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Establishing Huntgroup Membership
Assigning Huntgroups to Agent Extensions
This is the second of the two ways (see "Establishing Huntgroup
Membership" on page 14-5) to assign agent extensions as members of
huntgroups.
This method—selecting a physical or virtual extension from the Agent
Extension General page, and then clicking the Group tab—provides an
agent extension view of huntgroups. You can see all the huntgroups to
which the agent extension belongs, and you can change those assignments.
To open the Agent Extension view of the Group window:
1.
Select the Virtual or Physical extension number from the Agent/
Supervisor/Extension side window list in the Agent Extension
General window.
2.
Click the Group tab. The Extension view of the huntgroup window
opens, with the agent extension number appearing in the window title
bar.
Figure 3. Agent Extension view of Group window, Agent Extension Configuration
14-8 AltiContact Manager Administration Manual
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Troubleshooting
