Voice Mail Language; Information-Only Voice Mailboxes; Voice Mailbox Capacity; Voice Mailbox Capacity % Used - Mitel 3000 Administrator's Manual

Mitel 3000
Administrator's Manual

Voice Mail Language

Three language options are provided for the voice mail: English, French and Spanish.
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From the Programming extension, press the PROGRAM key.
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Press the Scroll Down key ( ) until "System Programming" is displayed.
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Select "System Programming".
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Enter the System Programming Password and select "System".
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Select "Language".
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Select "Voice Mail".
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Select the language required.

Information-Only Voice Mailboxes

All voice mailboxes (extension, group and phantom) can be programmed as information-only voice
mailboxes. When a voice mailbox is set as "Information Only" callers to the voice mailbox will hear the
voice mailbox greeting but will not be able to leave a message. The voice mailbox has all the other
attributes of a standard voice mailbox, i.e. the user can customize the outgoing greeting, set diverts to the
voice mailbox, dial through etc.
The greeting is played twice to the caller, (there is a gap of three seconds between the greetings). After the
greeting is played for the second time the call is disconnected.

Voice Mailbox Capacity

You change the message capacity of Mailboxes from the default of 20 messages per Mailbox to a higher or
lower amount depending on demand.
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Enter the System Programming password and select "Extensions".
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Press the Scroll Down key ( ) until "Mailbox Capacity" is displayed.
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Select "Mailbox Capacity".
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Enter the maximum number of messages to be stored per Mailbox.
Press the speakerphone key to finish programming.

Voice Mailbox Capacity % Used

You can check the capacity used in Mailboxes.
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Enter the System Programming password and select "Extensions"
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Press the Scroll Down key until "VM Capacity % Used" is displayed.
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Select "VM Capacity % Used".
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Select the box to be examined.
The top line of the display indicates the percentage that is used.

System Voice Mailbox

This feature allows you to set up a System voice mailbox to answer incoming calls. This service is only
available when a Voice Module is installed. You can select which lines are to be answered by the System
voice mailbox when it is turned on. You can select how long a call rings before the System voice mailbox
answers.
All messages received are stored in a System voice mailbox, which is controlled by extension 20.
Extension 20 can also customize the greeting. You can turn the System voice mailbox service on and off at
any time at extension 20 and its operation is independent of "Night Service".
This service replicates an answering machine. You can use it if you are not answering calls at lunchtime or
at night, or simply want to record messages from callers. If desired, you can have this feature on
permanently, so that the System voice mailbox answers calls that are not answered for a programmable
period.
The greeting can ask callers to dial an extension number, in which case, the call will be transferred through
to that extension.
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