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Summary of Contents for Altigen AltiConsole
- Page 1 AltiConsole ™ Manual MAX Communication Server Release 6.0 Update2 2/2009 4502-0001-6.0 Update2...
- Page 2 This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.
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Page 3: Table Of Contents
Pre-Installation Checklist ....... . . 3 Installing AltiConsole ........3 Auto Upgrade . - Page 4 Recording a Call ........28 Configuring AltiConsole Settings .....31 Setting AltiConsole Behavior, Overhead Paging, Auto Attendant 31 Viewing Your Server, Extension, and Tenant ID .
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Page 5: Warranty
How Long the Warranty Is Effective All AltiGen Communications products are warranted for one year for all parts from the date of the first end user purchase. Whom the Warranty Protects This warranty is valid only for the first end user purchaser. - Page 6 Sales Outside the U.S.A. For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen Communications dealer for warranty information and services. vi AltiConsole Manual...
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Page 7: About Alticonsole
H A P T E R About AltiConsole AltiConsole 6.0 is an attendant console application for a client system or personal computer. It connects to MAX Communication Server ACC 6.0 (or higher) or MAX Communication Server ACM 6.0 (or higher). - Page 8 AltiConsole Manual...
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Page 9: Installation
• Keyboard and mouse Pre-Installation Checklist Before installing AltiConsole, make sure the following is done: • The AltiConsole client should be connected to the AltiGen phone system over the LAN. • MAXCS ACC or ACM Release 6.0 Update2 must be installed on the system to which the AltiConsole client is connected. -
Page 10: Auto Upgrade
Auto Upgrade Each time you start up AltiConsole, a comparison is made with the version of MAXCS ACC/ACM that is running on the server. If updates were made on the server, and your version of AltiConsole is out-of-date, you are prompted for upgrade permission. -
Page 11: Getting Started
Alert may pop up when opening the client login window. If this happens, click Yes to allow AltiConsole to run. In order to run AltiConsole, the system server must be up and running. While the system is running, the data you see in your AltiConsole windows is refreshed and updated. -
Page 12: Other Maxcs Settings Apply To Alticonsole
If you have configured your extension settings by way of other MAXCS system applications such as MaxCommunicator, those settings apply when you run AltiConsole on your extension. For example, if you enable Hands Free Manual Answer Mode by pressing #82 or #81 on your telephone keypad (which allows you to answer calls leaving your phone off hook), that setting is active when you use AltiConsole. -
Page 13: About The Alticonsole Main Window
About the AltiConsole Main Window When you start AltiConsole, the main window appears: Active Calls Panel Parked Calls Panel Call Handling Buttons Calls Waiting in Group Queue Info line Roll Back Button Help Button Setup Button The main window contains the following displays and buttons: •... -
Page 14: Busy Lamp Field View (Blf Tab)
• The Setup button opens the AltiConsole Setup dialog box, and the Help button opens online help. • The right portion of the AltiConsole window shows a detailed view of different activities, each represented by a tab. These views are described in the subsequent sections. - Page 15 • Only the physical extensions in all monitored servers will show in the BLF page, while all physical and virtual extensions in all servers will show in the ALL page. • The extensions in remote servers will be displayed in blue text, while local extensions show as black text. AltiConsole Manual 9...
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Page 16: All Extensions View (All Tab)
A headset appears in place of a dot to indicate your extension. You can sort by any of the columns by clicking the column heading. You can also enter data in the Extension, First Name or Last Name box (above the columns) to find a matching entry quickly. 10 AltiConsole Manual... -
Page 17: Trunk Status View (Trunk Tab)
• A black circle means not ready. • A solid green dot means idle. • A solid red dot means the line is in use, off hook for some reason such as on hold, or in an error condition. AltiConsole Manual 11... -
Page 18: Speed Dial View (Speed Tab)
You can sort by any of the columns by clicking the column heading. You can also enter data in the Extension, First Name or Last Name box (above the columns) to find a matching entry quickly. 12 AltiConsole Manual... -
Page 19: Call Statuses
Call Statuses The Status column appears in many of the AltiConsole panels. The call statuses and their dot indicators [in brackets] can be one of the following. Generally stated, red means the line is being used, and green means idle. -
Page 20: Activity States
3 - Meeting, 4 - Away from desk, 5 - Business Travel, 6 - Personal Time Off The remaining three activity codes (7, 8, 9) can be customized by the system administrator. When the extension user selects an activity, the name of the activity is displayed in AltiConsole. 14 AltiConsole Manual... -
Page 21: Keyboard Shortcuts
Alt + x Hold Alt + o Voice Mail Alt + v Conference Alt + c Auto Attendant Alt + u Clear Dialed Number Delete 1. To use the numeric keypad functions, the Num Lock must be on. AltiConsole Manual 15... -
Page 22: Mouse Shortcuts
Roll Back button. That is, this action cancels a Supervised Transfer attempt or a Conference attempt and reconnects you to the original call. • Click a call in the Group Call Queue panel to answer the call. 16 AltiConsole Manual... -
Page 23: Handling Calls
If the hands-free mode is off and you try to answer a call using the Answer button, or if you try to place a call using the Dial button, AltiConsole will display a failure message in the INFO line. -
Page 24: Dialing
