Setting Notification Timing - Altigen AltiContact Manager Version 5.0 Administration Manual

Setting Message Notification Options
Note: The Reminder Call will not work with this selection.
Note also the following considerations:
• Using the Phone option, see "Outcall to Cellular or PCS Phone
Numbers" on page 13-26.
• For the Pager option, the system calls the specified pager number and
then dials the system main number (as set in the System Configuration
General window), which is then displayed on the user's pager.
For the operator-assisted paging function, the operator phone number
and the pager number must be entered in the <phone
number>*<pager number> format. For example, if the phone
number to call the pager operator is 7654321 and the pager number to
page the user is 12345678, the notification outcall number that needs
to be entered is 7654321*12345678. When the pager operator answers
the Message Notification call, AltiContact Manager announces the
pager number and the System Main Number (as configured on the
General window of System Configuration), which will be displayed
on the user's pager. The operator is also given the option to repeat
these numbers by pressing '#'.
Outcall to Cellular or PCS Phone Numbers
When an outcall is made by the system (for One-Number-Access, Mes-
sage Notification, Zoomerang, Call Forwarding, etc.) to a cellular or PCS
phone, it may ring the phone once but not necessarily present the call and
make a connection. This will happen if the ringback tone played by the
cellular service provider does not confirm to standard ringback tones. To
work around this problem, instruct users to append a few commas (,) to the
outcall (cellular) number when entering it. Each comma provides a one
second pause.

Setting Notification Timing

You can set the type of delay detection and the duration (from 5 to 30
seconds) before the system sends the return phone number (the System
Main Number as set in the System Configuration General window) after
the system detects an answer when sending a notification:
• Seconds after Dialing—the delay (from 5 to 30 seconds) after dialing
before the system sends the return phone number.
13-26 AltiContact Manager Administration Manual