Unable To Import The Scanned Document Into The Computer - Xerox 4112 User Manual

Unable to import the scanned document into the computer

Symptoms
Unable to find scanner
If NO, go to next symptom.
Unable to open Folder
If NO, go to next symptom.
Scanner unable to scan data
due to TWAIN transmission
error
If NO, go to next symptom.
Operation halts during
scanning
YES Cause The printer is not powered on.
Action Turn the power on.
If problem is not solved, go to next Cause/Action.
Cause The network cable is disconnected from the computer.
Action Connect the network cable to the computer.
If problem is not solved, go to next Cause/Action.
Cause The network cable is disconnected from the machine.
Action Connect the network cable to the machine.
For information about network settings, refer to the
System Administration Guide.
If problem is not solved, go to next Cause/Action.
Cause The Salutation port is not enabled.
Action Enable the Salutation port.
For information about network settings, refer to the
System Administration Guide.
If problem is not solved, go to next Cause/Action.
Cause The network connection between the computer and
machine is abnormal.
Action Check with your system administrator.
YES Cause No Folder has been created.
Action Create a Folder.
Refer to "Local Disk/Folder" in the System
Administration Guide.
If problem is not solved, go to next Cause/Action.
Cause Folder password forgotten.
Action Unable to verify password. Set the password to Off, and
then reset the password again.
Refer to "Local Disk/Folder" in the System
Administration Guide.
YES Cause The scan driver is not installed.
Action Install the scan driver.
YES Cause Is the file size too big?
Action Reduce the resolution, or choose a compressed output
file format, and rescan.
Refer to Scan Presets on page 3-3, or Resolution on
page 3-14.
Problem Solving
Causes and Actions
Xerox 4112/4127 Copier/Printer
User Guide
12-21