Internal Database Configuration (Internal Logger Service); External (Remote) Logging Of Call Data - Altigen AltiContact Manager Version 5.0 Administration Manual

Setting up Call Reports
Internal Database Configuration (Internal Logger
Service)
To set up and enable CDR collection to the local drive, click the Add
button. A dialog box appears.
Figure 13. Add Log Service
Add a Name and IP Address for the Internal Log Service, then click OK.
In the Internal Database Configuration section, select the Active
database retaining period in months. Check the Archive purged
record(s) field and select the number of months per archive file if you wish
to archive purged Internal Logger Service records.

:External (Remote) Logging of Call Data

AltiContact Manager allows you to output call accounting to a Microsoft
SQL 7 or SQL 2000 database or to a third party external application.
In either case, the database cannot be on the same server as the AltiContact
Manager system. A system integrator or database developer will need to
write a custom query to extract data from the SQL database.
You can send reports from a number of different systems to the same
database.
Note:
Before you enable external logging, you need to set up and
configure the database. It should be ready to receive the reports
before you enable the export here.
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