Cisco SPA303 User Manual
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Cisco SPA303 User Manual

Unified communications manager express for ip phone
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USER GUIDE
Cisco Small Business
Cisco Unified Communications Manager Express for IP
Phone Models 30X

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Summary of Contents for Cisco SPA303

  • Page 1 USER GUIDE Cisco Small Business Cisco Unified Communications Manager Express for IP Phone Models 30X...
  • Page 2 June 2010 Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 3: Table Of Contents

    (Optional) Installing the Cisco SPA 303 Stand (Optional) Connecting a PC to Your Cisco SPA 303 (Optional) Connecting Wired and Wireless Headsets (Optional) Mounting Your Cisco SPA 30X Phone to the Wall Reversing the Handset Retention Tab Verifying Phone Startup Upgrading Your Phone’s Firmware...
  • Page 4 Forwarding All Calls to Another Number (Cisco SPA 303) Forwarding All Calls Setting Do Not Disturb (Cisco SPA 303) Picking Up a Call from Another Extension (Cisco SPA 303) Using Call Back Placing a Three-Way Conference Call Using the Local Directory (Cisco SPA 303)
  • Page 5 Using the Interactive Voice Response Menu on the Cisco SPA 301 Advanced Procedures for Technical Support Personnel Viewing Status Information and Statistics Rebooting, Restarting, and Resetting a Phone Appendix A: Where to Go From Here Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 6: Chapter 1: Getting Started

    Smart Phone Control Protocol (SPCP) phone system, such as the Cisco Unified Communications 500 Series. If you are using your Cisco Small Business IP Phone with a Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system, Cisco Small Business IP Phone SPA 30X (SIP) User Guide...
  • Page 7 Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA 30X phones. This appendix provides link to many of these resources. Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 8: Overview Of The Cisco Small Business Ip Phones

    “About This Document” section on page 4, this document covers the Cisco Small Business IP Phones when used as part of a system such as the Cisco Smart Business Communications System (SBCS). In this system, the phone network is managed by equipment such as the Cisco Unified Communications 500 Series.

  • Page 9: Caring For Your Phone

    Getting Started Getting to Know the Cisco SPA 301 The following table shows the Cisco Small Business IP Phones covered in this document and their respective features: Cisco SPA 301 Cisco SPA 303 Screen None 128 X 64 monochrome LCD...
  • Page 10 Press repeatedly to increase the volume of the handset (when the handset is off the phone) or ringer volume (when the handset is on the phone). Keypad Use to dial phone numbers. Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 11: Getting To Know The Cisco Spa 303

    Flashes red during an incoming call or when the phone’s firmware is being updated. LCD Screen Displays date and time, phone station name, line extensions, and softkey options. Cisco Small Business IP Phone SPA 30X User Guide (SPCP)
  • Page 12 A flashing mute button indicates the network connection cannot be found. Headset button Push to turn the headset on or off. When the headset is on, the button glows green. Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 13: Softkey Buttons

    Do Not Disturb; prevents incoming calls from ringing your phone. Edit Selects an item to change. GPickUp Allows you to answer a call ringing on an extension by discovering the number of the ringing extension. Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 14: Using Keypad Shortcuts

    For example, to change your ring settings, press the Setup button, then press 3 for Settings and 2 for Ring Type. Menus and options vary depending on phone model. NOTE Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 15: Chapter 2: Installing Your Phone

    Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections: • Before You Begin, page 13 • Installing Your Cisco SPA 301 IP Phone, page 14 •...

  • Page 16: Installing Your Cisco Spa 301 Ip Phone

    Insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body (labeled 1 in Figure To power the phone through the Ethernet connection, use the optional Cisco NOTE POES5 5-Volt Power Over Ethernet Splitter accessory. See the Cisco POES5 documentation on Cisco.com for more information.

  • Page 17: Connecting Your Cisco Spa 301 To The Network

    (Optional) Connecting Your Cisco SPA 301 to the Wireless Network You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP phone to a Wireless-G network instead of the wired local network. To connect your phone to the Cisco WBP54G: Configure the Cisco WBP54G using the Setup Wizard.

