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CallRouter - a call handling application that uses ACM Administrator
Auto IVR and AltiAPI Data Directed Routing features to match
incoming trunk call data against customer records built using the Call
Router GUI. The Call Router Advanced license gives additional
features including dynamic searching of DNS data to match against
incoming call data, and workgroup call queue announcements. In
ACM 5.0, the following enhancement has been made:
— Setting call priority for Advanced Call Router
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CDR Search - allows administrators to search CDR files for records
that meet selected criteria, and allows workgroup supervisors to search
both CDR files and workgroup CDR statistics. In ACM 5.0, the
following enhancements have been made:
— Workgroup CDR restructuring
— CDR Search Tool for 4.6 CDR database
— Dual external CDR database support
Optional Add-On Products
Alti-IP 600 - AltiGen's H.323-compliant, business telephone
NEW
that provides voice communication over an IP network. In
ACM 5.0, the following enhancements have been made:
— Copying of Alti-IP 600 phone settings and configuration from one
IP extension to another
— Distinctive ringing support
— Activity display
— Auto answer mode
— Workgroup queue status display
— Configurable BLF ringer
Optional Kits
•
SDK 2.8 Tool Kit - offers a complete set of tools including APIs,
documentation and sample programs, to enable a developer to begin
programming rapidly and efficiently. It includes a self-installing CD-
ROM containing AltiGen SDK software. Session-based licensing is
required for both Basic API and APC API interfaces. In AltiGen
SDK 2.8, the following enhancements have been made:
AltiContact Manager Administration Manual
Overview
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Table of Contents
Troubleshooting
