Internet Service Provider Problems - Billion BiGuard S10 Administration Manual

100 T
ROUBLESHOOTING

Internet service provider problems

Unless you have been assigned a static IP address by your ISP, your BiGuard S10 will need to
request an IP address from the ISP in order to access the Internet.
I can't access the Internet when connected to the BiGuard S10
If your BiGuard S10 is unable to access the Internet, first determine if your router is able to
obtain a WAN IP address from the ISP.
To check the WAN IP address:
1. Open your browser and choose an external site (e.g. www.billion.com).
2. Access the Web Configuration Interface by entering your router's IP address (default is
192.168.1.254). The WAN IP Status is displayed on the first page.
3. Check to see that the
WAN port is properly con-
nected to the ISP. If Con-
nected in your connection
method is not shown, your
router has not successfully
obtained an IP address
from your ISP. Refer to the
next section.
I can't get an IP address from my ISP
If an IP address cannot be obtained:
1. Turn off the power to your cable or DSL modem.
2. Turn off the power to your BiGuard S10.
3. Wait five minutes and power on your cable or DSL modem.
4. When the modem has finished synchronizing with the ISP (generally shown by LEDs on
the modem), turn on the power to your router.
If you still can't obtain an IP address:
• Your ISP may require a login program. Contact your ISP and ask them whether they
require PPPoE or some other type of login procedure.
• If your ISP requires a login, check to see that your user name and password are entered
correctly. The user name and password are case sensitive.
• Your ISP may check for your computer's host name. Assign the computer Host Name of
your ISP account as your computer's host name on the router.
• Your ISP may check for your computers MAC address. Inform your ISP that you have
purchased a new network device and ask them to use your router's MAC address, or
configure your router to spoof your computer's MAC address.
My IP address can be obtained, but my browser cannot load any web
pages from the Internet
• Your computer may not recognize DNS server addresses. Configure your computer
manually with DNS addresses.
• Your computer may not have the router correctly configured as its TCP/IP gateway.