Installing Tapi Services - Altigen AltiContact Manager Version 5.0 Administration Manual

Installing TAPI Services

• Network connection with TCP/IP enabled
• A TAPI application (Phone Dialer, Outlook, etc.)
Installing TAPI Services
Note:
Install the TAPI services (TAPI Proxy Server and TAPI Service
Provider) after physically configuring your AltiContact Manager
system. The TAPI Service Provider will automatically load the
AltiContact Manager configuration. If you change the AltiContact
Manager configuration after installing TAPI, by physically adding,
removing, or moving extensions, you will have to uninstall and
reinstall the TAPI Service Provider to reload the AltiContact
Manager configuration.
Note:
For Windows 2000 Server, the TAPI client must be installed on a
separate PC. Otherwise, it won't be able to detect your devices.
To install TAPI Proxy Server on the server:
1. Locate the TAPI Gateway folder on your AltiContact Manager CD-
ROM.
2. In the Tapi_Server subfolder, run SETUP.EXE.
The service is started automatically. No configuration parameters need be
set on the server.
To install TAPI Service Provider on the client system:
1. Locate the TAPI Gateway folder on your AltiContact Manager CD-
ROM.
2. In the Tapi_Client subfolder, run SETUP.EXE.
3. When prompted, enter the Server IP address, the client's Extension
Number, and client's Password.
To test TAPI Service Provider on the client system:
1. Launch Phone Dialer from Start > Programs > Accessories >
Communication.
2. Enter a number to call in the Number to Dial box and then click on
Dial.
Your extension should ring. When you pick up the phone, the system
will dial the number you entered and connect you. If this does not
work, see "Changing TAPI Configuration Parameters".
24-2 AltiContact Manager Administration Manual