System Error Codes And Troubleshooting - AMX Enova DGX 8 Instruction Manual

System Error Codes and Troubleshooting

This section provides an overview of the most common error codes that may appear on an Enova DGX Control
Panel. The table below lists the error code, the name of the code, the meaning of the code, and some basic
troubleshooting strategies (additional error code troubleshooting strategies are included on page 126). The codes
in the table are not intended to be comprehensive. If an error code appears that is not listed, note the specific
number and contact technical support (see page 64).
The first letter of the error code indicates the following:




* Because these codes very rarely appear, they are not included in the table.
For the following instructions, establish serial control and open DGX Configuration Software (or a terminal
emulation program) on a PC; see page 168.
To enable error code reporting:
1. Enter $ERR=1!
The system responds with a V.
Note: If the power is cycled after this procedure, you will need to enable error code reporting again.
To turn off error code reporting:
1. Enter $ERR=0!
Most Common System Error Code
Error Code
EFF8002
Error Code Troubleshooting
Error codes can appear either on the Control Panel LCD or in a terminal emulation program, such as DGX
Configuration Software (see page 168).
When you are using a Control Panel, one of the most common troubleshooting strategies is to resend the command
to see if the error was simply a timeout error.
When you are using BCS commands, one common troubleshooting strategy is to enter the command again. Often
the command has just been entered incorrectly (e.g., omitting an output in a Change command). In other cases, the
command has specified a value that is not valid (e.g., a global preset number that does not correspond to a defined
global preset).
If the error code persists after correcting and resending the command, contact technical support (see page 64).
Instruction Manual – Enova DGX 8/16/32 Digital Media Switchers
E = Error
W = Warning
A = Alarm* (requires immediate attention)
I = Information*
Name
Enclosure The operation was not completed
timeout error before the timer expired.
Meaning
• Resend the command.
• Check the power indicators.
• Check that the command was sent using the
correct virtual matrix.
Control Panel Operation
Basic Troubleshooting Strategies
126