Table of Contents
Advertisement
Supervisor Queue Control
When the Allow Call Redirect check box is enabled, this allows a
workgroup supervisor to redirect queue calls.
Quit Queue Option
The queue quit feature gives a caller the option of leaving a workgroup
queue at any time by pressing # or 0. Click the Enable check box, then use
the transfer to drop-down list to select the option the caller will have:
•
Voice Mail
•
Auto Attendant—select the AA number to use in the drop-down list
under the option. AA settings are established in Auto Attendant
Configuration... on the Management menu.
•
Extension—select an extension from the drop-down list.
Note: If the forwarding extension is busy when a caller quits a queue,
the call will go to this extension's voice mail.
•
Operator
•
Outside Number—this option is available if it is allowed in the Other
Call Restrictions option in the Restriction window, as discussed in
"Setting Other Call Restrictions" on page 10-41. Also, see "Outcall to
Cellular or PCS Phone Numbers" on page 10-38.
If you choose Outside Number, select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix
and phone number.
Note: Forwarding calls to a pager is possible but not recommended
since callers will only hear what is heard when calling a pager
and will not know to enter a return phone number unless
instructed.
Assigning Groups to Extensions
This is the second of the two ways (see "Establishing Group Membership"
on page 10-22) to assign extensions as members of groups.
This method—selecting a physical or virtual extension and then clicking
the Group tab—provides an extension view of groups. You can see all the
groups to which the extension belongs, and you can change those
assignments.
AltiWare OE System Installation & Administration Manual
Extension and Group Configuration
10-27
Advertisement
Table of Contents
Troubleshooting
