Lan Interface Problems - Billion BiGuard S10 Administration Manual

LAN interface problems

Refer to this section for issues relating to the BiGuard S10's LAN Interface.
I can't access the BiGuard S10 from the LAN
There is no response from my BiGuard S10 connecting from the LAN:
• Check that you have the correct type of Ethernet cable and ensure that the cable con-
nection is plugged in properly at both the PC end and router end.
• Ensure the PC's Ethernet adapter is installed and functioning properly. Refer to your
PC's documentation for details.
If the error persists, you may have a hardware problem. Contact technical support.
I can't ping any PC on the LAN
• Check the 10/100M LAN LEDs on the BiGuard S10 front panel. One of these LEDs
should be on. If they are both off, check the cable connections between the BiGuard S10
and the hub or PC.
• Ensure that the corresponding LAN LEDs on your PC's Ethernet device are on.
• Ensure that the driver software for your PC's Ethernet adapter and TCP/IP software is
correctly installed and configured on your PC.
• Verify that the IP address and the subnet mask of the BiGuard S10 and the PCs con-
nected to it are on the same subnet.
The date and time are not synchronized
If the date and time are not being displayed correctly, set the date and time for your
BiGuard S10 using the Web Configuration Interface. Both date and time can be found under
Configuration → System → Time Zone.
To synchronize the date and time, open the status page on the Web Configuration Interface, and
click Sync now.
I can't access the BiGuard S10 Web Configuration Interface
I have trouble accessing BiGuard S10's Web Configuration Interface from a PC connected to
the network:
• Check the connection between the PC and the router.
• Ensure your PC's IP address is on the same subnet as the router.
• If your BiGuard S10's IP address has changed and you don't know the current IP
address, reset the router to factory defaults by holding the Reset button on the back of
your router for 6 seconds. This will reset the router's IP address to 192.168.1.254.
• Check to see if your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to ensure that the Java applet is loaded.
• Try closing the browser and re-launching it.
• Make sure you are using the correct user name and password. User names and pass-
words are case-sensitive, so make sure that CAPS LOCK is not on when entering this
information.
• Try clearing your browser's cache. For Internet Explorer, do the following:
Click Tools → Internet Options.
1.
2. Under the General tab, click Delete Files.
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