Hardware Problems - Billion BiGuard S10 Administration Manual

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ROUBLESHOOTING

Hardware problems

This section deals with issues regarding the BiGuard S10 hardware.
My BiGuard S10 won't turn on
If the power, status, WAN, LAN, and DMZ LEDs fail to light up when you turn on the
BiGuard S10, check the following:
• Ensure that the power cord is properly connected to your device and that the power sup-
ply adapter is properly connected to a functioning power outlet.
• Check that you are using the 12VDC power adapter supplied by Billion for this product.
If the error persists, you may have a hardware problem. Contact technical support.
The BiGuard S10 LEDs don't turn off after powering on
When your BiGuard S10 is turned on, the LEDs stay on for about 10 seconds and then turn off.
If all the LEDs stay on, there may be a hardware problem.
If all LEDs are still on one minute after powering up:
• Cycle the power to see if the router recovers.
• Reset the configuration to factory defaults.
If the error persists, you may have a hardware problem. Contact technical support.
My BiGuard LAN or Internet port LED is not on
If either the LAN LEDs or Internet LED does not light up when the Ethernet connection is estab-
lished, you should check the following:
• Ensure each Ethernet cable connection is firmly connected at the firewall and at the hub
or workstation.
• Ensure that power is turned on to the connected hub or workstation.
• Ensure you are using the correct cable. When connecting the firewall's Internet port to a
cable or DSL modem, use the cable that was supplied with the cable or DSL modem.
This cable could be a standard straight-through Ethernet cable or an Ethernet crossover
cable.
I forgot my password
• First try entering the default user name and password:
User Name: admin
Password: admin
Note that both the User Name and Password are case-sensitive.
If this fails, restore your BiGuard S10 to its factory default settings by holding the reset button on
the back of your router until the status LED begins to blink. Then enter the default user name
and password to access your router.
NOTE: R
ESTORING TO FACTORY DEFAULT WILL WIPE OUT ALL THE CONFIGURATIONS
YOU HAVE PREVIOUSLY SET
COPY OF THE SETTINGS BEFORE RESETTING THE ROUTER
. Y
OU ARE STRONGLY ADVISED TO CREATE A BACKUP
.