Using the Keypad and Buttons with Menus ................20 Entering Numbers and Text in Fields ..................20 Using Phone Hardware and Accessories ................21 Using the Cisco Attendant Console ..................26 Installing Your Phone ................. 28 Before You Begin ........................28 Connecting the Handset ......................
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Picking Up a Call ........................53 Placing a Three-Way Conference Call ................... 54 Using the Phone Directories ....................55 Using the Call History Lists ..................... 60 Setting or Changing a Phone Password ................62 Accessing Voicemail ......................64 Using Advanced Phone Features ..............65 Configuring Privacy and Security Features ................
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FCC and IC Satement ......................106...
This document describes using the Cisco SPA 525G/SPA 525G2 with a SIP phone system, such as the Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system, with no limitations. If you are...
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A phone is connected to the network through an Ethernet connection or the built-in Wireless-G radio. If you are using the Wireless-G connection, a Cisco PA100 power adapter is required. The phone provides an additional Ethernet port that allows a computer to be connected to the network through the phone.
Caring for Your Phone The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat, sun, cold, or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.
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Figure 1 Cisco SPA525G and SPA525G2 Phone Components Table IP Phone Components Phone Feature Description Handset Pick up to answer or place calls. Speaker Speaker for phone. Message Waiting When lit: Indicator Red—You have a new voice mail message. •...
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Table 1 IP Phone Components Phone Feature Description Softkey buttons Press a softkey button to perform the action on the label on the LCD screen above. Navigation button Press in each direction to scroll through items on the LCD screen. Center Select button Press this button to select the option or menu that is highlighted on the LCD screen.
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Press the Right Arrow/Left Arrow key or More softkeys to see additional softkeys. The following table shows some of the typical Cisco SPA525G and Cisco SPA525G2 softkey buttons that are available (in alphabetical order).
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Allows you to pick up (answer) a call at that is ringing at another extension in your group. See “Picking Up a Call,”. Handset Switches audio from the Cisco SPA525G2 to your Bluetooth- enabled mobile phone. See “Using the IP Phone With Your Bluetooth-Enabled Mobile Phone”.
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Handsfree Switches audio from your Bluetooth-enabled mobile phone to the Cisco SPA525G2. See “Using the IP Phone With Your Bluetooth-Enabled Mobile Phone”. Hold Places a call on hold. See “Putting a Call on Hold”. Ignore Ignores an incoming call. Join...
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Button Function List In some menus, shows a list of configured items (for example, a list of locations for weather or news). Miss Displays the list of missed calls. Next Moves to the next item in a list (for example, a song in the MP3 Playlist).
Using the Keypad and Buttons with Menus You press a softkey button or other buttons to enter menus on the LCD screen. Using Keypad Shortcuts Use the keypad to enter the number of the menu or sub-menu item. For example, to reach the Call History menu, press the Setup button and press 2.
Available characters are shown in the following table: Character Set 1 / : \ , ! ; $ ^ | abc2ABC def3DEF ghi4GHI jkl5JKL mno6MNO pqrs7PQRS tuv8TUV wxyz9WXYZ Space 0 ~ ? > ‘ < “ . @ * & % [ ] _ # + - = ( ) { } Use the delChar softkey button to backspace and delete the last character.
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Using Wired and Wireless Headsets The SPA IP phones support headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturer websites. Connecting the Headset Each brand and type of headset may require different steps for connection. Consult the documentation for your particular headset for more information: •...
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Connecting Bluetooth Headsets Your phone is Bluetooth compatible and works with Bluetooth devices such as headsets. To configure the phone to work with your headset, first enable Bluetooth: STEP 1 Press Setup. STEP 2 Select User Preferences. STEP 3 Select Bluetooth Configuration. STEP 4 With Bluetooth selected, press the Right Arrow key to turn Bluetooth STEP 5...
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Cisco SPA525G2 with your mobile phone.) If multiple Bluetooth devices are in range of the Cisco SPA 525G2, the order of devices in the Bluetooth Configuration > Bluetooth Profiles list is used, and the device with a higher priority is activated first.
