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Extension and Workgroup Configuration
Adding or Removing Members
In the Workgroup view of the Workgroup window, to add extension(s) to
the selected workgroup, click the extension number(s) in the Not Member
list, then click the Add button to move them to the Member list.
The order in which you add members to the workgroup can
have consequences. For example, one way of handling
workgroup incoming calls is to always send the call to the first
extension, if available, the second if the first is not available, and so forth.
To remove extension(s) from a workgroup, click the extension number(s)
in the Member list and click the Remove button to move them to the Not
Member list.
Setting the Audio Peripheral Options
In the Workgroup view of the Workgroup window, you can also set audio
peripheral options—which greetings and updates to use, and so forth. For
each workgroup you can either use the system default audio peripheral
configuration or you can set up a custom configuration.
The default audio peripheral setup is discussed in "Audio Peripheral
Configuration" on page 141. Custom configuration involves choosing
other phrases—a function set with the Auto Attendant as discussed
beginning on page 129.
You can also use Apply to... as discussed on page 86. to apply the
configuration to one, some or all workgroups.
Assigning Workgroups to Extensions
This is the second of the two ways (see the discussion on page 97) to assign
extensions as members of groups.
This method—selecting a physical or virtual extension and then clicking
Workgroup tab—provides an extension view of workgroups. You can see
all the workgroups to which the extension belongs, and you can change
those assignments.
Select the Virtual or Physical extension number in the list of extensions in
the General window, then click the Workgroup tab. This opens the
Extension view of the Workgroup window, with the extension number
appearing in the window title bar.
98 AltiWare OE System Administration Manual
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