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Call Recording
described in "Setting the Destination Folder for Centralized
Recording" on page 12-8.
3.
Select Extension Based Recording or Trunk Based Recording.
Note: Extension Based Recording and Trunk Based Recording are
mutually exclusive. They cannot be mixed.
4.
Select the Allow Supervisor Monitor/Barge-In/Record Logout
Agent's call check box.
WARNING!
Listening in to or recording a conversation without the consent of one or
both parties may be a violation of local, state and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws.
Notes:
•
This feature applies to inbound and outbound workgroup calls on PCI
analog extensions to a centralized location if configured in
Workgroup Configuration.
•
Calls can be silently monitored or barged-in on, regardless of agent
login status.
Setting the Destination Folder for Centralized Recording
If you are using Windows 2003 Server and plan to use a remote shared
directory for centralized recording, follow the steps below:
12-8 AltiContact Manager Administration Manual
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Troubleshooting