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STEP 10 Scroll to Connect Automatically and press the Right Arrow key to turn to On. STEP 11 Press Connect. The profile screen displays and a check mark appears next to the headset if the connection was successful. Using a Headset with Your IP Phone Steps to use your headset with the IP phone might vary.
It obtains power directly from the IP phone; it does not require a separate power supply. Two Cisco Attendant Console units can be attached to a single IP phone to monitor a total of 64 (SPA500S) or 60 (SPA500DS) separate lines.
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You can choose the font size (10 or 12 point) of the text displayed on the Cisco SPA500DS. You can also configure the text contrast, or how dark the text appears on the display. To configure these options from the phone: STEP 1 Press the Setup button.
Do not plug a telephone line cord into the port marked AUX. The RJ-11 port marked AUX is reserved for connection with the Cisco Attendant Console. It is not for use as a telephone line port or IP device connection.
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Cisco SPA 525G/525G2 IP Phone Connections Number Component Auxiliary port. Only for use with the Cisco Attendant Console. Power port. Insert the power adapter into this port. (Use only with a Cisco PA100 power adapter.) Additional Ethernet port. Connect an Ethernet cable to this port to provide network connectivity to a PC.
(Optional) Attaching the Desk Stand Do not attach the desk stand if you want to mount the phone to the wall. If you are attaching a Cisco Attendant Console attach the console before attaching the desk stand. STEP 1 Line up the tabs on the desk stand with the slots on the back of the phone.
Connecting the Power The Cisco SPA525G and Cisco SPA525G2 do not ship with power supplies. If you are not using Power over Ethernet (PoE), you must order a Cisco PA100 power adapter for each phone. If you are using Power over Ethernet (PoE) to power the phone, the phone receives power when you connect an Ethernet cable from the phone SW port to a switch that provides PoE.
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STEP 2 If required, enter the user name and password. (By default, Linksys routers typically use “admin” for the user name and “admin” for the password. Cisco routers typically use cisco for the username and cisco for the password.) STEP 3 View the Wireless tab or screen.
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If your router is using WEP, note the following information: • WEP encryption: 64 bit or 128 bit. You need to choose this later. • Default transmit key, or TX key: The default key (of the 4) that the router transmits to authenticate.
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Setting the Phone Wireless Connection To set up the Cisco SPA525G and Cisco SPA525G2 wireless connection: STEP 1 If you have plugged in an Ethernet cable to connect the phone to the wired network, remove it and reboot the phone. When the phone is connected by using wired Ethernet, the phone Wi-Fi connection is disabled.
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If required, enter the user name and password. (By default, Linksys routers typically use admin for the user name and admin for the password. Cisco routers typically use cisco for the username and cisco for the password.) Locate the Wireless Protected Setup configuration menu.
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Manually Adding a Wireless Profile To add a new wireless network profile: STEP 1 In the Network Configuration window, verify that Wi-Fi is enabled (checked). STEP 2 Scroll to Wi-Fi Configuration and press the Right Arrow key to enter the Wi-Fi Configuration screen.
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Scanning for Available Networks If your router has SSID (router name) broadcast disabled, it might not appear in the list of networks. In that case, you must manually add the SSID (see Manually Adding a Network). STEP 1 In the Wireless Profile window, press Scan. STEP 2 In the list of available networks, scroll to the desired network and click Add to select the highlighted network.
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Manually Adding a Network STEP 1 From the Wireless Profile screen, press Option and select Add New to manually add the network. STEP 2 (Optional) Press the Right Arrow key under Security Mode to set the security options: WEP—Wired Equivalent Privacy: You must enter the Default Transmit Key, Key •...
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Uploading Security Certificates to the Phone If you are using some types of wireless security (for example, WPA2 Enterprise), you will need to upload security certificates to the phone. Certificates must be in the following format: • Root certificate: DER encoded binary x.509 (CER) •...
