Before Upgrade; Backup Database; Shutting Down The Altigen Switching Service - Altigen AltiContact Manager Version 5.0 Administration Manual

Before Upgrade

Upgrading AltiWare OE
Note:
Triton T1 Rev A1/A2 or VoIP Rev A1/A2 boards are not supported
in AltiContact Manager. These boards must be replaced with Rev
A3 or later boards.
Before Upgrade
Before you begin, you'll need to have the 20-digit software license key
located on the back of the End User License Agreement and a System Key.

Backup Database

AltiContact Manager supports direct upgrade from OE 4.6 only. If your
system is running an earlier release, you first upgrade to OE 4.6 or later.
Back up all the configuration information to a different location, such as the
network drive. (You can do this by using the backup utility OR by copying
the contents of the \altiserv\db\, \altiserv\Phrases\LangCustom, and
\postoffice\ folders to a backup location.). To uninstall an earlier version of
AltiWare, click the Uninstall icon in the AltiWare program group. The
uninstall does not remove the AltiWare configuration and messages.
For addressing firewall considerations, refer to "Firewall Considerations"
on page 3-3.

Shutting Down the AltiGen Switching Service

Before installing this upgrade on the AltiContact Manager system, please
make sure that the ACM Admin application and the AltiGen Switching
Service are not running.
You can shutdown the AltiGen Switching Service Com Server and the ACM
Admin application at the same time by running ACM Admin, logging in
and selecting Services
Note:
Stopping the AltiGen Switching Service COM Server will
automatically stop all the auxiliary services.
These are the Windows 2000 services distributed with AltiContact
Manager:
• AltiGen Switching Service COM Server
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Shutdown Switching.