Chapter 4: Troubleshooting; C2 Troubleshooting Procedures - Elan C2 Communications Controller Installation Manual

E L A N H O M E S Y S T E M S

Chapter 4: Troubleshooting

The tables in Chapter 4 provide troubleshooting symptoms along with possible causes and
corrections for the C2 Communications Controller.
Symptom Possible
Cause/s
Phone won't Dialing or speed
dial out during dialing before
stutter stutter tones
tone (voice play through.
message
waiting).
Phone won't Incoming phone
dial out. line problems
(C.O. line not
active, incorrect
wiring,
etc.)
No Ring-In. REN value
exceeded (too
high) - see pages
iv and 3-8 for
Ringer Equivalency
Number
information)
C.O. line not
working.
NOTE:
The Line 1/2 STATUS
LED on the
front of the
C2 should
begin to flash
whenever the
phones ring.
Call Waiting FLASH HOOK
not operating time too short.
properly.
Call "drops DEBOUNCE
out" for three Time too short.
seconds during
conversation.
© ELAN Home Systems 2009 • All rights reserved.
Table 4-1 Telephone Troubleshooting Procedures
What an authorized installer can do
Allow the stutter tone to finish before attempting to dial or
speed dial out.
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.
Verify incoming telephone functionality. Connect single phone
to output of C2.
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.
1. Confirm symptom and homeowner's findings regarding
REN at left.
2. With a lineman's hand-set/test set or a single line, corded,
touch-tone telephone connected directly to the outside line,
have someone call to confirm that you have ring-in.
3. After confirming C.O. line ring-in, connect your 'butt set' or
a single line, corded, touch-tone telephone directly to the
PHONE OUT jack on the back of the C2. Have someone
dial into the home. If the phone now rings, the problem lies
'after' the C2. Check all connections at the punchdown
block and wall jacks for a possible mis-wire or short.
4. Reset power to the C2
If the phone still does not ring in, there may be a problem
with the C2. Contact ELAN Technical Support at 1-800-
622-ELAN from the job site.
On the front of the C2,move the FLASHHOOK DIP switch
(#3) to the UP position (1.25s) (see page 1-10 for details).
On the front of the C2, move the DEBOUNCE DIP switch
(#2) and move it to the UP position (85ms) (see page 1-10 for
details).
If problem still exists, call ELAN Technical Support at 1-800-
622-ELAN.
C2
INSTALLATION MANUAL
Page 51