Using Basic Phone Functions This chapter describes how to use the basic functions of your Cisco SPA525G and Cisco SPA525G2 IP phone. Placing or Answering a Call You might have to dial a number or numbers to reach an outside line. Ask your system administrator.
Using Dial Assistance If dial assistance is enabled, when placing calls a list of closely-matched phone numbers displays as you begin dialing. To choose one of these numbers: STEP 1 Use the navigation button highlight a phone number. STEP 2 Press Select or Dial to complete the call.
Putting a Call on Hold To put a call on hold, press the Hold button/Hold softkey. A series of beeps indicates the call is on hold. Resuming a Call To resume a call, press the Resume softkey or the flashing red line button for the call or the Hold hardkey.
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Performing an Attended Transfer STEP 1 During an active call or with a call on hold, press Transfer. STEP 2 Do one of the following: • Enter the number to where you want to transfer the call; or • Press Directory and choose a number from the personal directory. STEP 3 Press Dial or wait a few seconds.
Redialing To redial a number, do one of the following: • Press Redial and select the desired number. • Press EditDial to select a number and modify it (for example, to add an area code). • Lift the handset or press Dial to select a number. The number is automatically dialed. Viewing and Returning Missed Calls A notice is displayed after a call was received that was unanswered.
Viewing a List of Missed Calls If the IP phone screen shows a missed call, press the Miss softkey to view a list of all missed calls. If the IP phone screen does not show a missed call, do the following: STEP 1 Press Setup.
Forwarding Calls You can forward all calls, forward calls when the phone is busy, or forward calls when there is no answer. You can also set call forwarding options from your PC by using the IP phone phone web user interface; see the “Configuring Call Forwarding”...
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Forwarding Calls When Your Phone is Busy STEP 1 Press Setup. STEP 2 Scroll to User Preferences and press Select. STEP 3 Select Call Preferences and scroll to Forward Busy Number. STEP 4 Enter vm for voice mail, or a number where to forward all calls; for example, another extension, or an outside line.
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Delaying Call Forwarding When there is no Answer the Phone STEP 1 Press Setup. STEP 2 Scroll to User Preferences and press Select. STEP 3 Select Call Preferences and scroll to Forward No Ans Delay. STEP 4 Enter the number of seconds to delay forwarding calls when there is no answer at your phone.
Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voice mail configured, incoming callers immediately reach voice mail. If voice mail is not configured, callers hear a busy signal or message. You can also set Do Not Disturb from your PC by using the phone web user interface;...
Configuring Call Waiting Call waiting alerts you when you are on a call with a status message and ringing that another call is incoming. If you turn call waiting off, incoming calls do not ring your phone if you are on another call, and the caller hears a busy signal or message.
Picking Up a Call You can pick up a call that is ringing at another extension. Depending on the way your phone network is configured, you can pick up a call ringing at any extension, or you may have a group of phones configured where members of the group can pick up a call ringing at any group member’s phone.
Placing a Three-Way Conference Call To initiate a conference call: STEP 1 Press the Conf button during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone. STEP 2 Dial the second person’s telephone number.
Using the Phone Directories The Cisco SPA 525G/525G2 IP phone provides several different types of phone directories, depending on the phone model and what the phone administrator has set up for the company. In general, the phones provide the following types of directories: •...
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Using Your Personal Address Book To access the Phone Directory, press the Directory button, or press the Setup button, select Directories, and select Personal Address Book. You have the following options in the Address Book: • Options—Press Options and choose one of the following: •...
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Adding a New Contact To add a new entry to the directory: STEP 1 In the Personal Address Book screen, press Add. STEP 2 Use the keypad to enter the name of the directory entry. When finished with the name, use the Down Arrow key to navigate to the other fields. To enter numbers and letters, press Option and select Input All.
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Copying a Contact You can copy a contact to create a new contact, changing information as necessary on the second contact. To copy a contact: STEP 1 In the Personal Address Book, scroll to highlight a contact. STEP 2 Press Option and select Copy. STEP 3 Press Option again and select Paste.
