l
You can talk to the second party.
The connection to the first party is on hold.
During the call with the second party, additional functions are available for selec-
tion:
• Alternate (see
• Complete transfer (see
• Conference (see
• Blind transfer (see
• Hold (see page 45).

• Put on hold and retrieve second and first call successively
Consultation call from second call
If the second call is your active call you can initiate a consultation call from it.
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The administrator must have approved the consultation in the second call.
page 114) before the prompt is displayed

page 43),

page 45),

page 43),

page 48),

page 115), the call is placed on hold

page 118).


Making calls
page 44