Elan C2 Communications Controller Installation Manual page 54

C2
INSTALLATION MANUAL
Symptom Possible
Cause/s
Phone services Not using #,9
provided system Bypass.
by
Banks, Credit
Card Companies,
etc. are
not responding
when you
are on the
C2 line.
Constant The telephone
"double "OFF-HOOK" or
beep" "ON-HOLD" alert
through for Line 2 has been
speakers. activated.
Constant The telephone
"single beep" "OFF-HOOK" or
through "ON-HOLD" alert
speakers. for Line 1 has been
activated.
Group Paging VIA!Net not connected
does not work between the C2 and
(S86A systems only) the S86A
Group Paging not pro-
grammed properly in
software
Symptom Possible
Cause/s
Cannot hear Door Station
person at Microphone
Door Station. Input Level is
too low.
Person Door Station
Speaking at Microphone
Door Station Input Level is
is too loud. too high.
Door Station Door Station
Speaker Output Level is
Audio cuts too low.
out during
speech.
Page 52
Table 4-1 Telephone Troubleshooting Procedures
What an authorized installer can do
Press #,9 to bypass the C2. This can be done either before
or after you dial out, and will permit you to use all of these
services (see page 6 for details).
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.
a. Check to see if any phones are off-hook (see page 1-6 or
Quick Reference Card for details). Replace phone on-hook.
b. A caller has been left on Hold for over a minute (see page 1-6
or Quick Reference Card for details). Take caller off Hold.
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.
See above.
Connect VIA!Net cable
Correct / Enable Group Paging in the configuration software
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.
Table 4-2 C2 Door Station Troubleshooting Procedures
What an authorized installer can do
Increase the DOOR STATION MICROPHONE INPUT LEVEL by
turning the Door Station Microphone Input Level Adjustment
control located behind the access door on the C2 Front
Panel clockwise.
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.
Decrease the Door Station Microphone Input level by turning
the DOOR STATION MICROPHONE INPUT LEVEL Adjustment
control located behind the Access door on the C2 Front
Panel counterclockwise.
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.
Increase the Door Station output level by turning the DOOR
STATION OUTPUT LEVEL Adjustment control located behind
the Access door on the C2 Front Panel clockwise.
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.
E L A N H O M E S Y S T E M S
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