Acd Overflow Options - NEC SL1100 Programming Manual

ISSUE 4.0
Level:
SA
(This Program is available for V1.5 or higher)
Description
For each ACD Group (01 ~ 02), use Program 41-08 : ACD Overflow Options to assign the overflow
mode (0~9), destination and announcement message types. Delay Announcement functions are not
available for ACD pilot number calls. Each ACD Group can have unique overflow options. The table
below outlines the entry options.
Input Data
ACD Group No.
Item Item
No.
01 Overflow Operation
Mode
02 ACD Overflow Desti-
nation
03 Delay Announcemen
Source Type
Programming Manual
Program 41 : ACD Setup

41-08 : ACD Overflow Options

Input Data
0 = No Overflow (None) Assign the overflow mode (0 ~ 9), destina-
1 = Overflow with No An- tion and announcement message types.
nouncement Delay Announcement functions are not
2 = No Overflow with available for ACD pilot number calls. Each
First Announcement On- ACD Group can have unique overflow op-
ly tions.
3 = No Overflow with
First & Second An-
nouncements
4 = Overflow with First
Announcement Only
5 = Overflow with First &
Second Announcement
6 = Not Used
7 = Not Used
8 = No Overflow with
Second Announcement
Only
9 = Overflow with Sec-
ond Announcement Only
0 = No Setting Assign the overflow mode (0 ~ 9), destina-
1 ~ 2 = ACD Group tion and announcement message types.
3 = Overflow Table (Pro- Delay Announcement functions are not
gram 41-09) available for ACD pilot number calls. Each
4 = Voice Mail Integra- ACD Group can have unique overflow op-
tion tions.
5 = System Speed (Pro-
gram 41-08-05)
6 = Incoming Ring
Group (Program
41-08-06)
1 = VRS Assign the overflow mode (0 ~ 9), destina-
2 = InMail tion and announcement message types.
Delay Announcement functions are not
available for ACD pilot number calls. Each
ACD Group can have unique overflow op-
tions.
01 ~ 02
Description
SL1100
Program
41
Default
0
0
1
2-369