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Cisco SPA 525G2 release notes available at Cisco.com. To import your mobile phone book into the personal address book on the Cisco SPA 525G2: STEP 1 Press Dir or Directory or press the Setup button, select Directories.
Using the Call History Lists You can also view the Call History Lists from your PC by using the phone web user interface. See the “Viewing Call History Lists” section. Viewing the Call History Lists To view the Call History lists: STEP 1 Press Setup.
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Calling from the Call History Lists STEP 1 Choose the call. STEP 2 Press Dial. NOTE If the call was from a long distance number or an outside line, you might have to edit the call before dialing it. Press the EditDial button to edit the call and use the softkey buttons and keypad to edit the number.
Setting or Changing a Phone Password You can set or change the password for your phone to prevent unauthorized use. To set a password for your phone: STEP 1 Press Setup. STEP 2 Scroll to Device Administration and press Select. STEP 3 Select Set Password.
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Logging In and Logging Out of Your Phone After you have set a password, you can log in and out of your phone. Logging out leaves the phone locked so that no one can access the directory, call history, user preferences, or other features on your phone.
Messages button automatically dials your voicemail system. To change the number for your voicemail (for example, if your phone is not part of a Cisco Voice System or you have external voicemail), perform the following steps: STEP 1 Press Setup.
Using Advanced Phone Features This chapter describes how to configure advanced features on your Cisco SPA525G and Cisco SPA525G2 IP phone. Configuring Privacy and Security Features Use this section to configure your privacy and security features. You can also configure these features by using your PC and the phone web user interface.
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Blocking Anonymous Calls Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone. (For example, if a caller set his phone to not display Caller ID, the call is considered anonymous.) These callers receive a busy signal or message when calling your phone if anonymous calls are blocked.
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Enabling Dial Assistance Dial assistance displays the phone numbers as you dial, based on the best matched to the entries in the Directory and Call History lists. When dial assistance is enabled, you can use the navigation button to scroll down, highlight a phone number on the screen, and press Dial to complete the call.
Creating and Using Speed Dials You can create and edit speed dials directly on the phone/attendant console, or by using your PC and the phone web user interface (see “Creating Speed Dials,”. Creating Speed Dials on Unused Line Buttons Depending on how your extensions are configured, you can assigned unused line buttons on your phone or attendant console to act as speed dialers.
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Creating Numerical Speed Dials You can assign speed dials to numbers. You can have up to eight numerical speed dials. Each speed dial can be a phone number, IP address or URL. STEP 1 Press Setup. STEP 2 Scroll to Speed Dials and press Select. STEP 3 To create or edit a speed dial, select an unused speed dial location (2 through 9).
Using the IP Phone With Your Bluetooth-Enabled Mobile Phone The Cisco SPA525G and Cisco SPA525G2 support Bluetooth to allow use of the phone with a Bluetooth-enabled headset. (See “Connecting Bluetooth Headsets”.) Only the Cisco SPA525G2 supports the use of your Cisco IP phone in conjunction with Bluetooth-enabled mobile phone.
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Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone You can initiate pairing from the Cisco SPA525G2 or from your mobile phone. This feature is based on the following standard Bluetooth profiles: • Phone Book Access Profile 1.0 • Handsfree Profile 1.5 •...
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Depending on the network environment (for example, the number of Bluetooth devices and noise level), your Bluetooth headset might not appear on the found devices list. Ensure the headset is powered on and Bluetooth is activated, and retry the scan. STEP 8 In the Select a Bluetooth Device to Pair list, select the device that you want to pair and press Connect.
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Before starting, it is helpful to find the MAC address of your Cisco SPA525G2 IP phone. Go to the Setup menu and select Status > Product Information. The MAC address is listed.
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Verifying that the Cisco SPA525G2 is Paired The Bluetooth phone icon colors show the status of your mobile phone and/or the Cisco SPA525G2: • No icon—Bluetooth is disabled • Gray icon— Bluetooth is enabled, but the phones are not connected.
