Assigning Huntgroups To Agent Extensions - Altigen AltiContact Manager Version 5.0A Administration Manual

Establishing Huntgroup Membership

Assigning Huntgroups to Agent Extensions

This is the second of the two ways (see "Establishing Huntgroup
Membership" on page 15-5) to assign agent extensions as members of
huntgroups.
This method—selecting a physical or virtual extension from the Extension
Configuration General tab, and then clicking the Group tab—provides an
agent extension view of huntgroups. You can see all the huntgroups to
which the agent extension belongs, and you can change those assignments.
To see the Agent Extension view on the Group tab:
1. Select the Virtual or Physical extension number from the Agent/
Supervisor/Extension list in the Extension Configuration General
tab.
2. Click the Group tab. The Extension view of the huntgroup is
displayed, with the agent extension number appearing in the window
title bar.
Figure 3. Agent Extension view on Group tab, Extension Configuration
15-8 AltiContact Manager Administration Manual