Dialing In the AltiConsole main window, you can dial as follows: Type a number using the keyboard number keys or the numeric keypad, or click numbers on the dial pad, or select a number in one of the view panels (BLF, ALL, or Speed). -
Page 25: Hold And Hold Pending
Ringing. Also, you cannot put active conference calls on hold, even if you are participating in the conference. Calls on hold will ring back on your extension if they are not picked up within the timeout period set by your system administrator. AltiConsole Manual 19... -
Page 26: Transferring Calls
Transferring Calls Important: When the Release IP Trunk Tie Link Automatically check box is selected in the AltiConsole General setup, the Blind Transfer and Supervised Transfer buttons will send “FLASH *” to release a tie trunk if the incoming call is through an IP tie trunk. -
Page 27: Blind Transfer
Click the Blind Transfer button OR press Alt+b on the keyboard. b. Type “*”; then type the second party’s full outside number in the number field on the AltiConsole screen; then press the Enter key on the keyboard or the dial button on the AltiConsole screen. -
Page 28: Transfer To Auto Attendant
You can transfer a connected call to any auto attendant as follows. This function can make use of the default auto attendant, which is described in “Configuring AltiConsole Settings” on page 31. Select the Connected call in the Active Calls list. -
Page 29: System Call Park
Click the Dial button or press Enter on the keyboard. Double-clicking the extension in step 3 eliminates this step. To transfer users to their own AltiGen Voice Mail System voice mailboxes: If a user calls in and wants to be transferred to their own voice mailbox, follow the “Transfer to Voice Mail”... -
Page 30: Line Park
Park name, DNIS, Duration and Line Park group status. The dots at the left have the following meanings: • A solid green dot means an available Park Line. • A solid red dot means the Park Line currently has a parked call. 24 AltiConsole Manual... -
Page 31: Conference Calls
Note: Double-click the parked call in the Line Park list to immediately take the line parked call. Conference Calls AltiConsole can provide for a connection of up to six parties into a conference call. While you are participating in a conference call, you cannot handle other incoming calls. -
Page 32: Overhead Paging
You must have Offhook status in order to connect to overhead paging. Overhead paging options are configured in the Setup screen. See “Configuring AltiConsole Settings” on page 31. To connect to the overhead paging: Click the Overhead Paging button. - Page 33 Enter an extension number beside Park For if you’re using System Park, or choose an ID if you’re using Line Park. The console will show who the caller is parked for. (See next figures.) Hang up and page. AltiConsole Manual 27...
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Page 34: Recording A Call
Recording a Call You can record a call from AltiConsole, if your extension is enabled to do so by the system administrator. The call may be recorded to your voice mail box or to a central location, depending on the setting for your extension (ask your system administrator). - Page 35 To record a call: Right-click an active call, and choose Start Recording. To pause or stop the recording, right-click and choose Pause Recording or Stop Recording. AltiConsole Manual 29...
- Page 36 30 AltiConsole Manual...
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Page 37: Configuring Alticonsole Settings
If you are a member of a hunt group/workgroup or of multiple groups, and you checked Monitor group call queue in the AltiConsole login dialog box, a Group tab also appears in the Setup screen. If you are an Operator or member of an Operator workgroup, a BLF List tab appears. - Page 38 IP trunk link tie. • Select the Screen Pop check box to have AltiConsole pop up when a call comes in to your extension.
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Page 39: Viewing Your Server, Extension, And Tenant Id
Click the Logon Info tab to view the server, extension, and tenant ID you are using. The server and extension are those entered in the AltiConsole login dialog box for this session. The tenant ID of your extension is set by your system administrator. - Page 40 The First Name and Last Name are optional; they can help you identify the entry. If your system administrator has configured the system with these names, they will appear automatically in the Speed Call Entries list after you click OK. Click OK. AltiConsole Manual...
- Page 41 To delete one number, select the number in the Speed Call List tab, click the Remove button and confirm your decision. • To delete all the numbers—that is, to clear the list—click the Remove All button and confirm your decision. AltiConsole Manual 35...
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Page 42: Group Setup
Groups you add are placed in the Monitor List. Queued calls for the groups in the Monitor List will appear in your AltiConsole main window; queued calls for the groups in the Available for Monitoring list will not appear in your AltiConsole main window, even though you are a member of that group. -
Page 43: Blf List Setup
To have AltiConsole alert you when a call comes into a group queue: • Check this option at the bottom of the Group tab. Only calls coming into the groups in the Monitor List will cause AltiConsole to alert you, via a screen pop and a beep. - Page 44 AltiConsole Manual...
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Page 45: Index
ID 8 idle status 13 In Use status 13 call handling buttons 8 installation call park 23 AltiConsole client system 3 pickup 24, 25 system requirements 3 call park ID 8 IP group paging 32 call queue, workgroup 8 call states 13... - Page 46 32 overhead paging 32 screen pop 32 speed call list 33 shortcuts double-click 18 keyboard 15 mouse 16 number pad 15 single click to transfer, configuring 33 Speed Call list setup 33 Speed view 12 40 AltiConsole Manual...
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