  • Page 18: Installing Your Cisco Spa 303 Ip Phone

    (Optional) Route the phone cord through the cable slot (labeled 4 in Figure STEP 3 Insert the other end of the phone cord into the port at the bottom of the handset STEP 4 (not shown). Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 19: Connecting The Power

    You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP phone to a Wireless-G network instead of the wired local network. Cisco does not recommend connecting a PC to the phone when it is operating NOTE wirelessly.

  • Page 20: (Optional) Installing The Cisco Spa 303 Stand

    Do not force. (Optional) Connecting a PC to Your Cisco SPA 303 To connect a PC to your phone (optional): Cisco does not recommend connecting a PC to the phone when it is operating NOTE wirelessly. To provide network access to a PC, connect one end of an additional Ethernet...

  • Page 21: (Optional) Mounting Your Cisco Spa 30X Phone To The Wall

    Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall In general, to connect a headset. connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following...
  • Page 22 Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall Figure 4 MB100 Wall Mount Kit Cisco Small Business IP Phone SPA 30X User Guide (SPCP)
  • Page 23 Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes STEP 1 in the phone’s base. Orient the MB such that the phone’s Ethernet and handset ports are accessible STEP 2 after installation.
  • Page 24 Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray. STEP 4 Cisco Small Business IP Phone SPA 30X User Guide (SPCP)
  • Page 25 Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall Plug in the Ethernet and power cables. Cisco Small Business IP Phone SPA 30X User Guide (SPCP)
  • Page 26 Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall Hang onto screws mounted in the wall. STEP 5 Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 27: Reversing The Handset Retention Tab

    Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall Reversing the Handset Retention Tab If you mount the phone to a vertical surface, you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle.

  • Page 28: Verifying Phone Startup

    LCD screen, softkeys are displayed over their associated soft buttons. On models with no screen, such as the Cisco SPA 301G, you should hear a dial tone when picking up the handset or pressing the speakerphone button.

  • Page 29: Upgrading Your Phone's Firmware

    See the “Phone Load Management” section in the “Maintenance” chapter. To upgrade: Download the phone software to your PC that is running the Cisco Configuration STEP 1 Assistant software. Launch the Cisco Configuration Assistant (CCA) and connect to the customer site STEP 2 or UC 500 device.

  • Page 30: Chapter 3: Using Basic Phone Functions

    Forwarding All Calls to Another Number (Cisco SPA 303), page 34 • Setting Do Not Disturb (Cisco SPA 303), page 35 • Picking Up a Call from Another Extension (Cisco SPA 303), page 35 • “Using Call Back” section on page 36 •...

  • Page 31: Using Phone Hardware And Accessories (Cisco Spa 303)

    With the headset off the phone, press the Vol. button repeatedly to increase the volume. When the volume reaches the maximum, the next button press reduces the volume to the minimum. Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 32: Adjusting The Ringer Volume

    Press the Answer softkey (Cisco SPA 303). • Press a configured line button (to place a call) or a green flashing line button (to answer a call) - Cisco SPA 303. Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 33: Using Hold And Resume

    Call History Lists (Cisco SPA 303), page Using Hold and Resume To put a call on hold, press the Flash button (Cisco SPA 301) or the Hold button (Cisco SPA 303). A series of beeps or music on hold (depending on the system configuration) plays for the caller to indicate that the call is on hold.

  • Page 34: Using Mute (Cisco Spa 303)

    • If you are using the handset, hang up. • If you are using the speakerphone, press the Speaker button (Cisco SPA 303). • If you are using the headset, either press the Headset button (wired) or replace the handset (wireless) - Cisco SPA 303.