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Importing Your Mobile Phone Address Book into the Cisco SPA525G2 Not all mobile phones support importing your address book. To import your mobile phone book into the personal address book on the Cisco SPA525G2: STEP 1 Press the Setup button and select Directories.
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You probably do not dial a digit to reach an outside line on your mobile phone. If you usually enter a digit before dialing (such as 9) to reach an outside line from the Cisco SPA525G2 when it is not paired with a mobile phone, it might not be necessary to do so when calling through your mobile phone;...
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Receiving Mobile Phone Calls by using the Cisco SPA525G2 If your mobile phone is paired with the Cisco SPA525G2, an incoming call to your mobile phone is also shown on the Cisco SPA525G22. Do one of the following: • Press the Answer softkey to connect to the call.
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SPA525G2 When a mobile phone call is incoming, outgoing, or connected on your Cisco SPA525G2, the phone display shows information about your mobile phone. Not all mobile phones support this function. The display bubble shows the following information if it is supported by the mobile phone: •...
Using the Paging Feature Your IP phone can automatically answer pages from other Cisco SPA phones in the phone system. When your phone is paged, the phone emits a series of beeps, and two-way audio is established between your phone and the phone that called you. You do not have to accept the page.
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Paging a Group of Phones A phone can be configured to be part of a paging group. Each paging group has a number associated with it. Your administrator must give you the number of the groups that are configured. To page this group just dial the number of the paging group. Configuring Auto Answer To configure your phone to auto answer pages: STEP 1...
Customizing Your IP Phone Screen You can customize your IP phone screen in the ways described below. Changing the IP Phone Screen Contrast To adjust the contrast of the IP phone screen: STEP 1 Press Setup. STEP 2 Scroll to User Preferences and press Select. STEP 3 Scroll to Screen Preferences and press Select.
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Configuring the Phone Screen Saver You can enable your phone screen saver and specify its appearance and the amount of time for the phone to be idle before it begins. To configure your screen saver: STEP 1 Press Setup. STEP 2 Scroll to User Preferences and press Select.
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Image files must be between 30Kb and 300Kb. The phone can read up to 45 images from the USB device. STEP 3 Remove the USB device from your PC and insert it into the USB port on the Cisco SPA525G or SPA525G2. NOTE The phone wallpaper has resolution restriction;...
Using Ring Tones Each extension of your phone can have a different ring tone. To change a ring tone: STEP 1 Press Setup. STEP 2 Scroll to User Preferences and press Select. STEP 3 Scroll to Audio Preferences and press Select. STEP 4 Scroll to the extension for which you want to select a ring tone and press the Right Arrow key.
Configuring Date and Time Parameters on Your Phone The date and time for your phone normally come from the phone server. However, some date and time parameters can be modified: STEP 1 Press Setup. STEP 2 Scroll to Device Administration and press Select. STEP 3 Scroll to Date/Time and press Select.
STEP 3 Scroll to Restart and press Select. Viewing Phone, Network, and Call Information The Cisco SPA525G and Cisco SPA525G2 provide menus to view status and network information about your phone. Viewing Product Information To view product information about your phone: STEP 1 Press Setup.
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Viewing Network Information To view network information for your phone: STEP 1 Press Setup. STEP 2 Scroll to Status and press Select. STEP 3 Scroll to Network Status and press Select. You can view the following information: • Network Type •...
Viewing Phone Line and Extension Information To view phone line and extension information: STEP 1 Press Setup. STEP 2 Scroll to Status and press Select. STEP 3 Scroll to Phone Status and press Select. You can view the following information: •...
Advanced Menus for Technical Support Personnel CAUTION These menus are used to configure and troubleshoot your phone and the phone network. You should not change these settings or perform these actions unless directed to do so by your Administrator. Settings Menu > Network Configuration: •...
Using the Web Configuration Utility Your Cisco IP Phone provides a web interface for the phone user that allows you to configure some features of your phone by using a web browser. Your phone system administrator can allow you to view the phone statistics and modify some or all of the parameters by using the phone web user interface.
