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— Multiple extensions/groups relocation
•
Extension Phrases Replicator - allows you to synchronize extension
phrases in a multi-system environment. The tool will manually or
automatically synchronize all extensions' names and greeting phrases
between all AltiWare servers specified in EPR. Once installed, EPR
runs using a new service — AltiGen Extension Phrases Replication
Service — to connect to each system.
•
AltiPCM - a program to convert PCM wav file to AltiGen's PCM-
based phrases or music on hold files.
Optional Add-On Software
•
AltiConsole
- a personal, computer-based Attendant console
™
connected to AltiContact Manager over a network; emulates a
standard, hardware-based Attendant console through software; has the
flexibility of adding new features through software without changing
the hardware. In ACM 5.0, the following enhancements have been
made:
— Extension activity display
— Picking call from workgroup queue
— 1024 x 768 full screen display
— Line park appearance
— Group paging
— Release link tie for IP trunks
— Quick search improvement in ALL tab
— Automatic version upgrade during startup
•
AltiView/AltiView IP Extension - a Windows-based desktop call
control and window popup application that interacts with AltiContact
Manager through AltiLink Plus and provides easy-to-use call control,
monitoring and logging capability. In ACM 5.0, the following
enhancements have been made:
— Conferencing of incoming calls
— Dropping conference members
— Activity display when a user is in RNA or DND state.
— Speed dial names based only on entries configured in AltiServ
AltiContact Manager Administration Manual
Overview
1-29
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Table of Contents
Troubleshooting
