Call Park; Place A Call On Hold With Call Park; Retrieve A Call On Hold With Call Park - Cisco 8851NR User Manual

CISCO 8800 SERIES

Call Park

You can use your phone to park a call. You can then retrieve the call either from your phone or another phone,
such as a phone at a coworker's desk or in a conference room.
There are two ways you can park a call: call park and directed call park. You'll only have one type of call
park available on your phone.
A parked call is monitored by your network so you won't forget about it. If the call remains parked for too
long, you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone.
You can also continue retrieving it from another phone.
If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as
set by your administrator.
A parked call occupies one line.

Place a Call on Hold with Call Park

You can park an active call that you answered on your phone and then use another phone in the call control
system to retrieve the call.
You can park only one call at the call park number.
Before you begin
Your call must be active.
Procedure
Step 1 Press Park, and then hang up.
Your phone displays the number where the system parked the call. The parked call is put on
hold, and you can press Resume to resume the call on your phone.
Step 2 (Optional) Communicate the parked number to the person who needs to answer the call.

Retrieve a Call on Hold with Call Park

You can pick up a parked call from anywhere in your network.
Before you begin
You need the number that was used to park the call.
Procedure
Enter the number where the call is parked to retrieve the call.
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