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•
Overhead Paging by Trunk - allows the use of voice paging or
broadcasting through a trunk without checking call progress.
•
Personal Call Park and Pick Up - users can park calls at one station
to be picked up at another station. Up to 50 calls may be parked at one
station simultaneously. Calls parked to a group are protected. Only
group agents or the person who parked the call can pick it up. If the
user does not answer the call when it rings after the two-minute hold
time, the call will be put on hold again. If the call is still on hold after
two minutes, the system will ring the user again.
•
Power Failure Transfer - upon loss of power, this feature allows the
first trunk and first extension on each Quantum board to be
automatically connected. Ensures emergency outside line access in
case of power failure.
•
Queue Announcement - before a call is send to a group queue,
expected wait time and call position will be announced.
Queue Quit (Configurable Exit Queue) - a caller can press
NEW
"#" or "0" to leave a workgroup queue to transfer to group
voice mail, IVR, extension, another group, or an operator.
•
Return to IVR - after leaving a voicemail message and pressing # to
send it, incoming trunk callers are prompted with the option to return
to IVR to try another path or person.
•
Single Call Waiting - allows users to put an existing call on soft hold
and take a second call upon hearing a Call Waiting tone. The user can
then alternate between the two calls.
•
Station Log In/Log Out - enables system users to move an extension
number from one station to another, or deactivate an extension on a
long-term basis.
•
System and Station Speed Dial - allows programming of frequently
used telephone numbers for speed dialing. Up to 60 system speed
numbers can be programmed. Up to 20 station speed numbers can be
programmed for each extension. For easy programming, AltiWare
uses friendly voice prompts to guide extension users to program their
station speed dial numbers.
AltiContact Manager Administration Manual
Overview
1-11
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Table of Contents
Troubleshooting
