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•
Seconds after Answered—the delay (from 5 to 30 seconds) after a
call is answered before the system sends the return phone number.
Setting Notification Business Hours
You can choose one of three options for when the extension user is to be
notified of new messages:
•
Non-Business Hours—notification only during non-business hours.
Business hours are set in the System Configuration Business Hours
window ("Setting Business Hours" on page 5-10)
•
From/To—notification during a specified time of day. Select the
hours in the From and To time scroll boxes
•
Any Time—notification at all times (every day)
Enabling Message Notification
After configuring your message notification settings, to enable message
notification, check the "Allow Calls to be Transferred/Conferenced/
Forwarded to an Outside Number" field in the Restriction page of
Extension Configuration.
Configuring Calling Restrictions
Available restrictions on outgoing calls from extensions range from no
restrictions to allowing internal calls only.
System calling restrictions, discussed under "Defining System Call
Restrictions" on page 5-16, specify global restrictions for all extensions,
and you cannot override the system settings when you configure
extensions. Further, restrictions can be placed on out call routing calls, as
discussed in Chapter 10, Out Call Routing Configuration.
To work with extension call restrictions, select the extension number you
want to work with from the Agent/Supervisor/Extension side window list,
then click the Restriction tab to open the Restriction window.
AltiContact Manager Administration Manual
Agent Configuration
13-27
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Table of Contents
Troubleshooting
