Acd Threshold Overflow - NEC SL1100 Programming Manual

SL1100
Level:
SA
(This Program is available for V1.5 or higher)
Description
Program
Use Program 41-16 : ACD Threshold Overflow to define the value of the ACD threshold call
41 overflow and the mode for each ACD group.
Input Data
Item
No.
01 Number of Calls in
Queue
02 Operation Mode for
ACD Queue
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
2-378
ACD Group No.
Item Input Data
0 ~ 84
0 = No Limitation
0 = The last waiting call
is transferred
1 = The longest waiting
call is transferred
2 = Send Busy Tone
Program 41 : ACD Setup

41-16 : ACD Threshold Overflow

Description
Define the maximum number of calls al-
lowed in the ACD queue before overflow
occurs.
Define how the system should handle calls
when the number of calls in queue ex-
ceeds the threshold.
ISSUE 4.0
01 ~ 02
Default
0
0
Program 41 : ACD Setup