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The phone web user interface has the following tabs: • Voice—Contains information about your phone, including the following sub- tabs: • Info—System, reboot history, product, status, extension, and line information (read only). • System—Password and network settings. • Phone—Screen saver. •...
Configuring Your Personal Address Book The Cisco SPA525G and Cisco SPA525G2 phone provides an address book for you to store and view frequently dialed numbers. The address book appears on your phone, and the numbers can be dialed from the phone.
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To remove a contact from the address book: STEP 1 In the Personal Address Book tab, check the box next to the contacts you want to remove. To select all contacts, check the box at the top of the column. STEP 2 Click Remove.
Configuring Voice User Parameters You can configure user parameters in the Voice User window, Including call forwarding, do not disturb, and call waiting. Configuring Call Forwarding You can forward calls to another number or to voice mail based on several scenarios. Entering a value in the CFWD All Dest field creates a default number;...
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Configuring Supplementary Services Supplementary Services controls a number of features that are listed in the User window that you can enable or disable. To display the Supplementary Services features, choose the Voice tab and click the User menu. Choose yes to enable or no to disable a feature. When the modifications are complete, click Submit All Changes.
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Do Not Disturb (DND Setting) Use the Do Not Disturb to prevent incoming calls from ringing your phone. If you have voice mail configured, incoming callers are sent to voice mail. If voice mail is not configured, callers hear a busy signal or a message.
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Handset Version Handset Version—Administrator can change the handset version manually. Auto—Phone automatically sets the handset version based on the hardware version and model. (Default) Original—Handset set to Version 2 and below. V3—Handset set to Version 3. This parameter should not be modified, unless you are requested to do so by your phone system administrator.
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Screen The Screen section controls phone display. Screen Saver Select yes to enable the screen saver. Select no to disable the Enable screen saver. Screen Saver Type Choose the Screen Saver Type: Black Background—Displays a black screen. • Gray Background—Displays a gray screen. •...
Viewing Call History Lists To view Call History Lists: STEP 1 Log in to the phone web user interface. STEP 2 Choose the Call History tab. STEP 3 Select a call history list to show from the drop-down list: • All Calls—All calls placed to and from your phone.
Creating Speed Dials You can configure up to eight speed dials. Each speed dial can be a phone number, IP address, or URL. To create or edit a speed dial: STEP 1 Log in to the phone web user interface. STEP 2 Choose the Speed Dials tab.
Configuring Wi-Fi The Cisco SPA525G and Cisco SPA525G2 phone supports a direct connection to the wireless network. You can configure your Wi-Fi connection from the phone web user interface. See Connecting Your Phone to the Wireless Network for more information on configuring wireless connections from the phone.
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Creating a Wi-Fi Profile You can create up to three wireless profiles. To create a wireless profile: STEP 1 In the Wi-Fi tab, verify Wi-Fi Profile is selected in the Wi-Fi Device menu. STEP 2 To add a profile by scanning for available networks: Click Site Survey.
Configuring Bluetooth The Cisco SPA525G and Cisco SPA525G2 support Bluetooth to allow use of the phone with a Bluetooth-enabled headset. (See “Connecting Bluetooth Headsets”.) Only the Cisco SPA525G2 supports the use of your Cisco IP phone in conjunction with Bluetooth-enabled mobile phone.
Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco SPA525G or Cisco SPA525G2. Product Resources Support Cisco Small Business www.cisco.com/go/smallbizsupport Support Community Cisco Small Business www.cisco.com/go/smallbizhelp...
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Cisco Small Business Cisco Partner Central for www.cisco.com/web/partners/sell/smb Small Business (Partner Login Required) Cisco Small Business www.cisco.com/smb Home...
Power Adapter Statement This product is intended to be supplied by a Listed Direct Plug-In Power Unit marked “Class 2" or Listed Adapter marked “L.P.S.” (or “Limited Power Source”) and rated from +5Vdc, 2A minimum. FCC and IC Satement Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
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This device must accept any interference received, including interference that may cause undesired operation. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks .