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•
Forward to Extension—Select an extension number in the
drop-down list. See "A 10-Hop Limit to Call Forwarding for Direct
Calls" on page 13-31.
•
Forward to Voice Mail
•
Forward to IVR—use the drop-down list to select an IVR to which to
route the call. IVR settings are established in IVR ... on the
Management menu.
•
Forward to Line Park—use the drop-down list to select a Line Park
group to route the call. (See"Line Park Configuration" on page 18-1.)
Setting Call Waiting Options
Call waiting options are available only if the Enable Busy Call Handling
check box has been selected, and this option is not available to group
numbers.
•
Enable Single Call Waiting—sets up single call waiting. This feature
gives an alert tone (audio beep) to indicate that a call is waiting. This
feature must be enabled in order to conference incoming calls.
•
Enable Multiple Call Waiting—enables a "personal queue" of
multiple calls waiting. You must also select the Place Caller In
Queue option under Busy Call Handling to enable this option. This
allows the user to transfer or park the current call before picking up the
next call in queue.
•
Enable Live Call Handling—when enabled, allows a caller to hear a
ringback tone when the called party is in voice mail, paging, transfer,
or conference state.
Note: The call will be shown as "ringing" in AltiConsole.
Handling Unanswered Calls
The No Answer Call Handling function provide options for handling calls
when no one answers the extension within a specified number of rings.
Except for Enabling One Number Access, these options are not available
to virtual extensions.
To enable these options, select Enable No Answer Handling box.
AltiContact Manager Administration Manual
Agent Configuration
13-33
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Table of Contents
Troubleshooting