  • Page 35: Performing An Attended Transfer

    If the call was from an outside or long distance number, you may have to edit the call NOTE before returning it. Press the EditDial softkey to edit the call and use the softkey buttons and keypad to edit the number. Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 36: Viewing And Returning Missed Calls (Cisco Spa 303)

    Press the EndCall softkey. The LCD screen displays the information about the call STEP 3 forwarding. Disable Call Forward All by pressing the CFwdAll softkey. NOTE Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 37: Setting Do Not Disturb (Cisco Spa 303)

    • To deactivate Do Not Disturb, press the DnD softkey. Picking Up a Call from Another Extension (Cisco SPA 303) You can pick up a call that is ringing at another extension. Depending on the way your phone network is configured, you can pick up a call in the following ways: •...

  • Page 38: Using Call Back

    Dial the second person’s telephone number. STEP 2 Press the Flash button again. All three parties are connected in the conference call. STEP 3 When you hang up, the other two parties are disconnected. NOTE Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 39: Using The Local Directory (Cisco Spa 303)

    Scroll to an entry and press the Dial softkey to dial the number. Press the Edit Dial STEP 6 softkey to change the number before dialing. Press the Cancel softkey to exit. Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 40: Using The Call History Lists (Cisco Spa 303)

    Press the Exit softkey to return to the previous menu. Press the Cancel softkey to STEP 4 return to the main screen. Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 41: Accessing Voicemail

    To access voicemail, press the Messages button on your phone. Your phone administrator should configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system. Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 42: Chapter 4: Using Advanced Phone Features

    This chapter describes how to configure advanced features on your IP Phone. It contains the following sections: • Logging in to Your Phone/Extension Mobility (Cisco SPA 303), page 40 • Adding and Using Speed Dials (Cisco SPA 303), page 42 •...
  • Page 43 Scroll to CME Services and press the Select softkey. c. Scroll to Extension Mobility and press the Select softkey. Press the Logout softkey. STEP 2 Press the Exit softkey. STEP 3 Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 44: Adding And Using Speed Dials (Cisco Spa 303)

    To edit a speed dial entry: Press the Setup button. STEP 1 Scroll to CME Services and press the Select softkey. STEP 2 Scroll to My Phone Apps and press the Select softkey. STEP 3 Cisco Small Business IP Phone SPA 30X User Guide (SPCP)
  • Page 45 If the speed dial is not assigned to a line button, press the number for the speed dial (for example, 3), then press the AbbrDial softkey. The phone number is dialed. Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 46: Monitoring/Accessing Another Phone From Your Phone (Cisco Spa 303)

    Configuring the Phone Screen Saver You can enable your phone’s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins. Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 47: Turning On The Screen Saver Immediately

    The screen saver must be enabled in order to immediately activate it. NOTE Press the Setup button. STEP 1 Scroll to Screen Saver Mode. STEP 2 Press the Activate softkey. STEP 3 Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 48: Updating Your Ring Tone

    STEP 6 Using the Interactive Voice Response Menu on the Cisco SPA 301 The Cisco SPA 301 provides an interactive voice response menu. You can enter options and receive information about the phone and its operation. To access the IVR: Press the * button four times (****).

  • Page 49: Advanced Procedures For Technical Support Personnel

    Technical support personnel may need to view information about your phone or phone activities. Follow these procedures if instructed to do so by technical support person who are assisting you. Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 50: Viewing Status Information And Statistics

    Cancel softkey to close the message without rebooting the phone. To restart your phone: Press the Setup button. STEP 1 Scroll to Restart and press the Select softkey. STEP 2 Cisco Small Business IP Phone SPA 30X User Guide (SPCP)
  • Page 51 Scroll to Factory Reset and press the Select softkey. STEP 2 When the confirmation message appears, press the OK softkey to confirm or STEP 3 press the Cancel softkey to close the message without resetting the phone. Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

  • Page 52: Appendix A: Where To Go From Here

    Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco Small Business SPA 300 Series IP Phones. Support Cisco Small Business www.cisco.com/go/smallbizsupport Support Community Cisco Small Business www.cisco.com/go/smallbizhelp...
  • Page 53 Where to Go From Here Cisco Small Business Cisco Partner Central for www.cisco.com/web/partners/sell/smb Small Business (Partner Login Required) Cisco Small Business www.cisco.com/smb Home Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

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