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Audio Peripheral Configuration
3.
Select the Quantum, Triton Analog Station, or IP board number to
which the audio equipment is attached.
Playing Music from a File for Music On Hold
The system can be set up to play music on hold from a custom file (and
replaces the system's default music on hold file). This file is located at
\altiserv\phrases\Music\MusicOnWaiting.
Notes:
•
An IP Board is required
•
There can only be ONE system default Music On Waiting file, which
must be in 32K AltiGen ADPCM or PCM format.
•
The default music on hold file can be replaced with AltiGen's ADPCM
or PCM format. To convert a .wav file to AltiGen ADPCM format, run
wav2alt.exe (available at AltiGen's web site). To convert a .wav file to
AltiGen ADPCM format, run AltiPCM.exe (available at AltiGen's
web site). Once the .wav file is converted, rename the file to
"MusicOnWaiting" and replace the default music file with this one.
To play music from a file:
1.
Make sure an IP board is installed in the system.
2.
In the Audio Peripheral Configuration window, uncheck Enable
Music on Hold check box.
3.
Replace the MusicOnWaiting file located at
c:\altiserv\Phrases\Music with the desired file.
4.
In the Audio Peripheral Configuration window, check the Enable
Callers on Hold or In Queue to Listen to Music or Recorded
Announcement check box and use the drop-down list to select the 30-
Port IP board.
5-28 AltiContact Manager Administration Manual
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Troubleshooting
