Table of Contents
Related Manuals for Altigen AltiConsole
Summary of Contents for Altigen AltiConsole
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Page 1: User Guide
AltiConsole ™ for AltiWare Open Edition (OE) Release 4.0 User Guide Revised 09/2000 4502-0001-4.0... - Page 2 Inc. will not be liable for technical or editorial errors or omissions contained within the documentation. The information contained in this documentation is subject to change without notice. This documentation may be used only in accordance with the terms of the AltiGen Communications, Inc. License Agreement. AltiGen Communications, Inc.
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Page 3: Table Of Contents
Supervised Transfer ........16 AltiConsole User Guide... - Page 4 Index ..........25 iv AltiConsole User Guide...
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Page 5: Warranty
AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product. Length of Warranty All AltiGen Communications products are warranted for one (1) year for all parts from the date of the first consumer purchase. Who the Warranty Protects This warranty is valid only for the first consumer purchaser. - Page 6 End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service: Take or ship the product, prepaid, to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA number.
- Page 7 In no event shall AltiGen or its affiliates, suppliers, or authorized resellers be liable for incidental, consequential or any other indirect loss or damage (including lost profits or revenues) incurred in connection with the product.
- Page 8 Warranty viii AltiConsole User Guide...
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Page 9: Before You Begin
Microsoft Windows 95/98/2000 or Windows NT (Server or Workstation) 4.0 with Service Pack 6a (or higher). It connects to AltiGen’s AltiServ, the telephony server, running AltiWare OE Release 4.0 or higher. AltiConsole can simultaneously support up to three operators on the same AltiServ system. -
Page 10: Package Contents
• AltiConsole 4.0 User Guide • AltiConsole End User License Agreement Make sure you have all items listed above. If anything is missing or damaged, please contact your Authorized AltiGen Dealer. System Requirements The client system must meet the following minimum requirements: •... -
Page 11: Before You Install Alticonsole
The client system should be connected to the AltiServ system over the LAN. Installing AltiConsole Insert the AltiConsole CD into the CD-ROM drive. Run the Setup program and follow the installation instructions as they appear on the screen. AltiConsole User Guide... -
Page 12: Getting Started
AltiConsole. The Hands Free Manual Answer Mode is one setting you’ll probably want to use in a busy environment. See the discussion on page 12. 4 AltiConsole User Guide... -
Page 13: About The Alticonsole Main Window
About the AltiConsole Main Window About the AltiConsole Main Window When you run AltiConsole, you see the main window, an example of which is shown here. Figure 1. AltiConsole main window AltiConsole User Guide... - Page 14 The right portion of the AltiConsole desktop shows details view of different activities, each represented by a tab. These views are described in the subsequent subsections. You can change views in this multi-view panel—jump from view to view—by right-clicking anywhere in the main window. 6 AltiConsole User Guide...
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Page 15: Busy Lamp Field View (Blf Tab)
As with the BLF view, you can sort by any of the columns except the Status column by clicking the column heading. Clicking the heading repeatedly reverses the sort order from descending to ascending and vice versa. AltiConsole User Guide... -
Page 16: Trunk Status View (Trunk Tab)
As with the BLF or All view, you can sort by any of the columns except the Status column by clicking the column heading. Clicking the heading repeatedly reverses the sort order from descending to ascending and vice versa. 8 AltiConsole User Guide... -
Page 17: Call States
Ringing [a solid red dot]—an incoming call that is not yet answered. • Setup Call [a solid red dot]—a call ready for transferring or conferencing. • VM (Voice Mail) [a solid red dot]—a call transferred to or in voice mail. AltiConsole User Guide... -
Page 18: Keyboard Shortcuts
To place or answer a call, your phone must be off-hook. 2. To use the numeric keypad functions, the Num Lock must be on. 10 AltiConsole User Guide... -
Page 19: Mouse Shortcuts
If you double-click a call with the Hold Pend status, it is the same as clicking the Roll Back button. That is, this action cancels a Supervised Transfer attempt or a Conference attempt and reconnects you to the original call. AltiConsole User Guide... -
Page 20: Handling Calls
If the hands free mode is off and you try to answer a call using the Answer button, or if you try to place a call using the Dial button, AltiConsole will display an Invalid Operation error message in the INFO line. 12 AltiConsole User Guide... -
Page 21: Dialing
Answering Calls when You’re Already Connected If you take a Ringing call in the Active Calls list by double-clicking it while you are already connected to a call, that call is placed on hold while you connect to the new call. AltiConsole User Guide... -
Page 22: Answering Calls To Other Extensions
Ringing. Also, you cannot put active conference calls on hold, even if you are participating in the conference. Calls on hold will ring back on your extension if they are not picked up with the time-out period set in the AltiWare Administrator. 14 AltiConsole User Guide... -
Page 23: Transferring Calls
You can transfer Ringing as well as Connected calls to voice mail or to an auto attendant. • You cannot transfer calls with a Hold or Hold Pending status. • You cannot transfer calls involved in a conference call, even if you are participating in the conference call. AltiConsole User Guide... -
Page 24: Blind Transfer
To use Centrex Transfer, transfer the call using your desk set dial pad. Click the Dial button or press Enter on the keyboard. Double-clicking the destination extension number at step 2 eliminates this step. 16 AltiConsole User Guide... -
Page 25: Transfer To Auto Attendant
You can select the extension number from the BLF or ALL panel views or enter the number using the Dial Pad. Click the Dial button or press Enter on the keyboard. Double-clicking the extension in step 3 eliminates this step. AltiConsole User Guide... -
Page 26: System Call Park
Parked calls ring you back to you after a time-out period if a user does not pick up the call. The time-out period is set in the AltiWare Administrator application. Remember to notify users of their parked calls periodically. 18 AltiConsole User Guide... -
Page 27: Conference Calls
If the party does not want to join the conference call or is not available, click the Roll Back button or press the Alt-r to cancel the operation and to the conference call. Repeat the above steps for each party you want to add. AltiConsole User Guide... -
Page 28: Overhead Paging
You must have Dial Tone status in order to connect to overhead paging. Overhead paging options are configured in setup. See “Configuring AltiConsole Settings” on page21. To Connect to the Overhead Paging Click the Overhead Paging button. Make your announcement. Click the Hang-Up button to end the session. 20 AltiConsole User Guide... -
Page 29: Configuring Alticonsole Settings
Click the General tab to configure audio, video, and paging settings. • Select the Screen Pop check box to have AltiConsole pop up when a call comes in. • Select the Audio Beep check box to hear a beep when a call comes in. AltiConsole User Guide... -
Page 30: Setting Speed Call List Entries
Outside phone numbers must include all necessary digits such as trunk access code, long distance prefix, area code, etc. Entering first and last name is optional; it can help you identify the entry. Click OK. 22 AltiConsole User Guide... - Page 31 To delete one number, select the number in the Speed Call List window, click the Delete button, and confirm your decision. • To delete all the numbers—that is, to clear the list—click the Delete All button and confirm your decision. AltiConsole User Guide...
- Page 32 Configuring AltiConsole Settings 24 AltiConsole User Guide...
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Page 33: Index
13 disconnect status 9 AA status 9 double-click shortcut 13 active calls view 6, 9 address AltiGen Communications, Inc. ii error status 9 All Extensions view 7 extension setting 21 AltiConsole basic functions 1 client system installation main window 5 handling calls 12–20... - Page 34 9 shortcuts double-click 13 keyboard 10 mouse 11 number pad 10 Speed Call list setup 22 Speed view 8 states 9 Status column 9 supervised transfer 16 system call park 18 system requirements 2 26 AltiConsole User Guide...