System Error Codes And Troubleshooting - AMX DGX1600-ENC Hardware Reference Manual

System Error Codes and Troubleshooting

This section provides an overview of the most common error codes that may appear on an Enova DGX Control Panel. The table
below lists the error code, the name of the code, the meaning of the code, and some basic troubleshooting strategies (additional
error code troubleshooting strategies are included on page 233). The codes in the table are not intended to be comprehensive. If
an error code appears that is not listed, note the specific number and contact technical support (see page 61).
The first letter of the error code indicates the following:
E = Error

W = Warning

A = Alarm* (requires immediate attention)

I = Information*

* Because these codes very rarely appear, they are not included in the table.
For the following instructions, establish serial control and open a terminal emulation program, e.g., the terminal in NetLinx Studio
(Tools/Terminal Session).
To enable error code reporting:
1. Enter $ERR=1!
The system responds with a V.
NOTE: If the power is cycled after this procedure, you will need to enable error code reporting again.
To turn off error code reporting:
1. Enter $ERR=0!
Most Common System Error Code
Error Code
EFF8002
Error Code Troubleshooting
Error codes can appear either on the Control Panel LCD or in a terminal emulation program, e.g., the terminal in NetLinx Studio
(Tools/Terminal Session).
When you are using a Control Panel, one of the most common troubleshooting strategies is to resend the command to see if the
error was simply a timeout error.
When you are using BCS commands, one common troubleshooting strategy is to enter the command again. Often the command has
just been entered incorrectly (e.g., omitting an output in a Change command). In other cases, the command has specified a value
that is not valid (e.g., a global preset number that does not correspond to a defined global preset).
If the error code persists after correcting and resending the command, contact technical support (see page 61).
Hardware Reference Manual – Enova DGX 100 Series Digital Media Switchers
Name
Enclosure The operation was not completed before
timeout error the timer expired.
Meaning
• Resend the command.
• Check the power indicators.
• Check that the command was sent using the correct
virtual matrix.
Control Panel Operation
Basic Troubleshooting Strategies
233