Elan C2 Communications Controller Installation Manual page 57

E L A N H O M E S Y S T E M S
Symptom Possible
Cause/s
Relay(s) activation Improper key
via sequence.
telephone not Relay device
working. inoperative or
mis-wired.
Symptom Possible
Cause/s
No Page or Adjust Page/
Door Chime Door Chime
audio or level levels.
is too low/
high.
Music-On- Music-On-Hold
Hold level is Input level may
too low/high. need to be
adjusted.
© ELAN Home Systems 2009 • All rights reserved.
Table 4-3 C2 Relay Troubleshooting Procedures
What an authorized installer can do
1. Confirm that correct key sequence does not activate relay.
2. Confirm that the front panel LED associated with the relay
you are trying to activate illuminates after pressing the correct
key sequence. If it does not, try it again with a lineman's hand
set/test set or telephone plugged directly into the PHONE
OUT jack on the back of the C2. If you still do not get a
relay activation LED to flash, call ELAN technical support from
the job site, as there may be a problem with the unit.
3. If the relay LED flashes when you try to activate it, but there
is no response from the relay device, there may be a problem
with either the relay device, the relay's power supply or the
wire run between the relay and the C2.
4. Meter the relay for continuity when activated. If you get continuity the C2 is
oppurating correctly.
Table 4-4 C2 Adjustments Troubleshooting Procedures
What an authorized installer can do
1. If using the C2 with a discontinued Z•630 Pre-Amp Controller:
a. Confirm proper connection and integrity of the patch cord
between the C2 Page & DB Out jack and the Z•630 Page &
DB Input jack.
b. Adjust the PAGE OUTPUT LEVEL or DOORBELL OUTPUT
LEVEL.
2. If using C2 in a stand-alone application (i.e. with an A/V
receiver):
a. Confirm proper connection and integrity of the patch cord
between the C2 and stereo system (C2 Loop Out to
system Main or Tape In. C2 Loop In to system Pre or Tape
Out). If going through a receiver's Tape In/Out loop, confirm
that the receiver is in Tape Monitor mode.
b. Adjust the PAGE OUTPUT LEVEL until the page level is satisfactory.
Adjust the DOOR CHIME OUTPUT LEVEL until Door
Station Door Chimes are satisfactory.
If unable to resolve problem, call ELAN Technical Support at
1-800-622-ELAN from the job site.
Adjust the Music-On-Hold Input levels until the volume is satisfactory
for both lines. The adjustment pots are located
beneath the Access door on the front of the C2.
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.
C2
INSTALLATION MANUAL
Page 55