Appendix F: Possible Errors, Issues And Solutions - RED ONE Operation Manual

APPENDIX F: POSSIBLE ERRORS, ISSUES AND SOLUTIONS

For errors or issues beyond those listed below, please contact support through our web site at
www.red.com/support.
A. Camera shuts down upon movement - Battery is not seated properly to the battery plate. Disengage
and reengage the RED-BRICK® to the BATTERY PLATE.
B. Error Message: "Black Shading Failed" - Check recording media/connections and reattempt Black
Shading. Refer to BLACK SHADING ERRORS
under SYSTEM MENU CONTROLS.
C. The image looks soft - Re-adjust back focus and make certain the lens is properly collimated. Refer to
BACK FOCUS ADJUSTMENT
D. Error Message: "Record Error: NO_DIGMAG" - No media is being detected. Reattempt to mount,
check connection and CF pins in Module, power cycle, or try another media.
E. Error Message: "Valid Settings" - Establish the maximum PROJECT settings for the media you are
using and change the settings accordingly. Refer to
F. Error Message: "Record Error: RE: INCOMPATIBLE_DIGMAG" - Make sure that you establish the
original time base for the media's project or reformat media. Refer to
DIX B: MANAGING DIGITAL MEDIA.
G. Error Message: "The Magazine Formatting Failed - No digmag found. Nothing to format" - The
magazine was not recognized during formatting, check your media and connections. Refer to
PENDIX B: MANAGING DIGITAL
H. Error Message: "The Magazine Formatting Failed - The magazine isn't fast enough to support
the current project. Please change the project settings before formatting this media." - Check to
make sure you have the valid PROJECT settings for that particular piece of media. Refer to
SETUP under BASIC OPERATION.
I. Error Message: "WARNING! Media removed prior Unmount Data Integrity Risk" - Media needs to
be removed properly. Use the dual key command UNDO+EXIT, or the menu option SYSTEM > MEDIA
> UNMOUNT. Refer to
J. Error Message: "The CF Card has not been Speed Verified for use on this camera. Only 2k reso-
lution recordings are possible. There is a unquantifiable risk of drop frames" - This may occur if
you are using Non-RED CF cards and/or you have a damaged CF card.
K. Error Message: "Record Error: NO_MEDIA_PATH" - When you have a card in the camera that is
reading unformatted and you should continue by formatting the media. Refer to
AGING DIGITAL MEDIA.
Build 20 v20.1.6
OCTOBER 19, 2009
under BASIC OPERATION.
MEDIA.
APPENDIX B: MANAGING DIGITAL
©2009 RED.COM INC.
in BLACK SHADING under MAINTENANCE in SETUP
PROJECT SETUP under BASIC OPERATION.
MEDIA ERRORS
MEDIA.
under APPEN-
AP-
PROJECT
APPENDIX B: MAN-
123