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Setting Caller ID Verification
You can select the Verify Caller ID based on the following checkbox and
then type in up to 10 phone numbers in the text boxes. Whenever the system
detects a call from one of the numbers entered here during the selected
schedule, the system searches for you by dialing the numbers configured in
the Forwarding Number fields.
Caution:
If ONA is enabled and no numbers are entered for Caller ID
Verification, ONA is available to all callers.
Caller ID verification entries should be complete phone numbers.
•
Domestic long distance should be the area code + a seven digit
number.
•
Local numbers should be the seven digit number alone.
Using a Password Verification
You can also enter a random "password" number such as "5555" so that
any caller who knows this password can use ONA to find you, regardless
of where they are calling from. Once you've set this up, you need to instruct
the caller to dial 1 during your personal greeting then enter the "password"
to use ONA.
Specifying Forwarding Numbers
The Forwarding Numbers are used by the system to find the user when
ONA is active. You can set up to four different numbers. When ONA is
active, the system dials the forwarding number(s) in the order from
Forwarding Number 1 through Forwarding Number 4. The Forwarding
Number order does not correspond to the Schedule order—Forward
Number 4 is not used first during Schedule Number 4.
You can forward to another extension, or to an outside number. You can
use an outside number only if the extension is set to allow for Transferred/
Conferenced/Forwarded calls, an Other Call Restrictions option in the
Extension Configuration Restriction window.
When you use the outside number option, select a trunk or route access
code in the drop-down list and type in the phone number as it would be
dialed after keying the access code.
AltiContact Manager Administration Manual
Agent Configuration
13-37
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Table of Contents
Troubleshooting
